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Herb Chambers Toyota of Boston - Service Center

Boston, MA

4.2
481 Reviews

481 Reviews of Herb Chambers Toyota of Boston - Service Center

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September 16, 2021

I have always received GREAT service from Herb Chambers Toyota of Boston. Will continue to use them. More

by Beso10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for being a Herb Chambers Toyota of Boston customer! We're grateful for your support and look forward to seeing you again next time!

September 12, 2021

Excellent service. The whole team at Toyota of Boston is great. Issues are resolved in a timely manner and at a reasonable cost. Keep up the great work! More

by haiderkhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Herb Chambers Toyota of Boston responded

We love hearing this feedback from our customers! Our team at Herb Chambers Toyota of Boston appreciates your 5-stars! See you next time!

September 03, 2021

Took car in low tire pressure at 7:15 AM. They call 6 hours later to say they can’t fix it - would need 2 days. They said my inspection sticker had expired and didn’t have part I needed to pass - that w More

by phernz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Camara
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for bringing this to my attention. This is certainly not the type of experience we expect for our customers and I would like the opportunity to get some more details from you so that I can make sure I'm addressing the situation appropriately with my team. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

August 10, 2021

As scheduled. Kept me informed during the service. I waited while the service was done. They explained the results of the service and ratings. Been a satisfied customer for over 20 years b More

by savagej48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to leave us a review and for your loyal business! We appreciate all of your support over the past 20 years and look forward to your next visit with us here at Herb Chambers Toyota of Boston!

August 03, 2021

Shawn seem to be a good guy. Company man but don't try to hustle a hustler More

by nsingleton21
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Cho
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to leave us a review. I'm sorry to hear of your disappointment and would like the opportunity to get a better understanding of what happened. If you have a moment, would you please reach out to me directly? Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

July 22, 2021

I have received excellent service at Herb Chambers Toyota of Boston for over r10 years. This is how I would describe the service: they go the extra mile! Last Saturday, I brought my van in for inspection More

by VanCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christos Pesirides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Herb Chambers Toyota of Boston responded

Wow! It means so much for us to read this great review and know we've provided such excellent care over the years! Thank you for the five-star rating and for continuing to entrust us with your vehicles! We are lucky to have you as a loyal Herb Chambers Toyota of Boston customer!

July 22, 2021

Tereza Guzman was very attentive and she did excellent job! The service just take a couple horas . The waiting area was very comfortable. Coffee and cold water is as complimentary for waiting ! More

by cbrazrio
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Herb Chambers Toyota of Boston responded

This review is so great to see! Thank you for leaving us your feedback and for trusting your vehicle in our care! – Herb Chambers Toyota of Boston

July 22, 2021

Excellent communication with all personnel we have dealt with. Totally clear about price of service, appointment times available, answer all questions and the report of their work was clear and accurate. More

by nursepeggy8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the names of the other people but all were excellent!
Jul 23, 2021 -

Herb Chambers Toyota of Boston responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Herb Chambers Toyota of Boston!

July 11, 2021

I took my car for service and i didn’t wait to long in the waiting area I appreciate it and thank you so much for a great service More

by desireguylene
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Herb Chambers Toyota of Boston responded

Desire, we are so proud to hear that! Thanks for taking the time to tell us about your Herb Chambers Toyota of Boston experience!

July 08, 2021

It was so easy to book online! Sean and everyone at the Herb Chambers Toyota Boston was just awesome! I had my car detailed. The price was affordable and it was a job well done! Nothing better than a clea More

by jramkissoon_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Herb Chambers Toyota of Boston responded

We are so happy to hear that you had a great time at Herb Chambers Toyota of Boston! We're delighted to have provided you with excellent service.

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