Herb Chambers Toyota of Boston - Service Center

I want To give zero star because I done service and they never check my tire pressure never put the windshield washer the never done the multi point inspection less on the invoice it was saying no inspectio never check my tire pressure never put the windshield washer the never done the multi point inspection less on the invoice it was saying no inspection needed it was very very very bad experience this time More

The customers services are wonderful. I am recommended this place to anyone who looking for good services I am recommended this place to anyone who looking for good services More

It was great there and great service I’m going there next time when I need it time when I need it More

Outgoing personality. Knows her stuff, super asset to the staff. Best survivor assist on the planet. staff. Best survivor assist on the planet. More

When I come to the Toyata Service Center, Ms Teresa and Mr Mynor put my worries at rest. They take care of my Sequoia and Ms Teresa always let's me know when service is due. I am a very happy long time cus Mr Mynor put my worries at rest. They take care of my Sequoia and Ms Teresa always let's me know when service is due. I am a very happy long time customer! Excellent customer service! Thank you, Addison More

I was happy with the service I received from the time I dropped my vehicle off. There was a small problem that I had besides the oil change and asked the mechanic to look into for me and he did in a very dropped my vehicle off. There was a small problem that I had besides the oil change and asked the mechanic to look into for me and he did in a very efficient manner. More

Pleasant service as always, work done in time and at agreed price even on short notice agreed price even on short notice More

Intelligent, always helpful, cooperative, cooperative, excel in teamwork, efficient, friendly, staff treats people with respect and people treat staff with respect excel in teamwork, efficient, friendly, staff treats people with respect and people treat staff with respect More

TL;DR: If you're looking for genuine Toyota service in Boston-proper - I'd go elsewhere. Spend the extra 20 mins heading out to Norwood, Watertown or Dorchester. Initially, I had a decent experience br Boston-proper - I'd go elsewhere. Spend the extra 20 mins heading out to Norwood, Watertown or Dorchester. Initially, I had a decent experience bringing my new 2020 Tacoma to Herb Chambers for service. Nothing memorable, but I guess that's all you can hope for these days. But over the last several months, I've had two really disappointing experiences. First was receiving the truck back with a loose oil fill cap that eventually fell off unexpectedly on the highway. Luckily, I caught it quick and hopefully no contaminants fell into the engine block. Second was receiving the truck back from service with my dash camera unplugged. This one is real puzzling to me.. Not sure if this was because the greeter was having trouble driving a manual transmission and didn't want me to see. OR they didn't want me to hear the chatter in the service bay. Either way, without informing me beforehand, this seems pretty unethical. If they're doing this on a regular basis, at least plug it back in.. lol! Dan, who heads up the service department, seems like a decent guy in person, has handled both of these situations very poorly. Bad communication and has offered nothing of substance in return. It's been like pulling teeth to get my pre-paid service refunded. Howie, the general manager, has been helpful, though. My real problem here - you buy a Toyota based on a brands reputation for reliability, but nothing about the actual service nor customer service seems to be in line with the brand. More

I had a last minute repair on a Saturday afternoon. Sean Cho the service advisor at Toyota of Boston said it would be no problem. They’d take care of it right away. Sean handled the issue skillfully and mad Cho the service advisor at Toyota of Boston said it would be no problem. They’d take care of it right away. Sean handled the issue skillfully and made sure the service was done that day. Amazing customer service by Sean and Toyota of Boston! More