Herb Chambers Toyota of Boston - Service Center

TL;DR: If you're looking for genuine Toyota service in Boston-proper - I'd go elsewhere. Spend the extra 20 mins heading out to Norwood, Watertown or Dorchester. Initially, I had a decent experience br Boston-proper - I'd go elsewhere. Spend the extra 20 mins heading out to Norwood, Watertown or Dorchester. Initially, I had a decent experience bringing my new 2020 Tacoma to Herb Chambers for service. Nothing memorable, but I guess that's all you can hope for these days. But over the last several months, I've had two really disappointing experiences. First was receiving the truck back with a loose oil fill cap that eventually fell off unexpectedly on the highway. Luckily, I caught it quick and hopefully no contaminants fell into the engine block. Second was receiving the truck back from service with my dash camera unplugged. This one is real puzzling to me.. Not sure if this was because the greeter was having trouble driving a manual transmission and didn't want me to see. OR they didn't want me to hear the chatter in the service bay. Either way, without informing me beforehand, this seems pretty unethical. If they're doing this on a regular basis, at least plug it back in.. lol! Dan, who heads up the service department, seems like a decent guy in person, has handled both of these situations very poorly. Bad communication and has offered nothing of substance in return. It's been like pulling teeth to get my pre-paid service refunded. Howie, the general manager, has been helpful, though. My real problem here - you buy a Toyota based on a brands reputation for reliability, but nothing about the actual service nor customer service seems to be in line with the brand. More

Intelligent, always helpful, cooperative, cooperative, excel in teamwork, efficient, friendly, staff treats people with respect and people treat staff with respect excel in teamwork, efficient, friendly, staff treats people with respect and people treat staff with respect More

I had a last minute repair on a Saturday afternoon. Sean Cho the service advisor at Toyota of Boston said it would be no problem. They’d take care of it right away. Sean handled the issue skillfully and mad Cho the service advisor at Toyota of Boston said it would be no problem. They’d take care of it right away. Sean handled the issue skillfully and made sure the service was done that day. Amazing customer service by Sean and Toyota of Boston! More

i was very upset with my visit today. i called them regarding problem and already knew what it was and they changed me to tell me the same thing regarding problem and already knew what it was and they changed me to tell me the same thing More

I thought that they were the best dealer when I bought my car there 17 years ago. And today, I was very impressed with their service. They quickly diagnosed a rather subtle problem and solved the problem in car there 17 years ago. And today, I was very impressed with their service. They quickly diagnosed a rather subtle problem and solved the problem in a reasonable time. The service representative, the cashier, and (especially) the service manager were polite and helpful. The service manager went out of his way to make sure that I understood your problem and gave me practical advice on hope to prevent it ( rats eating the electric cables.) More

Very pleasant experience at this service center. The staff was very nice and informative and the service was very efficient. I will definitely be coming back for my next service! staff was very nice and informative and the service was very efficient. I will definitely be coming back for my next service! More

Wonderful service and very knowledgeable staff. Prices are reasonable and fair. Highly recommend this dealer for service. are reasonable and fair. Highly recommend this dealer for service. More

Quick and easy service department. Friendly and efficient. Even called to let me know my inspection was up this month. efficient. Even called to let me know my inspection was up this month. More

Very consistent. Everyone is polite and not pushy on extras. The car always runs fine when we leave. extras. The car always runs fine when we leave. More

They are overall ok.Schedulers just need to be educated They are overall ok. Schedulers just need to be educated regarding the timing for scheduling times for particular work! I had to go there 3x for the They are overall ok. Schedulers just need to be educated regarding the timing for scheduling times for particular work! I had to go there 3x for the same work because they did not inform me that my scheduled time did not allow for the hours that they need to fix my car! And I drove from Newton - quite a distance because I liked them! Otherwise, they would be my dealership of choice! More