Herb Chambers Toyota of Boston - Service Center

Good service, friendly attitude. The only possible hope is if you could open the door a few minutes earlier before 7 am. Customers may arrive within 5 minutes before 7 am. I saw 6 car The only possible hope is if you could open the door a few minutes earlier before 7 am. Customers may arrive within 5 minutes before 7 am. I saw 6 cars waiting on the one-way street. To avoid blocking the street, some cars had to drive one or two rounds. -Just a suggestion. More

Excellent service team My experience with Herb Chambers Toyota was this: Last December I went there for the first time - I wanted to see live for the first time the new Priu My experience with Herb Chambers Toyota was this: Last December I went there for the first time - I wanted to see live for the first time the new Prius Prime. At that point I had already paid for reserving this car at another dealer but it was supposed to arrive in January. I had such a great time with the salesperson at Herb Chambers that I decide to take my business to them. They simply just offered me exactly what I wanted (I had a trade in also-Thanks Doug Courchesne and Kenny Leung!) It was one of the best decisions I have ever done. In the Service Department I worked with Gary Francois, Shawn and Michael - they all exceeded my expectations...and I usually expect a lot. A special Thank You to Gary for all the help, courtesy and professionalism. Well done for an extremely well organised service! More

Superb experience with Service Dept. Hello, I just wanted to comment on the outstanding service experience that I had recently with Mr. Gary Francois at the Herb Chambers Toyota dealeeshi Hello, I just wanted to comment on the outstanding service experience that I had recently with Mr. Gary Francois at the Herb Chambers Toyota dealeeship on Brighton Ave. in Boston. Gary was very helpful with an issue that I was having with my 2014 PriusC. He was very honest, kept in touch throughout the repair process and most of all, was very personable and professional. I would not hesitate to contact Gary again for service issues. He is a real gem!! More

Wonderful Experience I went to the Herb Chambers dealership this morning to have my current vehicle serviced, and while I was there, I had the opportunity to meet John in I went to the Herb Chambers dealership this morning to have my current vehicle serviced, and while I was there, I had the opportunity to meet John in sales. We discussed some different options for me to potentially get into a newer RAV4. While it didn't work out at the moment due to our family budget (new parents!), John left me with a lot to think about. John was very kind, took the time to explain the different features on the newer models in comparison to the year I own, and was not pushy at all (something I really appreciate in a salesman). I hope that I will be able to trade in my current car for a newer one soon rather than later, and that I will be able to do that with John's help! More

Very positive experience. Highly recommended. John took great care of me. He went the extra mile to help me find the perfect car-- color, features, etc. While he made me aware of all my options John took great care of me. He went the extra mile to help me find the perfect car-- color, features, etc. While he made me aware of all my options, he worked hard to help me stay within my price range. In addition, he worked diligently to get my car ready to go very promptly despite encountering a few obstacles. Overall I must say, I love my car and my car-buying experience! More

Pleasant visit to the service department We were extremely pleased with our first service department visit at this location. Rich Ellison, the Assistant Service Manager, was very knowledgeabl We were extremely pleased with our first service department visit at this location. Rich Ellison, the Assistant Service Manager, was very knowledgeable and personable about the service our beloved Camry needed for its 18 month maintenance appointment. We appreciated that he gave us paperwork about the ToyotaCare Plus Plan for after our maintenance plan runs out. He even sat in the car and showed us how to use some of the fancy features that we didn't know how to use. We also appreciated that he gave us the needed free car wash coupon after winter at the Allston Car Wash, winner of many "Best of Boston" awards. Our car felt special! :) Rich made a point of coming downstairs to get us after our service appointment was completed. It was nice to have a business cubical to wait in so that we could get some work done while our car was being serviced. It was impressive how clean and elegant the bathroom was. The toilets were shiny clean! Yes, customers notice these things! From beginning to end, our visit was pleasant and memorable in the best possible way. Rich Ellison's service was so outstanding and easy for the customer that the next time we buy a car, we will definitely buy one from this dealership. Rich deserves a raise and a trip to Hawaii. Please give him both! More

service on a sienna bought at this dealership Bought a new Toyota 2013 SiennaXLE AWD Unbeknownst to me at the time, the Sienna historically has premature tire tread wear problems. At 35k the Bought a new Toyota 2013 SiennaXLE AWD Unbeknownst to me at the time, the Sienna historically has premature tire tread wear problems. At 35k the manufaturers supplied Bridgestones Turanza EL400 tires with T rating need replacement. Bridgestone will not warranty the tire, only warranty that tire if you buy it as a replacement tire, apparently Bridgestone musty be aware of longstanding problems of premature tire wear on tires placed on sienna vans......If you buy these tires as replacements, Bridgestone warranties them to 5 years or 80k miles. Toyota will not warranty the tires....... Dealer failed to warn me that the tires that they sold me have absolutely no warranty when you buy them new from a Toyota dealer on your toyota car, no matter when they prematurely wear, at 5 or 50k miles... Dealership absolutley no help when I ask them for help with this issue. Service department deserves the reputation that the carry, Will never buy here again. Be warned..... More

At first we sought for service from another dealer after hearing that they were offering the car we'd wanted, which was a Toyota Highlander 2013 in the color pearl, for a good price, but they failed to meet hearing that they were offering the car we'd wanted, which was a Toyota Highlander 2013 in the color pearl, for a good price, but they failed to meet our expectations for the service we were hoping for. Not only did they fail to stay with the price they'd arranged for the car, they'd also told us they no longer had the color we'd wanted in stock and that we would need to pay extra to deliver a model in our desired color. After a first horrible experience with that dealer we thought our next would be the same, but Giau prove that theory entirely wrong. Giau provided the best service that we've ever received from any salesperson, and although we do not plan on getting another car anytime soon, we would love for whoever is looking to buy a car to speak to Giau because he will definitely make the process easy, friendly, and quick. We believe he did his job perfectly, and couldn't be happier with our new car. More