Herb Chambers Toyota of Boston - Service Center

Excellent customer service by Steven Steven from the service department was excellent. Michael From the Service Department was exceptional as usual. I have observed majority of the cust Steven from the service department was excellent. Michael From the Service Department was exceptional as usual. I have observed majority of the customers gravitating towards Michael's desk for help every time I stop by your Dealership. Michael is an real asset to your company. He deserve promotion, and an award for always being pleasant, helpful, polite, always going above and beyond. The only reason I go to your dealership, is because I know that I will get an excellent customer service appreciation from Michael. This Guy is simply BRILLIANT at his job. More

Honest and efficient service I've always had great experiences at your dealership. Employees have been very honest and always proposed repairs that are completely necessary. I wil I've always had great experiences at your dealership. Employees have been very honest and always proposed repairs that are completely necessary. I will continue to come back, despite the distance I have to drive. It's worth it. More

Good service, friendly attitude. The only possible hope is if you could open the door a few minutes earlier before 7 am. Customers may arrive within 5 minutes before 7 am. I saw 6 car The only possible hope is if you could open the door a few minutes earlier before 7 am. Customers may arrive within 5 minutes before 7 am. I saw 6 cars waiting on the one-way street. To avoid blocking the street, some cars had to drive one or two rounds. -Just a suggestion. More

Nice quick and fast Oil Change I have been going to the Toyota Dealership in Brighton since its more convenient and close to me even though I bought my car in Lynn. The service peo I have been going to the Toyota Dealership in Brighton since its more convenient and close to me even though I bought my car in Lynn. The service people are always very nice and very attentive with me every time I go and they keep me up to date with the service. I can't remember the last lady I dealt with, I believe her name is something like Shamika (could be wrong sorry) but she was nice and helpful with us. I love that there is snacks and drinks especially early in the morning so if I get hungry I can have a bite while I am waiting. More

Excellent service team My experience with Herb Chambers Toyota was this: Last December I went there for the first time - I wanted to see live for the first time the new Priu My experience with Herb Chambers Toyota was this: Last December I went there for the first time - I wanted to see live for the first time the new Prius Prime. At that point I had already paid for reserving this car at another dealer but it was supposed to arrive in January. I had such a great time with the salesperson at Herb Chambers that I decide to take my business to them. They simply just offered me exactly what I wanted (I had a trade in also-Thanks Doug Courchesne and Kenny Leung!) It was one of the best decisions I have ever done. In the Service Department I worked with Gary Francois, Shawn and Michael - they all exceeded my expectations...and I usually expect a lot. A special Thank You to Gary for all the help, courtesy and professionalism. Well done for an extremely well organised service! More

Superb experience with Service Dept. Hello, I just wanted to comment on the outstanding service experience that I had recently with Mr. Gary Francois at the Herb Chambers Toyota dealeeshi Hello, I just wanted to comment on the outstanding service experience that I had recently with Mr. Gary Francois at the Herb Chambers Toyota dealeeship on Brighton Ave. in Boston. Gary was very helpful with an issue that I was having with my 2014 PriusC. He was very honest, kept in touch throughout the repair process and most of all, was very personable and professional. I would not hesitate to contact Gary again for service issues. He is a real gem!! More

Wonderful Experience I went to the Herb Chambers dealership this morning to have my current vehicle serviced, and while I was there, I had the opportunity to meet John in I went to the Herb Chambers dealership this morning to have my current vehicle serviced, and while I was there, I had the opportunity to meet John in sales. We discussed some different options for me to potentially get into a newer RAV4. While it didn't work out at the moment due to our family budget (new parents!), John left me with a lot to think about. John was very kind, took the time to explain the different features on the newer models in comparison to the year I own, and was not pushy at all (something I really appreciate in a salesman). I hope that I will be able to trade in my current car for a newer one soon rather than later, and that I will be able to do that with John's help! More

Very positive experience. Highly recommended. John took great care of me. He went the extra mile to help me find the perfect car-- color, features, etc. While he made me aware of all my options John took great care of me. He went the extra mile to help me find the perfect car-- color, features, etc. While he made me aware of all my options, he worked hard to help me stay within my price range. In addition, he worked diligently to get my car ready to go very promptly despite encountering a few obstacles. Overall I must say, I love my car and my car-buying experience! More

Pleasant visit to the service department We were extremely pleased with our first service department visit at this location. Rich Ellison, the Assistant Service Manager, was very knowledgeabl We were extremely pleased with our first service department visit at this location. Rich Ellison, the Assistant Service Manager, was very knowledgeable and personable about the service our beloved Camry needed for its 18 month maintenance appointment. We appreciated that he gave us paperwork about the ToyotaCare Plus Plan for after our maintenance plan runs out. He even sat in the car and showed us how to use some of the fancy features that we didn't know how to use. We also appreciated that he gave us the needed free car wash coupon after winter at the Allston Car Wash, winner of many "Best of Boston" awards. Our car felt special! :) Rich made a point of coming downstairs to get us after our service appointment was completed. It was nice to have a business cubical to wait in so that we could get some work done while our car was being serviced. It was impressive how clean and elegant the bathroom was. The toilets were shiny clean! Yes, customers notice these things! From beginning to end, our visit was pleasant and memorable in the best possible way. Rich Ellison's service was so outstanding and easy for the customer that the next time we buy a car, we will definitely buy one from this dealership. Rich deserves a raise and a trip to Hawaii. Please give him both! More