Herb Chambers Volvo Cars Norwood

It takes three weeks to get an appointment that the promise a loaner car, which was not available. Spoke to manager who stated he was so and this would happen again and he would detail my car next time promise a loaner car, which was not available. Spoke to manager who stated he was so and this would happen again and he would detail my car next time. The very next time 3 weeks to get an appointment. I called the manager who said this is why he was brought on. He was able to move my appointment up a week. Peter who we dealt with was great. I just wish a company that promised something would follow through on. When you tell a costumer that waiting 3 weeks is unacceptable, why the next time we make an appointment do we get the same thing. You provide your number to which you don’t always reply too. More

Peter did a great job informing and taking care of me. I’m happy with the service. I’m happy with the service. More

Our service rep, Peter, was very accommodating in keeping us abreast of the service process. us abreast of the service process. More

My V70R has been serviced by them since Day 1, which is why it continues to perform so well at 188k miles. why it continues to perform so well at 188k miles. More

They were professional and Patti Young was very attentive, ensuring that my needs were met. attentive, ensuring that my needs were met. More

Very quick service friendly staff. No complaints about my visit fifteen words words words words words words No complaints about my visit fifteen words words words words words words More

First time I visited this dealership, my purpose was to see the XC90. Vadim was assigned to take care of me. He gave me enough information to schedule another visit with my wife. During the second visit, V see the XC90. Vadim was assigned to take care of me. He gave me enough information to schedule another visit with my wife. During the second visit, Vadim ran through the features of the pre-owned XC90 before we were able to test drive it. With Vadim's help we were able to decide that we are going to go ahead and purchase the XC90. He took care of arranging with the different departments within the dealership to prepare the pick up of the vehicle as early as possible. Great Sales staff on the dealership. More

Promptly responded to my request for service and fixed the problem, hopefully, for the last time. the problem, hopefully, for the last time. More

We have done business with Herb Chambers Volvo for many years however our last experience was not positive. When I called to make a service appointment, I told them what I wanted done- it was work that the years however our last experience was not positive. When I called to make a service appointment, I told them what I wanted done- it was work that they had identified on a previous visit and that I had been getting reminders about. When I arrived, the part had not been ordered and so I had to schedule another appointment for the following week. I have no complaints about the help I received from the service agent but there should be a system that ensures when an appointment is made for specific work, that they parts that are needed are in stock. The loaner car that I used was not clean on the inside which was disappointing. I had asked to get a quote on the car in anticipation of selling it. The used car manager treated me very poorly. I don’t believe he looked very carefully at the car because he didn’t notice the new tires. He hadn’t looked up our service record to see that we have always had all of the service done at the dealership and everything was up to date. It was very disappointing to be treated so poorly when we have been long term customers- we worked with Dalzell Volvo before Herb Chambers took over the dealership. More

This dealership was so so clean. They were quick attending to their clients As a curtesy they washed my car. That said so much to me. They care about their product. They were quick attending to their clients As a curtesy they washed my car. That said so much to me. They care about their product. More