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Herb Chambers Volvo Cars Norwood

Norwood, MA

Overview
Employees
Reviews
Vehicles
4.8
860 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1120 Providence Highway, Rte. 1

Norwood, MA

02062

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Showing 860 reviews

October 05, 2024

As you enter the dealership, you are always greeted with a big smile and hello. More

by viano123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patty
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Oct 07, 2024 -

Herb Chambers Volvo Cars Norwood responded

We're happy to hear our Herb Chambers Volvo Cars Norwood team always provides such a warm welcome! Thanks so much for your support. We look forward to seeing you next time!

October 05, 2024

Excellent service, quick, easy, affordable. Paul was very helpful and knowledgeable. The technician provided a detailed video along with my service as well! More

by Cmboven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dorion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Herb Chambers Volvo Cars Norwood responded

Cmboven, we're delighted to hear about your positive experience with Paul and our team at Herb Chambers Volvo Cars Norwood. Thank you for the kind words!

October 02, 2024

Herb Chambers Volvo is unquestionably the best dealership I’ve ever been to. Colin (service manager) is sharp, professional? Friendly and very helpful . The work they do and the service they provide is exem More

by michaeljacobs90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Herb Chambers Volvo Cars Norwood responded

Thank you for the glowing review! We're delighted to hear that Colin and our team at Herb Chambers Volvo Cars Norwood always provide exemplary service. We appreciate your support and look forward to serving you again in the future!

September 28, 2024

Towed my car with a punctured tire over on a Saturday morning and had it back that afternoon. Really appreciate them fitting it in, and it drives better than ever. Fantastic service! More

by rsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Polanco
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Sep 30, 2024 -

Herb Chambers Volvo Cars Norwood responded

We're so glad to hear that our team at Herb Chambers Volvo Cars Norwood could get you back on the road quickly! Thanks for sharing your experience and for choosing us. Safe driving!

September 27, 2024

Service is excellent and on time. Issues are identified and explained well. Love the new video recording by the mechanic. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Herb Chambers Volvo Cars Norwood responded

Richard, we're glad to hear you appreciated the excellent and timely service at Herb Chambers Volvo Cars Norwood. Thanks for highlighting our new video recording feature!

September 23, 2024

Paul handles the entire service process, is professional & courteous and he takes the time when explaining the completed service. More

by espent33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Herb Chambers Volvo Cars Norwood responded

We're glad to hear Paul provided professional and courteous service at Herb Chambers Volvo Cars Norwood. Thank you for sharing your positive experience!

September 21, 2024

On time, efficient, did not proceed with a service that mechanic felt could easily wait until next year. More

by kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Herb Chambers Volvo Cars Norwood responded

Thank you for sharing your experience! We're glad to hear our team at Herb Chambers Volvo Cars Norwood provided timely and efficient service. We appreciate your trust in us!

September 13, 2024

This place costed me a few grand because the guy Paul wasn’t competent enough to tell the claims people correct info. He more interested in getting paid instead of helping me. They gave me a loaner this More

by Jaybuzz007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Herb Chambers Volvo Cars Norwood responded

Jay, hearing about your experience is concerning. This isn't the level of service we aim for and we regret leaving you with this type of impression of our team. Please reach out to me directly so we can address this issue and correct what went wrong. Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

Sep 16, 2024 -

Jaybuzz007 responded

Good morning, Thanks for reaching out to me but at this point I’m out of almost 3 Grand which could have been avoided had your service person Paul been more helpful. You’re the dealership you’re supposed to be the safe haven for people to take their vehicles regardless if it was purchased with you or not. The way this guy handled the situation was if I was asking him to lie. When all he had to do was tell them truth that when I dropped the vehicle off the AC wasn’t working and I had a Propulsion System service error due to the wires being chewed by rodents that you all discovered. I reported this issue to the place I purchased the vehicle from 3 days after getting the vehicle and the recommended to me to take it to the dealer. Your guy Paul told the claims people the damage happened after I dropped the vehicle off which made no sense and they immediately denied the claim. I called the claim people advised them maybe they misunderstood Paul they said OK well have him call back. I called Paul asked him if he could please call them back and tell them the damage was done prior to me dropping off the vehicle his reply was why would I tell them that. He then stated in frustrated tone we need to get this fixed and get the loaner back because the loaner was for paying customers. He then said I’ll call them again but I’m pretty sure they will deny it again. Ten minutes later he said it was denied again. If you all record calls for training purposes you can listen to the call. After that I authorized the repairs because I knew I wasn’t getting any help from you all.

September 11, 2024

This is the most professional and efficient business of any kind that I deal with. Never a problem. Always a pleasure. More

by bobhalloran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Herb Chambers Volvo Cars Norwood responded

Bob, we're delighted to hear that you always have a great experience with us at Herb Chambers Volvo Cars Norwood. Thanks for the fantastic feedback!

September 02, 2024

Friendly Efficient Good salesmanship Fair variety of inventory Fair pricing Good location Very busy Clean More

by chadmollica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vanya Sacco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Chahine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fouad (Fred) Younes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Herb Chambers Volvo Cars Norwood responded

Chad, thanks for the feedback! We're glad to hear you found our team at Herb Chambers Volvo Cars Norwood friendly and efficient. We appreciate your support and hope to see you again soon!

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