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Herb Chambers Volvo Cars Norwood

Norwood, MA

Overview
Employees
Reviews
Vehicles
4.8
905 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1120 Providence Highway, Rte. 1

Norwood, MA

02062

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Showing 905 reviews

September 09, 2023

Great service. Great communication made everything easy. Very pleasant experience. Paul in customer service was a pleasure More

by Jaltschu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Herb Chambers Volvo Cars Norwood responded

Thank you for the 5-star rating! We're glad to know you had a pleasant service experience with Paul and our team at Herb Chambers Volvo Cars Norwood. We'll see you next time! Have a great ride!

September 07, 2023

Collin is great. My air conditioner was not working and he fit me and it was fixed. Thank you Collin for timely repair. More

by vkstrong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're glad to know that Collin was able to assist with your air conditioner defect promptly at Herb Chambers Volvo Cars Norwood. Thanks for the positive feedback! We'll see you next time!

September 07, 2023

Colin and his team do an exceptional job in communicating to the customer time lines and expectations regarding repair . More

by carmstrong9898@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're glad to know that Colin and our team at Herb Chambers Volvo Cars Norwood provided you with exceptional assistance during your repair process. Thanks for the positive feedback! We'll see you next time. Safe travels!

September 06, 2023

First time bringing my car to Herb for service, must say extremely happy with service, from the time you drive in to picking up your vehicle, much better than Boston village Volvo which is where I’ve been b More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Herb Chambers Volvo Cars Norwood responded

Hi Tony, We're delighted to know you had a great experience with our service department at Herb Chambers Volvo Cars Norwood. We look forward to being your go-to for all future vehicle needs!

September 05, 2023

Excellent service! Extremely helpful, informative and friendly! A true pleasure to do business with them! More

by nepelaggi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy - answered my call
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Sep 06, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're delighted to know you had a positive service experience with our team at Herb Chambers Volvo Cars Norwood! Thank you for your kind feedback! We look forward to serving any of your future needs! Safe travels!

September 01, 2023

Service department is great…Sales on the other hand gives the best lip service, when they actually communicate. Get everything in writing. More

by Erika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Alessi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Chahine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasiia Riabova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Pritchard
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Sep 20, 2023 -

Herb Chambers Volvo Cars Norwood responded

Erika, it's disappointing to read that your experience with our sales team didn't match the positive one you had with our service department. We aim for clear and consistent communication across all departments. Your feedback will be reviewed with the appropriate members of our team to help us provide a better experience for our guests. Please reach out directly, so I can help clear up anything that remains unresolved. Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

Sep 20, 2023 -

Erika responded

Haha this from the “manager” who can’t respond to 4 different emails during the process. Okay Nick I see you and your xx response.

September 01, 2023

My first time to Herb Chambers for a vehicle repair was very pleasant, I was contacted by Paul the service rep throughout the day keeping me informed of what was going on with my vehicle so it made for a s More

by meechee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're glad to know your first visit for vehicle repair with Paul and our team at Herb Chambers Volvo Cars Norwood went smoothly! Thanks for trusting and sharing your experience with us! We'll see you next time. Safe travels!

September 01, 2023

My experience at Herb Chambers of Norwood is always great! They are very conscientious of the customers needs. More

by krmelanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're delighted to know that you always have a great experience at Herb Chambers Volvo Cars Norwood! Thank you for your loyalty and positive feedback! We'll see you next time. Have a great ride!

August 30, 2023

Excellent communication and service. Paul and the service team performed the needed tasks with professionalism. More

by chiefflings
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're glad to know that you had a positive experience with Paul and our service team at Herb Chambers Volvo Cars Norwood. We strive for professionalism in all we do, so your feedback is much appreciated!

August 25, 2023

Professional, responsive, knowledgeable and customer focused. The entire team we dealt with were top notch More

by olearyfive
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vadim Khazhinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanya Sacco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasiia Riabova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're delighted to know you had a top-notch experience with our team at Herb Chambers Volvo Cars Norwood! Thanks for highlighting their professionalism and customer focus. Safe travels in your new vehicle!

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