Herb Chambers Volvo Cars Norwood

I have to say as car buying experiences can be up or down, Herb Chambers Volvo was a great one. I went to see a car that I researched and knew my trade in value. The dealer was fair in both regards when down, Herb Chambers Volvo was a great one. I went to see a car that I researched and knew my trade in value. The dealer was fair in both regards when compared to 3rd party reviews and the car I looked at was exactly as represented. The finance department got me in under budget and the sales rep Vadym Chekhovych was knowledgeable, candid and willing to go back and forth to create a beneficial deal for all of us, 5 stars for him but he was not listed in sales department option to note his work.. The manager even took time to come over and say thanks for the business which to me reflects a value of both his work and the customer. All and all, I recommend this dealership, its straight forward and professional More

It’s all about the service person taking care of you, and Paul is the best! Paul is the best! More

Colin Ayer’s and his team take the time to listen to a customers needs and set the correct expectations for all parties involved. The sense of team that the service group has built is evident that all customers needs and set the correct expectations for all parties involved. The sense of team that the service group has built is evident that all parties work well together and can cover a customers needs even if their request was started with another team member. I specifically have chosen to work with Colin and his teams since dealing with him at Dalzell in Dedham. They remain professional and consistent in all my interactions. More

Paul has provided the service and everything was great. I also got help from David around navigation and very grateful to him I also got help from David around navigation and very grateful to him More

Peter Brown, who was the maintenance manager I worked with was exceptional. Helpful, courteous and knowledgeable, he was great to work with. with was exceptional. Helpful, courteous and knowledgeable, he was great to work with. More

The team here is Always professional, courteous and effective. They make a commitment to time and work and that's what they do. Honest and competent. effective. They make a commitment to time and work and that's what they do. Honest and competent. More

Dave, Paul and Colin were very helpful and professional in resolving my cars issues.hat included heating and software updates in resolving my cars issues.hat included heating and software updates More

The dealership is a B it has warts , but the service department and Collin in particular is A+ I have bought 6 Volvo’s department and Collin in particular is A+ I have bought 6 Volvo’s More

As usual the service was done right and in a timely manner. Paul Dixon was very knowledgeable and kept me informed at all times manner. Paul Dixon was very knowledgeable and kept me informed at all times More

Volvo Norwood is probably the most unorganized dealership I've ever stepped into in my whole life. I made an appointment to buy a car here. They said that I need to come here for them to check my credit scor I've ever stepped into in my whole life. I made an appointment to buy a car here. They said that I need to come here for them to check my credit score. I came here after making an appointment and the person who checks the credit score in the financial department was not here because she already went home. Why did they make an appointment for me to come here when there was no one working in the department? lol. Pattie the sales person came out and brought me to her room. She looked at me and said which car I was interested in. I told her that I've already told the dealership yesterday about the specific vehicle (including Vin number and Stock number) but she had no idea and said that she will check if the vehicle is still here. And after a few minutes, she comes back and said that there is another couple (pointing out the couple who were talking to another dealer) who is interested in the same vehicle. I said I want to take a look at it and she goes, "oh I don't know if this vehicle is charged at all." and she brings the vehicle outside and let me check it. She then says, "I have another customer right now so why don't you test drive and come back." I came back a few minutes later and of course Pattie is busy talking to another customer. Why did she take us from the beginning if she had another customer coming in and won't have any time to take care of my visit here? Maybe this is how she won all her prizes. You all know that any car dealer needs to be a bit aggressive to survive the heavy competition. Well, I understand the circumstances, but no thank you for such a poor, ignorant service. More