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Herb Chambers Toyota of Boston - Service Center

Boston, MA

4.2
485 Reviews

485 Reviews of Herb Chambers Toyota of Boston - Service Center

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November 08, 2024

Prompt service, courteous staff, and immaculately clean facility. I am new to the this dealership, and I am greatly pleased. More

by JEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Herb Chambers Toyota of Boston responded

JEF, we're delighted to hear that your first experience with Herb Chambers Toyota of Boston was so positive! Thank you for the kind words and we look forward to serving you again.

October 27, 2024

They welcome me very nice and polite and took care of my car nicely, the only thing was that the lady at the front desk never let me know that my car was ready so for something so little flat tire 🛞 I More

by elisavasquez82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guzman lady never let me know my car was ready
Oct 28, 2024 -

Herb Chambers Toyota of Boston responded

Elisa, thank you for sharing your experience with us at Herb Chambers Toyota of Boston. We're glad to hear that our team took good care of your car, but we apologize for the communication oversight regarding its readiness. Your feedback is valuable and will help us improve!

October 25, 2024

DO NOT GO HERE FOR ANYTHING ESPECIALLY IF YOURE A SINGLE FEMALE!! Drive out of the city to a different Toyota if at all possible. If I could give a zero star I would. I had to take my car to the dealership More

by tdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Herb Chambers Toyota of Boston responded

We regret to hear about your experience and the frustration it caused. We strive for transparency and respect in all our interactions, so it's concerning to read this feedback. We want to address these issues and ensure we find a resolution that works for you. Please feel free to reach out at your convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

October 22, 2024

Very convenient, the time waiting was reasonable, and the staff was friendly and they let me know what they did in my car. More

by ktfridatou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Herb Chambers Toyota of Boston responded

We're glad to hear you had a convenient experience with our friendly team at Herb Chambers Toyota of Boston. Thank you for sharing your feedback, and we hope to see you again soon!

October 22, 2024

Always excellent dependable service. The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait. More

by SDEG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for your continued trust in Herb Chambers Toyota of Boston! We're delighted to know you've had consistently excellent service experiences with us. Your recommendation means a lot, and we look forward to serving you again soon!

October 19, 2024

I’ve been a customer for many years. I am always please with the service. More

by markdonohoe725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Herb Chambers Toyota of Boston responded

Hi Mark, we're happy to hear you’re always pleased with our service at Herb Chambers Toyota of Boston. We look forward to serving you again! Safe travels!

October 19, 2024

Good service, good timing, friendly customer service, & convenient location want to go back to the same location More

by hakeemone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Herb Chambers Toyota of Boston responded

We're delighted to hear you enjoyed the service and convenience at Herb Chambers Toyota of Boston! Thank you for your kind words, and we look forward to welcoming you back soon.

October 16, 2024

Absolutely terrible! Unprofessional! Toyota shouldn't even allow dealerships this bad to exist, causing long term damage to Toyota's corporate image! More

by dxlmyfz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shigliam GUZM
Oct 16, 2024 -

Herb Chambers Toyota of Boston responded

It's disheartening to hear about your experience, and we regret any inconvenience caused. We strive to uphold the highest standards of professionalism and customer service, so this feedback is concerning. Please reach out to address specific issues or discuss them further. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

October 13, 2024

Edward Ko was great, kept me updated of what I needed done and costs, was very professional. Great customer service! More

by Redsox51079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Ko
Oct 15, 2024 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that Edward provided you with excellent service at Herb Chambers Toyota of Boston. Keeping our customers informed and satisfied is always a top priority for us. Thank you for the kind words!

October 09, 2024

Very informative work was done well. Service Advisor Sean was very great to work with. More

by jp4three
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for visiting Sean & the team here at Herb Chambers Toyota of Boston! We appreciate your positive feedback and hope we have the opportunity to serve you again in the future!