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Herb Chambers Volvo Cars Norwood

Norwood, MA

Overview
Employees
Reviews
Vehicles
4.8
933 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1120 Providence Highway, Rte. 1

Norwood, MA

02062

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Showing 933 reviews

September 13, 2024

This place costed me a few grand because the guy Paul wasn’t competent enough to tell the claims people correct info. He more interested in getting paid instead of helping me. They gave me a loaner this More

by Jaybuzz007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Herb Chambers Volvo Cars Norwood responded

Jay, hearing about your experience is concerning. This isn't the level of service we aim for and we regret leaving you with this type of impression of our team. Please reach out to me directly so we can address this issue and correct what went wrong. Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

Sep 16, 2024 -

Jaybuzz007 responded

Good morning, Thanks for reaching out to me but at this point I’m out of almost 3 Grand which could have been avoided had your service person Paul been more helpful. You’re the dealership you’re supposed to be the safe haven for people to take their vehicles regardless if it was purchased with you or not. The way this guy handled the situation was if I was asking him to lie. When all he had to do was tell them truth that when I dropped the vehicle off the AC wasn’t working and I had a Propulsion System service error due to the wires being chewed by rodents that you all discovered. I reported this issue to the place I purchased the vehicle from 3 days after getting the vehicle and the recommended to me to take it to the dealer. Your guy Paul told the claims people the damage happened after I dropped the vehicle off which made no sense and they immediately denied the claim. I called the claim people advised them maybe they misunderstood Paul they said OK well have him call back. I called Paul asked him if he could please call them back and tell them the damage was done prior to me dropping off the vehicle his reply was why would I tell them that. He then stated in frustrated tone we need to get this fixed and get the loaner back because the loaner was for paying customers. He then said I’ll call them again but I’m pretty sure they will deny it again. Ten minutes later he said it was denied again. If you all record calls for training purposes you can listen to the call. After that I authorized the repairs because I knew I wasn’t getting any help from you all.

September 11, 2024

This is the most professional and efficient business of any kind that I deal with. Never a problem. Always a pleasure. More

by bobhalloran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Herb Chambers Volvo Cars Norwood responded

Bob, we're delighted to hear that you always have a great experience with us at Herb Chambers Volvo Cars Norwood. Thanks for the fantastic feedback!

September 02, 2024

Friendly Efficient Good salesmanship Fair variety of inventory Fair pricing Good location Very busy Clean More

by chadmollica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Chahine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fouad (Fred) Younes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanya Sacco
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Sep 03, 2024 -

Herb Chambers Volvo Cars Norwood responded

Chad, thanks for the feedback! We're glad to hear you found our team at Herb Chambers Volvo Cars Norwood friendly and efficient. We appreciate your support and hope to see you again soon!

August 28, 2024

Herb Chambers Volvo Cars Norwood hits it out of the park when it comes to high quality customer service! More

by joshua_currier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dorion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Alessi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Perlini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasiia Riabova
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIko Kotsiopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanya Sacco
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Aug 29, 2024 -

Herb Chambers Volvo Cars Norwood responded

Joshua, we're delighted to hear you had a great experience with Herb Chambers Volvo Cars Norwood! Thanks for the fantastic review!

August 13, 2024

This Volvo dealership has been servicing my XC60 since I purchased it Frank Polanco was extremely knowledgeable and professional at my appointment yesterday. More

by Dianeob76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
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Aug 14, 2024 -

Herb Chambers Volvo Cars Norwood responded

Thank you for your continued trust in Herb Chambers Volvo Cars Norwood! We're glad to hear that Frank provided knowledgeable and professional service during your recent appointment. Safe travels with your XC60!

August 12, 2024

The service advisor was unresponsive. He never responded to my texts or emails and never informed me when my car was done. More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Polanco
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Aug 15, 2024 -

Herb Chambers Volvo Cars Norwood responded

Beth, we regret to hear about this experience. This is not the level of service we strive to provide. This feedback will be addressed with our service team to help prevent anything similar in the future. If you wish to discuss this in detail with me personally, I would be happy to speak with you. Please reach out at your convenience. Thank you, Nick Salem - General Manager - nsalem@herbchambers.com

August 08, 2024

Wasn’t happy with my last service. I was told the work was done and we arrived at the dealership within 15 minutes. The car hadn’t been inspected as I indicated I wanted when asked. I More

by lmprudden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Herb Chambers Volvo Cars Norwood responded

Thank you for the review. We regret the inconvenience and miscommunication you experienced during your visit. Your feedback is appreciated and will be used to help us improve our service & processes moving forward. If I can personally assist, please feel free to contact me directly before your next visit. Respectfully, Nick Salem - General Manager - nsalem@herbchambers.com

August 07, 2024

Fouad and the staff staff were exceptionally helpful and a pleasure to work with. He made the car shopping and buying experience painless. Thank you, -Freddie Farrar More

by freddiefarrar611
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlin Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasiia Riabova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fouad (Fred) Younes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Herb Chambers Volvo Cars Norwood responded

Freddie, we're delighted to hear that Fouad and the team at Herb Chambers Volvo Cars Norwood made your car shopping experience so smooth. Thanks for sharing!

August 07, 2024

We had a great experience, friendly knowledgeable group. Special thank you to Rafi in the sales group and Anastasia in finance for making this a pleasant experience. More

by mikebtwomey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anastasiia Riabova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafi Trawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 06, 2024

Rafi is an incredible young man. He is attentive and wanted to make certain we loved the car and was willing to work with us. More

by Linda.v.romano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Chahine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafi Trawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Herb Chambers Volvo Cars Norwood responded

Linda, we're delighted to hear that Rafi provided such attentive service at Herb Chambers Volvo Cars Norwood. Thanks for sharing your positive experience!

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