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Herb Chambers Toyota of Boston - Service Center
Boston, MA
489 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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489 Reviews of Herb Chambers Toyota of Boston - Service Center
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October 22, 2020
Teresa is very efficient and kind. She always tries to find a good deal. The service is timely and the location is in very convenient area. find a good deal. The service is timely and the location is in very convenient area. More
by Krchin
Employees Worked With
October 19, 2020
customer service was truly exceptional! The staff are customer service was truly exceptional! The staff are polite and helpful. Wait time was reasonable and the atmosphere was welcoming Thank you for all customer service was truly exceptional! The staff are polite and helpful. Wait time was reasonable and the atmosphere was welcoming Thank you for all you do. More
by jolaosho
Employees Worked With
I don’t know her name
October 08, 2020
This dealership is very customer oriented. The front line people are very responsive and make sure the customer understands the work to be done and the cost. people are very responsive and make sure the customer understands the work to be done and the cost. More
by bronxkid37
Employees Worked With
September 21, 2020
I appreciate the consistently excellent and timely service! I like the report card format that comes with the invoice. The staff are always clear and friendly. service! I like the report card format that comes with the invoice. The staff are always clear and friendly. More
by happy2Xpriusowner
Employees Worked With
September 11, 2020
Ms. Guzman was superb. I told herMy son will be using my Ms. Guzman was superb. I told her My son will be using my car and I wanted a mother’s service!!! And she did it Ms. Guzman was superb. I told her My son will be using my car and I wanted a mother’s service!!! And she did it More
by Ngertner
Employees Worked With
September 11, 2020
Twice yearly service has kept my Prius running without any problems for ten years I would only mark down friendliness because of the person who takes payment. She is truly surly and can’t even muster a any problems for ten years I would only mark down friendliness because of the person who takes payment. She is truly surly and can’t even muster a nice “hello, thank you, and good-bye”. More
by tonipeters
Employees Worked With
September 10, 2020
Tereza Guzman always a great attitude and always going over beyond making sure l was up too date on product and lastly making sure I was ok with my Service charges this is why l keep going back for the l over beyond making sure l was up too date on product and lastly making sure I was ok with my Service charges this is why l keep going back for the last 20 something years More
by burnsvl
August 20, 2020
It was a pleasure working with Teresa Guzman. I waited in the showroom this time and it was roomier with better bathrooms (would prefer more comfortable seats for a 2 hour wait). I was happy to receive th in the showroom this time and it was roomier with better bathrooms (would prefer more comfortable seats for a 2 hour wait). I was happy to receive the service record on line. More
by RMD
Employees Worked With
July 21, 2020
Surveys with predetermined answers are of no value much more informative if respondent uses own experience rather than "canned" reply. If the service is satisfactory then it should be able to stand on much more informative if respondent uses own experience rather than "canned" reply. If the service is satisfactory then it should be able to stand on its own More
by bjmcpa
Employees Worked With
July 06, 2020
Unacceptable for a Toyota dealership worst in the USA Really not sure how this place has 'good' reviews. At Herb Chambers in Boston I was discriminated and treated unfairly as a minority - young woman. Really not sure how this place has 'good' reviews. At Herb Chambers in Boston I was discriminated and treated unfairly as a minority - young woman. Don’t waste your time or money going to this terrible Toyota dealership. I have been to dealerships across the entire country (at least 7 states) for servicing my Toyota Corolla and this by far is the Most expensive and Worst service – exactly those two things. I will not recommend this place as they will rip you off and charge you 20X the amount for parts/ labor. I don’t like to leave negative reviews for businesses however I really felt that they try to take it vantage of me when all I needed was brakes rotors and brake pads. Even after a full day of service in the shop no one called me to tell me the vehicle was ready for pick up. You would think being such a wonderful brand and company that this branch would would have better service. The deal was to get ALL brake pads/rotors for $550 and yet I paid $763 for only TWO rear brake pads / rotors and a rear caliper for a cheap Toyota Corolla, criminal charges and actions. WOW silly me for going to what I *thought* was a reputable company/dealership. More
by Unreal
Employees Worked With
