Herb Chambers Toyota of Boston - Service Center

The dealership and my service agent Ed were great: very efficient, accommodating, and friendly I was very happy! efficient, accommodating, and friendly I was very happy! More

The dealership itself is clean on top of every employee being friendly,welcoming and professional! being friendly,welcoming and professional! More

Services is friendly and reliable, in and out within reasonable time,,waiting area is clean reasonable time,,waiting area is clean More

Sean Cho my Service Advisor was very helpful and patient with my questions. Hope he will be there next year for my Toyota maintenance. with my questions. Hope he will be there next year for my Toyota maintenance. More

I’m extremely disappointed at the service I received this afternoon when I brought in my car for a service appointment. The rep at the desk, Sean, was very unhelpful and displayed a lousy attitude when I tri afternoon when I brought in my car for a service appointment. The rep at the desk, Sean, was very unhelpful and displayed a lousy attitude when I tried to ask him questions about my prepurchased Toyota car service plan. He quoted a price of roughly $399 for the cost of maintenance today. Keep in mind I have used the Toyota car service plan at other Toyota dealerships to get my car serviced (twice before) at no cost. Upon asking Sean, he responded that he was not aware about the plan and took a scanned copy of the plan and said he’d call and update me shortly. I waited for an update in the lobby and upon waiting for 20 minutes with no word from him, I proceeded to the reception to check if there is an update. I asked for an update to which he responded ‘ you haven’t even been here long, you need to wait for the technician to take a look at the car and the I’ll call the car service plan reps with the quotation’. At this point, I realized he hadn’t made an effort to find out more information about the Toyota car service plan at all. He then came back and said he called the number and it only corresponds to Toyota road side assistance. At this point I decided to cancel my service appointment and requested to get my car keys back. As a loyal Toyota customer I’m utterly disappointed by his unprofessional behavior and by extension that of his coworkers standing by witnessing our exchange. Am I expected to have more knowledge of Toyota services that the actual people who work there? Kindly make it make sense. More

Excellent customer service department very professional, courteous and dependable.I come here all the time. courteous and dependable.I come here all the time. More

Did not address one of the issues I brought to their attention (kept telling me the wipers were checked at low to intermittent speed and were working, when in fact they weren't) and someone took a coupl attention (kept telling me the wipers were checked at low to intermittent speed and were working, when in fact they weren't) and someone took a couple of dollar bills I had left in my car. That's not much but definitely not cool and a bad, bad look on the whole service team. More

My problem was solved, was informed of what needed to be done. I was impressed of the service you provided I was made comfortable done. I was impressed of the service you provided I was made comfortable More

Always a great experience in the service department. Quick turnaround with service work and they keep you updated if there is any additional work needed. Tereza is the best advisor, also ask for Sean Ch Quick turnaround with service work and they keep you updated if there is any additional work needed. Tereza is the best advisor, also ask for Sean Cho if Tereza is not available. They are both awesome! More