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Herb Chambers Toyota of Boston - Service Center

Boston, MA

4.3
473 Reviews
Call Service Center (617) 787-1700

473 Reviews of Herb Chambers Toyota of Boston - Service Center

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March 07, 2024

Very fast service today and kept up to date on the status of the work. More

by Bweintra2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward koh
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Mar 08, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for your confidence in Herb Chambers Toyota of Boston, and for your business. We are grateful to have you as a customer!

March 07, 2024

On time, professional and friendly customer treatment. Comfortable lounge areas to wait. It’s a pleasure servicing my Toyota there. More

by iab8
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for trusting the Herb Chambers Toyota of Boston team with your vehicle's service needs! We appreciate your positive feedback and look forward to seeing you at your next visit!

March 05, 2024

Very pleased with the excellent service I received at this dealership! Wonderful service rep and technicians. More

by clbattaglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Herb Chambers Toyota of Boston responded

Hi C L Battaglia! We're delighted to know that you had an excellent experience with our service team at Herb Chambers Toyota of Boston! Thanks for the positive feedback.

March 02, 2024

AS ALWAYS IT IS A PLEASURE TO BRING THE CAR IN FOR SERVICE..................EVERYONE IS SO WELCOMING AND PLEASANT AND ONE CAN 'FEEL' THE DIFFERENCE IN THE RUNNING OF THE CAR! THANK YOU! S. HELEN M More

by HELENMIRIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Herb Chambers Toyota of Boston responded

We're so glad to know that you had a pleasant experience with our service team at Herb Chambers Toyota of Boston. It's great to see your car running smoothly after the visit! Thank you for sharing this positive feedback.

February 26, 2024

Top notch dealership in both sales and service. Today I visited service for my Toyota Highlander and had regular required maintenance check and service. All was handled professionally and on sche More

by f.lowell.bos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Herb Chambers Toyota of Boston responded

Hi F Lowell! We appreciate your positive feedback! It's great to know that our sales and service teams at Herb Chambers Toyota of Boston met your expectations. We look forward to assisting you with any future maintenance needs for your Toyota Highlander. Safe travels!

February 24, 2024

Super long wait times for minimal service and they always try to upsell you and charge you more for stuff you don't need or can get cheaper eslewhere. More

by Ajv318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Herb Chambers Toyota of Boston responded

I'm sorry to read about your experience with the long wait times and feeling upsold. We aim for transparency in our services, so it's concerning to see we've left a different impression. I'd appreciate an opportunity to discuss this further with you if you're willing - please reach out at your convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

February 23, 2024

Great service. Quick service on Wednesday, maybe the same for most of the Monday to Friday. More

by KeiKei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Herb Chambers Toyota of Boston responded

We are so happy that our Herb Chambers Toyota of Boston team earned your five stars. Thanks, Keikei!

February 03, 2024

It’s was a great customer service, good environment, more convenience time , also place to relax More

by ali b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Alcantara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Herb Chambers Toyota of Boston responded

Ali, we appreciate your positive feedback and hope to serve you again in the future. Safe travels! - The Herb Chambers Toyota of Boston team

January 23, 2024

Sean and Dean are both wonderful and efficient. Always courteous and always on the ball. They are of huge value to the establishment More

by gleesonr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Li
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Jan 23, 2024 -

Herb Chambers Toyota of Boston responded

Gleesonr, it's great to know that Sean and Dean provided you with such efficient service at Herb Chambers Toyota of Boston. We appreciate your feedback!

January 21, 2024

I expect more and better service in the new year 2024. .my recent visit was ok. More

by Yihdegohagos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady in the customer service is excellent.
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Jan 22, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for your business and the review. I'm sorry to hear that your recent experience wasn't up to our usual standards and encourage you to contact me directly if there's any specific feedback you'd like to share. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

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