Herb Chambers Volvo Cars Norwood

In the market for a new car, perhaps a certified pre-owned vehicle ? In my experience, sales teams share common similarity no matter the brand and/or dealership: Namely, the up-sell, pressure dr pre-owned vehicle ? In my experience, sales teams share common similarity no matter the brand and/or dealership: Namely, the up-sell, pressure driven eagerness to close out a sale ‘by the end of the month’. O.K. - understandable, it’s their job and someone has to do it. Thank God it only takes a few days, for what comes next is in the years that follow. After the purchase of a vehicle, customers proceed in the responsibility of their vehicle’s maintenance. In turn, the liability of customer satisfaction becomes solely dependent upon the experiences within the service department. These encounters can make or break the client relationship. One dependable factor herein would be the reliability, through honesty and integrity, of the service department and one such employee within this dealership: Colin. I have been working directly with this ‘service gem’ for decades now on six vehicles. For me, it is simply the trust factor here, a word generally not associated as a positive trait for a car dealership. However, with Colin at my helm, I have always had confidence in the information provided to me. Through the practices and actions of this long-standing Volvo employee, I can relax and look forward to my next vehicle acquisition. The dependability of his up-front and honest explanations in the maintenance of my vehicles accompanied by the candor towards me as a person, should be an inspiration and example to his peers within his field. Nevertheless, it is a topnotch employee within the service department that makes for this outstanding review and adds superiority to this dealership in particular - but don’t take my word for it, I’m happy to keep it on the ‘DL’ and to myself for another few decades. More

Great experience with service: the service manager was happy to take care of the needed service while I waited: very efficient and responsive team! happy to take care of the needed service while I waited: very efficient and responsive team! More

Service was great. Unfortunately there wasn’t a loaner car but they were able to fast track my car to limit my wait time. Unfortunately there wasn’t a loaner car but they were able to fast track my car to limit my wait time. More

Service was provided quickly and efficiently. Service Advisor, Colin Ayers was courteous, knowledgeable and very accommodating. He made me feel welcome and cared about my service needs. Service Advisor, Colin Ayers was courteous, knowledgeable and very accommodating. He made me feel welcome and cared about my service needs. More

Excellent service and friendly service representatives. Dealership prides itself on clean and organized facilities and good communications. Dealership prides itself on clean and organized facilities and good communications. More

Friendly and informative service. Peter was my contact and he was great about addressing all of my needs, even offered to update the nav map when I told him it was outdated! Peter was my contact and he was great about addressing all of my needs, even offered to update the nav map when I told him it was outdated! More

This dealership gives excellent service especially Paul. Today he did is best to have my car service as soon as possible Today he did is best to have my car service as soon as possible More

Excellent service department handled my need promptly and completed everything I asked the service staff to take care of. completed everything I asked the service staff to take care of. More

I highly recommend working with Patti and Nick. Had a wonderful experience learning an XC90. Had a wonderful experience learning an XC90. More

Peter was extremely helpful and personable and answered all my questions. Service was prompt and car was ready on time all my questions. Service was prompt and car was ready on time More