Herb Chambers Toyota of Boston - Service Center

Sean exceeded my expectations ; did service check re warning light issue and got it done in record time including advising re key fob . warning light issue and got it done in record time including advising re key fob . More

Inspite buying 2020 new Highlander highbreed I am having hard time maintaining this car. I The car hase been in garage for the most of for five months in seevice and no one can figure out what part of the e hard time maintaining this car. I The car hase been in garage for the most of for five months in seevice and no one can figure out what part of the engine is the problem and I have bewn forced to loose many manhours and the problem still persists. I am so disapointed because toyota is not willing tk help. Please help me. More

Long wait times even with appointments, and they always try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go b try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go back and said they can't pass me for my window tints even though they passed me last year with the same exact tints. More

Prompt service, courteous staff, and immaculately clean facility. I am new to the this dealership, and I am greatly pleased. facility. I am new to the this dealership, and I am greatly pleased. More

They welcome me very nice and polite and took care of my car nicely, the only thing was that the lady at the front desk never let me know that my car was ready so for something so little flat tire 🛞 I my car nicely, the only thing was that the lady at the front desk never let me know that my car was ready so for something so little flat tire 🛞 I was waiting more than an hour More

DO NOT GO HERE FOR ANYTHING ESPECIALLY IF YOURE A SINGLE FEMALE!! Drive out of the city to a different Toyota if at all possible. If I could give a zero star I would. I had to take my car to the dealership FEMALE!! Drive out of the city to a different Toyota if at all possible. If I could give a zero star I would. I had to take my car to the dealership based on the type of issue I was having. They fixed it, but charged an insane price. Two weeks later the car was having the same problem. I took it back in under warranty and the manager said they would check it out and if it was the same issue they would cover it. They called me back and said they found 5 new issues that they had not mentioned two weeks earlier when they had done a “comprehensive check”. Now they tell me I need all my brake pads replaced and a speed monitor. All of which has not even been mentioned two weeks earlier. Obviously they would not cover these repairs, which is expected as it is a different issue, but then charged me $200 for a “courtesy comprehensive check”. The manager was incredibly disrespectful and dishonest at every turn. Also, being female, I always expect it to be hard walking into anything with my car but this was by far the worst experience I have ever had. More

Very convenient, the time waiting was reasonable, and the staff was friendly and they let me know what they did in my car. staff was friendly and they let me know what they did in my car. More

Always excellent dependable service. The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait. The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait. More

I’ve been a customer for many years. I am always please with the service. I am always please with the service. More

Good service, good timing, friendly customer service, & convenient location want to go back to the same location convenient location want to go back to the same location More