Herb Chambers Volvo Cars Norwood

The dealership is a B it has warts , but the service department and Collin in particular is A+ I have bought 6 Volvo’s department and Collin in particular is A+ I have bought 6 Volvo’s More

As usual the service was done right and in a timely manner. Paul Dixon was very knowledgeable and kept me informed at all times manner. Paul Dixon was very knowledgeable and kept me informed at all times More

Volvo Norwood is probably the most unorganized dealership I've ever stepped into in my whole life. I made an appointment to buy a car here. They said that I need to come here for them to check my credit scor I've ever stepped into in my whole life. I made an appointment to buy a car here. They said that I need to come here for them to check my credit score. I came here after making an appointment and the person who checks the credit score in the financial department was not here because she already went home. Why did they make an appointment for me to come here when there was no one working in the department? lol. Pattie the sales person came out and brought me to her room. She looked at me and said which car I was interested in. I told her that I've already told the dealership yesterday about the specific vehicle (including Vin number and Stock number) but she had no idea and said that she will check if the vehicle is still here. And after a few minutes, she comes back and said that there is another couple (pointing out the couple who were talking to another dealer) who is interested in the same vehicle. I said I want to take a look at it and she goes, "oh I don't know if this vehicle is charged at all." and she brings the vehicle outside and let me check it. She then says, "I have another customer right now so why don't you test drive and come back." I came back a few minutes later and of course Pattie is busy talking to another customer. Why did she take us from the beginning if she had another customer coming in and won't have any time to take care of my visit here? Maybe this is how she won all her prizes. You all know that any car dealer needs to be a bit aggressive to survive the heavy competition. Well, I understand the circumstances, but no thank you for such a poor, ignorant service. More

The Best ! I have been with this dealership for years and would go no where else for service or to purchase another car.Its like another family to me.Love the I have been with this dealership for years and would go no where else for service or to purchase another car.Its like another family to me.Love the staff, friendly, courteous and accommodating always.... More

Patti my sales person was top notch. She walked me through every step professionally. Being older the new technology can be overwhelming. Patti lead me through everything ,setting up my She walked me through every step professionally. Being older the new technology can be overwhelming. Patti lead me through everything ,setting up my phone and Volvo app making sure I understood.Having a patient sales person made the whole experience a great one. Thank you Herb Chambers Volvo More

Service was great. Great customer care service. I was greeted and helped as soon as I walked in. Great customer care service. I was greeted and helped as soon as I walked in. More

Always helpful, quick and efficient. Go the extra mile and ensure you have everything the way you want it. Go the extra mile and ensure you have everything the way you want it. More

Great experience! Service was fast and on point. Paul was friendly and professional and upfront with everything. A pleasure to work with. Service was fast and on point. Paul was friendly and professional and upfront with everything. A pleasure to work with. More

I was extremely pleased with the level of service that I received Everyone was very friendly and accommodating received Everyone was very friendly and accommodating More

Peter was extremely polite & happy to service our 2020Volvo XC60 in a timely manner. He was very attentive to my request that the service would be completed @ the time I requested!!!! 2020Volvo XC60 in a timely manner. He was very attentive to my request that the service would be completed @ the time I requested!!!! More