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Herb Chambers Toyota of Boston - Service Center

Boston, MA

4.2
481 Reviews
Call Service Center (617) 787-1700

481 Reviews of Herb Chambers Toyota of Boston - Service Center

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October 30, 2023

I consistently receive understandable and good communication with service agents and ease in scheduling an appointment. More

by jillatrc
Recommend Dealer
Yes
Employees Worked With
Edward Koh
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Nov 01, 2023 -

Herb Chambers Toyota of Boston responded

Jill, we're glad to know that you've had consistently good experiences with our service agents at Herb Chambers Toyota of Boston. Thanks for the positive feedback!

October 28, 2023

Did a great job finding actual problem regarding chech engine light and easily corrected it. Very satisfied with their service. More

by Marceldesc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Herb Chambers Toyota of Boston responded

We're glad to know our team at Herb Chambers Toyota of Boston was able to diagnose and fix your check engine light issue. Thanks for trusting us with your vehicle's service needs!

October 25, 2023

Excellent service, friendly, efficient! Great Toyota location for maintenance of your vehicle. The price is reasonable. More

by koloman.moser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for trusting the Herb Chambers Toyota of Boston team with your service needs! We look forward to your next visit!

September 28, 2023

You always do a good job! When I leave the garage I know the car has been fully checked out and is safe to drive. More

by Stitchwitch864 no
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I like them all.
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Sep 28, 2023 -

Herb Chambers Toyota of Boston responded

We're glad to know that you trust our team at Herb Chambers Toyota of Boston with your vehicle needs. Safety is always a priority for us, and we appreciate your positive feedback! We hope to serve you again in the future! Safe travels!

September 22, 2023

Good job! Thank you so much. Very nice service, good management, nice atmosphere. Thank again! More

by vladimir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Herb Chambers Toyota of Boston responded

We're glad to hear it, Vladimir! The Herb Chambers Toyota of Boston team hopes to see you for your next service visit! Thank you!

September 19, 2023

The appointment was easy to get and service was well on time. I have used this dealer service several times and it works very well.I waited for the service and the waiting room worked fine. More

by Stanleyhabib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Koh
Report | Print
Sep 20, 2023 -

Herb Chambers Toyota of Boston responded

Hey Stanley, thank you for the positive review! We're glad to know that you've had consistently great experiences with our service department at Herb Chambers Toyota of Boston. We'll see you next time! Have a great day!

August 22, 2023

I had a 2:30 appt for an oil change and when I inquired at 4pm about the delay, I was told that they were running late because of walk-ins. I HAD AN APPOINTMENT and should have taken precedence. More

by Xyzpdq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Koh
Report | Print
Aug 31, 2023 -

Herb Chambers Toyota of Boston responded

We understand how valuable everyone’s time is and we apologize for the time you lost due to this delay. Your feedback will be used to improve our services moving forward, and I would like the opportunity to discuss this experience with you. Please reach out at your earliest convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

August 19, 2023

I think the people in the service department could be more friendly and more apologetic about your time spent. More

by Ladyteamarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Camara
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Herb Chambers Toyota of Boston responded

We're sorry to learn that your experience with our service department didn't meet expectations. We value your time and always aim for friendly, respectful interactions. Your feedback is appreciated as it helps us improve. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience - Thank you! Howie Reske - General Manager - hreske@herbchambers.com

August 17, 2023

The dealership and my service agent Ed were great: very efficient, accommodating, and friendly I was very happy! More

by mbenoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Koh
Report | Print
Aug 18, 2023 -

Herb Chambers Toyota of Boston responded

Thanks for the positive feedback! We're glad to know Ed and our team at Herb Chambers Toyota of Boston were able to provide you with an efficient and friendly service. We'll see you next time!

August 14, 2023

The dealership itself is clean on top of every employee being friendly,welcoming and professional! More

by finnie0994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Herb Chambers Toyota of Boston responded

Thank you so much for your kind words and positive feedback at Herb Chambers Toyota of Boston! We take great pride in maintaining a clean and inviting environment at our dealership. Hope to serve you soon.

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