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Herb Chambers Toyota of Boston - Service Center

Boston, MA

4.3
473 Reviews

473 Reviews of Herb Chambers Toyota of Boston - Service Center

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November 09, 2021

Very consistent. Everyone is polite and not pushy on extras. The car always runs fine when we leave. More

by Debbie.flionis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for being a Herb Chambers Toyota of Boston customer, Debbie! We appreciate your review and look forward to your next visit!

November 07, 2021

They are overall ok.Schedulers just need to be educated They are overall ok. Schedulers just need to be educated regarding the timing for scheduling times for particular work! I had to go there 3x for the More

by abee909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Herb Chambers Toyota of Boston responded

I regret to hear of the experience you dealt with while visiting our dealership.For the safety of our guests and employees we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Howie Reske - General Manager hreske@herbchambers.com

October 28, 2021

I arrived earlier than my appointment I was greeted and I arrived earlier than my appointment I was greeted and treated with a smile 😊 Excellent More

by Nornafran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share your experience! We're glad you had a pleasant visit with our team here at Herb Chambers Toyota of Boston and we hope to see you again next time!

October 25, 2021

Knowledgeable and friendly people. Cheap prices compared to other Toyota dealers. Been there for 5 years More

by Chris
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for the five-star review, Chris! It means a lot to hear we've provided such great care to you! We look forward to assisting you again in the future! - Herb Chambers Toyota of Boston

October 12, 2021

Excellent professional and friendly dealership from the service desk to the mechanics x x x More

by ronvotta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Herb Chambers Toyota of Boston responded

Thank you so much, Ron! We're glad to hear our service team provided such excellent care to you! Thank you for rating Herb Chambers Toyota of Boston five stars! See you next time!

October 08, 2021

Great service friendly helpful!! Especially Sean Cho ! Always gets the job done repairs efficiently and keeps in touch as to how the repairs are going! More

by Yeecynth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Herb Chambers Toyota of Boston responded

This is what we like to hear! Sean is a huge asset to our team, and we're grateful you had the opportunity of working with him!

October 05, 2021

It is always a pleasure to be there, the employees are always respectful and keep you informed of the process while waiting. More

by Geardinelouis3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Naeem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Herb Chambers Toyota of Boston responded

We appreciate you taking the time to leave us your review! Our team will be so glad to hear they've made this a great experience for you! Thank you! - Howie Reske - General Manager - hreske@herbchambers.com

September 29, 2021

Sean was very hospitable and friendly, Good job well Sean was very hospitable and friendly, Good job well done, helped me with my needs, Will like to have him again as my service advisor! More

by BB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for the five-star review! We're so happy the Herb Chambers Toyota of Boston team earned your business!

September 28, 2021

Good and timely service - plus a free ride to my office after I dropped off my vehicle. More

by NJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for the great review of Herb Chambers Toyota of Boston! We appreciate you trusting us with your vehicle's service needs and hope to see you again next time!

September 23, 2021

I have been very satisfied with this dealer , everybody is making great effort to be helpful , friendly and professional! More

by marliesvallant
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa
Sep 23, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for your 5-star review! We're sp happy to hear that our team provided you with excellent service! See you next time! -Herb Chambers Toyota of Boston

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