Herb Chambers Toyota of Boston - Service Center

DO NOT GO HERE FOR ANYTHING ESPECIALLY IF YOURE A SINGLE FEMALE!! Drive out of the city to a different Toyota if at all possible. If I could give a zero star I would. I had to take my car to the dealership FEMALE!! Drive out of the city to a different Toyota if at all possible. If I could give a zero star I would. I had to take my car to the dealership based on the type of issue I was having. They fixed it, but charged an insane price. Two weeks later the car was having the same problem. I took it back in under warranty and the manager said they would check it out and if it was the same issue they would cover it. They called me back and said they found 5 new issues that they had not mentioned two weeks earlier when they had done a “comprehensive check”. Now they tell me I need all my brake pads replaced and a speed monitor. All of which has not even been mentioned two weeks earlier. Obviously they would not cover these repairs, which is expected as it is a different issue, but then charged me $200 for a “courtesy comprehensive check”. The manager was incredibly disrespectful and dishonest at every turn. Also, being female, I always expect it to be hard walking into anything with my car but this was by far the worst experience I have ever had. More

Very convenient, the time waiting was reasonable, and the staff was friendly and they let me know what they did in my car. staff was friendly and they let me know what they did in my car. More

Always excellent dependable service. The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait. The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait. More

I’ve been a customer for many years. I am always please with the service. I am always please with the service. More

Good service, good timing, friendly customer service, & convenient location want to go back to the same location convenient location want to go back to the same location More

Absolutely terrible! Unprofessional! Toyota shouldn't even allow dealerships this bad to exist, causing long term damage to Toyota's corporate image! Unprofessional! Toyota shouldn't even allow dealerships this bad to exist, causing long term damage to Toyota's corporate image! More

Edward Ko was great, kept me updated of what I needed done and costs, was very professional. Great customer service! done and costs, was very professional. Great customer service! More

Very informative work was done well. Service Advisor Sean was very great to work with. Service Advisor Sean was very great to work with. More

Ed Koh was an absolute life saver during my recent visit! I had forgotten my vehicle registration, but thanks to his kind assistance, I was able to get it online. Not only that, but he also took care of the I had forgotten my vehicle registration, but thanks to his kind assistance, I was able to get it online. Not only that, but he also took care of the air pressure issue that triggered a warning sign on my dashboard. His kindness really stood out. Thank you, Ed! More

Very professional and very clear in repairs, Excellent service and I love this dealership thanks service and I love this dealership thanks More