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Herb Chambers Toyota of Boston - Service Center
Boston, MA
478 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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478 Reviews of Herb Chambers Toyota of Boston - Service Center
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October 16, 2024
Absolutely terrible! Unprofessional! Toyota shouldn't even allow dealerships this bad to exist, causing long term damage to Toyota's corporate image! Unprofessional! Toyota shouldn't even allow dealerships this bad to exist, causing long term damage to Toyota's corporate image! More
by dxlmyfz
Employees Worked With
Shigliam GUZM
October 01, 2024
Ed Koh was an absolute life saver during my recent visit! I had forgotten my vehicle registration, but thanks to his kind assistance, I was able to get it online. Not only that, but he also took care of the I had forgotten my vehicle registration, but thanks to his kind assistance, I was able to get it online. Not only that, but he also took care of the air pressure issue that triggered a warning sign on my dashboard. His kindness really stood out. Thank you, Ed! More
by J
Employees Worked With
Ed Koh
September 06, 2024
I recently had a very disappointing experience with Tereza Guzman, a customer service representative at Toyota. Her approach was incredibly rude and condescending, making the entire interaction frustra Tereza Guzman, a customer service representative at Toyota. Her approach was incredibly rude and condescending, making the entire interaction frustrating and unpleasant. Instead of addressing my concerns professionally, she seemed dismissive and unhelpful, leaving me with a negative impression of Toyota’s customer service. More
by iamalantam
Employees Worked With
September 05, 2024
ABSOLUTELY HORRIBLE! !!!! if you are a female NEVER go here as they will try to run you up a bill so high for things you don’t even actually need. Sean is the worst rep th !!!! if you are a female NEVER go here as they will try to run you up a bill so high for things you don’t even actually need. Sean is the worst rep that I could have ever worked with and is so incompetent it was like talking to a 2 year old trying to get him to explain why all the things they were suggesting needed to be done to my car. He told me my engine belt was cracking and could snap at any point, so immediately I said that was fine to have done, but then when I actually got the video from the mechanic he said it was just discolored??????? My car doesn’t even have 30,000 miles on it and that should have lasted me until AT MINIMUM 50,000 miles. I was treated with such disrespect and the only person who was actually decent was the mechanic Jason who told me what actually needed be done to my car and how long I could actually go. NEVER will be going back to Toyota to get any servicing done. More
by briana_harris
Employees Worked With
August 27, 2024
Excellent service department. . Can get an appointment easily and they service the car on time . Can get an appointment easily and they service the car on time More
by Pam
August 25, 2024
I have been to multiple Toyota dealers for service, and this one was the worst service experience I have had. The service representative, Tereza Guzman, was extremely impatient and eager to sell. This was this one was the worst service experience I have had. The service representative, Tereza Guzman, was extremely impatient and eager to sell. This was my first time and would be my last time doing service maintenance here. I definitely recommend going to other places to do service. More
by yinyi1993sz
Employees Worked With
August 23, 2024
The service manager at Herb Chambers Toyota Boston is the best ever. An absolute pleasure. best ever. An absolute pleasure. More
by juliet davison
Employees Worked With
