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Herb Chambers Toyota of Boston - Service Center
Boston, MA
473 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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473 Reviews of Herb Chambers Toyota of Boston - Service Center
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July 18, 2024
Came in for service and all I have to say is that Edward Koh is the most majestic creature that I’ve personally Koh is the most majestic creature that I’ve personally More
by Papi Chulo
July 05, 2024
My experience with Herb Chambers Toyota Allston has always been a pleasant one, however I do not recommend Tereza Guzman. Not only did she dismiss my concerns, she also gave me incorrect information ab always been a pleasant one, however I do not recommend Tereza Guzman. Not only did she dismiss my concerns, she also gave me incorrect information about my car. She made the already stressful experience of dealing with car issues an even more stressful one. More
by ituaeghe
Employees Worked With
July 05, 2024
My recent experience with Tereza Guzman at Toyota in Allston was beyond disappointing—it was disrespectful and unprofessional. From the moment she called me about my car, she displayed an attitude that Allston was beyond disappointing—it was disrespectful and unprofessional. From the moment she called me about my car, she displayed an attitude that was condescending and dismissive. Firstly, when I explained the situation—that my car had been diagnosed with an alternator issue by AAA—she ignored my concerns. Instead of listening, she arrogantly brushed me off and said I would likely need yet another tow truck to take my already towed car up the service ramp. She insisted on putting gas in my car, completely disregarding my explicit statement that it did not need gas having filled the tank days before and the issue was the alternator and, in turn, my battery. I was charged $20 for gas which I know was not all used on my vehicle. She was clearly rushing through her responsibilities to speak with family and friends that were visiting her in the waiting room, likely due to the upcoming holiday, which she seemed more concerned about than providing proper service to customers. Tereza never apologized for the inconvenience caused or showed any empathy for my stressful situation. She never once acknowledged her mistakes or showed any remorse for wasting my time and energy. The mechanics, sales team, and even a random mechanic who was shopping at Toyota showed more empathy, competence, and willingness to help than she did. Her behavior as a service manager was unacceptable. Her condescending attitude, disrespectful demeanor, dismissive behavior, and overall lack of competence make her unfit to serve customers in any capacity. I strongly advise anyone seeking reliable service in the allston area to steer clear of Tereza Guzman and Allston Toyota entirely and hope that management takes swift action to address these issues. More
by Eduquette
Employees Worked With
June 15, 2024
Efficient, friendly, reliable, comfortable, kind. The service man was great. They texted me a video update of my car and let me know when it was ready. The service man was great. They texted me a video update of my car and let me know when it was ready. More
by Katie
Employees Worked With
June 01, 2024
To be honest, I love Toyota. I am a loyal customer and I will always want to keep driving the reliable vehicles they make. However, the service that I experienced here was poor a I am a loyal customer and I will always want to keep driving the reliable vehicles they make. However, the service that I experienced here was poor and lacking care for me as a loyal part of the Toyota Family. I came in a while ago to replace my battery because my car was not starting properly. They replaced my battery. BUT, the engineer forgot to put my battery insulator back on so I had to drive back and wait for them to find it (probably almost threw it away) and put it back on. Then one day after the battery installation the new battery blew out my headlights that came with my Rav4 when I bought it. Not only did I have to pay for the broken headlights due to improper battery installation, but I also FOUND MY BROKEN HEADLIGHTS JUST LAYING UNDER THE HOOD OF MY CAR! I can't believe it, I love Toyota but I spent way too much money to have my car treated this way. Now, a few days ago when I was checking in, my wife was going to move her car and one of the service guys rudely told her 'You're blocking everyone!' (I get it, but there is no reason to treat any woman with that kind of disrespect.) Also, I was told my rear light was out but I checked all over the place and it wasn't out. I even went to buy replacements so I could replace it but now I have to spend time and return them. The video showed me where the light was out and there wasn't even a lightbulb in there! But on top of all of this, the Rav4 (2013-18) is being recalled due to replacement batteries not fitting properly. More
by JRemo
May 11, 2024
Very quick and helpful to perform scheduled factory maintenance. Car was properly inspected as well for state inspection requirements. maintenance. Car was properly inspected as well for state inspection requirements. More
by GR
Employees Worked With
May 03, 2024
Tereza, Gary and Dan always give me excellent service and take great care of my Highlander, take great care of my Highlander, More
by rickcohn
May 03, 2024
Always a quick service! No hidden costs, advisor (Tereza) explains everything so that there are no surprises! No hidden costs, advisor (Tereza) explains everything so that there are no surprises! More
by TK
Employees Worked With
