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Herb Chambers Volvo Cars Norwood

Norwood, MA

4.8
863 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1120 Providence Highway, Rte. 1

Norwood, MA

02062

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Showing 863 reviews

August 16, 2023

After a long search for my car xc40 2024 Volvo Herb Chambers of Norwood made it happen!! Special thanks to our Salesperson Rob who truly went out of his way to make everything was spot on with every a More

by rpag48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlin Messier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasiia Riabova
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacinto Batista
Aug 17, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're so glad to know that you had a great experience with us at Herb Chambers Volvo Cars Norwood! It's wonderful to hear Rob went above and beyond for your 2024 Volvo XC40 purchase. Enjoy the ride in your new car!

August 11, 2023

Sold me a used car. Took four weeks to get an inspection and fix the bumpers. Finally picked up the car on a Saturday. Mechanic looked at on the following Monday. Crac More

by Disappointed
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Anastasiia Riabova
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Pritchard
Aug 14, 2023 -

Herb Chambers Volvo Cars Norwood responded

We take all feedback very seriously and will address what you shared with the appropriate members of our team. All of the vehicles we sell must pass state inspection. I'm really sorry to read about your experience. It's important to us that our customers feel confident in their purchases, and we’re sorry to have let you and your child down. Please reach out at your earliest convenience if you wish to speak with me directly. - Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

Aug 14, 2023 -

Disappointed responded

You had four weeks to get the car in order. Your dealership sent it out because I was told your service center didn’t have time or enough people employed to fix the bumpers. The car itself was on a lift at least four times. How do I know this?? The bumpers were replaced (front and back), fluids replaced at your site, filters replaced on a different day at your site and inspection sticker done at your facility. On a lift FOUR times and no one noticed the catalytic converter leak and large crack?? Seems suspicious to me. Even more suspicious that the next day after I got my money back, after I was told the car was a loss, you had it back on your lot selling it at the same price. After everything I went through the proper thing would have been to fix it for us and not resell the car (whether you fixed it or not for the new buyer..it was the same price tag…so your facility obviously didn’t care about us. I really have no words for you other than to say TERRIBLE CUSTOMER SERVICE…to make us go through all that unwinding. Shady place!

August 11, 2023

The Herb Chambers team could not have been more helpful. We enjoyed our buying experience. More

by Jddohertyjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanya Sacco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Chahine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Herb Chambers Volvo Cars Norwood responded

We appreciate your recommendation and the shoutout to our team at Herb Chambers Volvo Cars Norwood! We'll see you next time!

August 10, 2023

Excellent service! I was contacted regularly regarding what was happening. Great customer service! Thank you. More

by Marnetmom1@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're delighted to hear that you had such a positive service experience with our team at Herb Chambers Volvo Cars Norwood! We appreciate your feedback and see you next time! Have a great ride!

August 10, 2023

Very fast and efficient. I was greeted in friendly manner. The service area and showroom were very clean and well kept. More

by designsbymalika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're happy to hear that you found our team at Herb Chambers Volvo Cars Norwood efficient and friendly. Thanks for the positive feedback! Have a great day!

August 09, 2023

I have purchased both a Lexus and a Volvo through Chambers dealerships. The difference in service between the two is night and day. Putting aside the physical differences at each, which are understan More

by Mikasmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Young
Aug 14, 2023 -

Herb Chambers Volvo Cars Norwood responded

I'm sorry to read about your recent experience. We strive for all our customers to feel welcomed and valued, so it's disappointing that you felt otherwise during your visit. Your feedback is important to help us improve our process to ensure a proper guest experience. If you're open to discussing this or have any other concerns, please reach out directly at your convenience. Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

August 08, 2023

The service people are excellent and accommodating. Quick but accurate in fixing the problem. Thumb up. More

by DeSantismike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Brown
Aug 10, 2023 -

Herb Chambers Volvo Cars Norwood responded

Hey Mike, Thanks for the positive review! We're happy to hear that our team provided you with an excellent service experience at Herb Chambers Volvo Cars Norwood. We'll see you again. Have a great ride!

August 08, 2023

Outstanding customer service Call Lynda and his team are excellent at customer support and really keeping you informed More

by Mikel496
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dorion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Alessi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Perlini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanya Sacco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Brown
Aug 09, 2023 -

Herb Chambers Volvo Cars Norwood responded

Hi Mike! we're delighted to know that Lynda and our team at Herb Chambers Volvo Cars Norwood provided you with outstanding customer service. Thanks for the review! Safe travels!

August 07, 2023

I was very impressed with the service and care that I received from your entire staff. My sales person Antonio “Tony” Chahine was exceptional. I plan on bring a client in the future and referring other i More

by L5Lopes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alessi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanya Sacco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Chahine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're delighted to know that you had a great experience with Antonio and our team at Herb Chambers Volvo Cars Norwood. We appreciate your business and referrals. Thank you for choosing us! Have a great ride!

August 03, 2023

My service advisor was Paul Dixon and I must say he was very professional, knowledgeable and showed care about our vehicle issue. It was diagnosed in a very good time and now it will be fixed when the part More

by PETERS1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, lead tech in the service dept. Explained out problem in depth.
Aug 03, 2023 -

Herb Chambers Volvo Cars Norwood responded

Hey Peter, we're glad to know that Paul was able to assist you with your Volvo needs at Herb Chambers Volvo Cars Norwood. Thank you for sharing your experience! We'll see you next time, safe travels!

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