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Herb Chambers Toyota of Boston - Service Center

Boston, MA

4.2
490 Reviews
Call Service Center (617) 787-1700

490 Reviews of Herb Chambers Toyota of Boston - Service Center

Sort by
February 01, 2025

Drove in for an inspection sticker. Sean wrote up my service order as soon as I walked up to the desk. My car was done within 20 minutes. Made my day. More

by dpromano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that Sean and the team at Herb Chambers Toyota of Boston made your inspection process quick and easy! Thanks for sharing your experience with us.

January 25, 2025

over charge labor 1352$ for fix the small wire and did a very bad job. More

by binkuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Camara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 19, 2025

Excellent service. We were drive in customers-no appointment. They identified the cause of and replaced a flat tire in less than 3 hours. The video showing the damag More

by P1nes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that our team at Herb Chambers Toyota of Boston provided excellent service and quickly resolved your tire issue. It's great to know the video added value to your experience! Safe travels!

January 18, 2025

Very happy with the service I received Scheduling the appointment was quick communication was clear More

by Monicahealy8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Herb Chambers Toyota of Boston responded

Hi Monica, we're delighted to hear that scheduling and communication were seamless at Herb Chambers Toyota of Boston. Thank you for sharing your positive experience with us! Safe travels!

January 15, 2025

I was given the wrong price over the phone when they were repairing my car. They adjusted the invoice but still a horrible business practice to not honor the price I was told. When the service people call yo More

by RENOLUCAS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Herb Chambers Toyota of Boston responded

I'm sorry to hear about the pricing issue you encountered. We strive for transparency and it's concerning that we fell short in this instance. Your feedback is valuable, and we're committed to improving our communication practices moving forward. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

January 10, 2025

Most overpriced Toyota service I've experienced in 40 years of owning Toyota's. Charged 219.99 for a 26.00 gas cap! Brake jobs 200 dollars over competitors. I will never return to this dealer. Think twic More

by Nrudman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yann Osse
Report | Print
Jan 13, 2025 -

Herb Chambers Toyota of Boston responded

Thank you for the review. I'm disappointed to hear that your experiences with our team have not met expectations and encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

January 05, 2025

Service easy to schedule and I received my car on time. No troubles and easy More

by paolaletizia2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Francois
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Herb Chambers Toyota of Boston responded

We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Toyota of Boston

December 06, 2024

The service and reception is really great. All the staff members are polite and they finished the service in time. More

by MV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stefania D’Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Alcantara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah LaRiviere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that you had a positive experience with our team at Herb Chambers Toyota of Boston! Thank you for highlighting the timely service and polite staff. We appreciate your feedback!

November 23, 2024

Excellent and very efficient service. They performed routine service on short notice and did it very quickly. More

by Bill Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yann
Report | Print
Nov 25, 2024 -

Herb Chambers Toyota of Boston responded

Bill, we're delighted to hear that our team at Herb Chambers Toyota of Boston could provide you with efficient service on short notice. Thank you for the positive feedback!

November 20, 2024

The lounge is clean and tidy. The service staff is enthusiastic, professional, conscientious and responsible. More

by joewang39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Herb Chambers Toyota of Boston responded

Joe, we're delighted to hear that you enjoyed our clean lounge and professional service at Herb Chambers Toyota of Boston. Thank you for your kind words!

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