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Herb Chambers Toyota of Boston - Service Center
Boston, MA
489 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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489 Reviews of Herb Chambers Toyota of Boston - Service Center
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April 15, 2021
Polite, knowledgeable, accurate in time projection for work to be performed on my car. Pleasant waiting area and great service on my car - new rim and alignment. work to be performed on my car. Pleasant waiting area and great service on my car - new rim and alignment. More
by emessig
Employees Worked With
April 14, 2021
I was driving my 2020 RAV4 and several warning lights appeared. I called my dealer, Herb Chambers Toyota of Boston, from the road. Sean Cho answered, told me to bring the car in ASAP and he and the se appeared. I called my dealer, Herb Chambers Toyota of Boston, from the road. Sean Cho answered, told me to bring the car in ASAP and he and the service team quickly, professionally and courteously diagnosed and solved the problem More
by Paul
Employees Worked With
March 13, 2021
I've enjoyed my service relationship with Herb Chambers Toyota of Boston for many years. They have done an excellent job with our Toyotas, keeping them in fine running condition. I'm always able to obtain Toyota of Boston for many years. They have done an excellent job with our Toyotas, keeping them in fine running condition. I'm always able to obtain a service appointment when needed and the staff is friendly and accommodating. We've had our current Prius since 2005 and it's still running great. Keep it up! More
by dbrowder
Employees Worked With
February 26, 2021
I am very impressed with everyone T Herb Chambers Toyota. I had an amazing service, and everyone was immensely helpful! I have been very happily dealing with Herb chambers for many years and I have only supe I had an amazing service, and everyone was immensely helpful! I have been very happily dealing with Herb chambers for many years and I have only superlative words to describe the service in all areas from Sales -to Service-to Management!!! Every single person has been most helpful, prompt, and understanding. I highly recommend this dealership!! More
by Lucia
January 08, 2021
Kudos to Steve... always helpful. Very much appreciate their business center to keep on working while waiting and the little snacks/coffee stand they have when you need comfort food because your car just their business center to keep on working while waiting and the little snacks/coffee stand they have when you need comfort food because your car just broke down and they were kind enough to get you in the same day! Just thank you! More
by Witness
December 31, 2020
customer service was truly exceptional! The staff are polite and helpful. Wait time was reasonable and the atmosphere was welcoming Thank you for all you do. polite and helpful. Wait time was reasonable and the atmosphere was welcoming Thank you for all you do. More
by dsmarvel
Employees Worked With
December 11, 2020
I had a problem that needed immediate attention, and it was provided. Having brought my car in I was able to take advantage of the winter service special, and everything was completed in very good time. was provided. Having brought my car in I was able to take advantage of the winter service special, and everything was completed in very good time. More
by danswhite
November 09, 2020
I am not able to drive at this time- Teresa arraigned for Juan to pick up and return our car for service. The service department did its usual outstanding job. Thanks to the entire dealership. Juan to pick up and return our car for service. The service department did its usual outstanding job. Thanks to the entire dealership. More
by kastros
Employees Worked With
November 04, 2020
The technicians at this location neglected to put in clips on the calipers when installing the brakes/rotors of the vehicle I brought in for service. Luckily, Pep Boys was able to quickly identify this clips on the calipers when installing the brakes/rotors of the vehicle I brought in for service. Luckily, Pep Boys was able to quickly identify this problem and installed this for me. I brought the vehicle back in for service in order to verify that there were no secondary issues with brakes/rotors, since the vehicle had been driven for over 20 miles. Instead of demonstrating concern and apologizing for their negligence, I was confronted with skepticism and annoyance. The only time I received an apology was after sending a text to the service director requesting that he verify that the technician did in fact verify that there were no secondary issues with the brakes/rotors. As I explained to the director at that time, though it was concerning that this mistake was made, what was more horrific was the nonchalant attitude that individuals exhibited on this day. This was a very disappointing experience and definitely felt the need to write a review about it. More
by Disappointed Customer
Employees Worked With
