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Herb Chambers Toyota of Boston - Service Center

Boston, MA

4.2
481 Reviews
Call Service Center (617) 787-1700

481 Reviews of Herb Chambers Toyota of Boston - Service Center

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August 13, 2022

My CAR HAD BEEN REPAIRED, BUT THE WOMAN AT THE FRONT DESK MADE ME STAND THERE FOR 30 MINUTES. And the service was terrible. It makes me feel very uncomfortable. More

by Li
Recommend Dealer
No
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2022 -

Herb Chambers Toyota of Boston responded

Hi Li, We regret to hear about your experience and hope we can have the opportunity to resolve your concerns. Please reach out when you have time to devote to this discussion. I look forward to speaking with you. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

August 05, 2022

Service department was dismissive of problem presented with new RAV4 hybrid and not helpful; issue unresolved so taking vehicle to another dealer. More

by Kenmedford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for sharing this feedback. I will be sure to share this with our team, as we are always working to improve the service we provide. I'm sorry we weren’t able to address your concerns and encourage you to contact me directly, so we may give this another try. Please reach out at your convenience. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

July 27, 2022

Good not have been more cooperative, friendly, and professional. He is an excellent Representative for the service department. More

by Stbjazz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2022 -

Herb Chambers Toyota of Boston responded

We appreciate you leaving us this great five-star review! It means a lot to us that you had such a great experience at Herb Chambers Toyota of Boston! Thank you for coming to our service center!

July 26, 2022

Great place to service your car and know you are keeping the maximum value of the car. It is well taken here. Service folks are friendly & great. More

by Elenafernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for trusting the Herb Chambers Toyota of Boston team with the care of your vehicle! We're grateful for your support and look forward to your next visit!

June 28, 2022

They’have been very trustworthy over the years. They keep me aware of anything that may develop More

by waynealucas23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2022 -

Herb Chambers Toyota of Boston responded

This review means more to us than you know! Thank you for coming to Herb Chambers Toyota of Boston for so many years!

June 27, 2022

As usual Sean was great. Come to this Dealership for about 30 Years. Thank you More

by Ingridhz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2022 -

Herb Chambers Toyota of Boston responded

Wow, Ingrid! We're so happy to have you as a loyal Herb Chambers Toyota of Boston customer for so many years! Thank you for coming to see Sean and the team!

June 27, 2022

I brought my first car here on 2005. Then bought another car on 2020. Everything was done in this dealership. This is the one you can trust. More

by Libin Liu.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2022 -

Herb Chambers Toyota of Boston responded

We're happy that you remembered us after all these years, Libin! Thank you for trusting Herb Chambers Toyota of Boston!

June 04, 2022

The best place to service your Toyota car. Also to buy your car/suv Thanks More

by Joshuapeled
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for being a Herb Chambers Toyota of Boston customer! We're grateful for your support and look forward to your next visit!

May 31, 2022

Service is good and reliable as well as dependable and accurate and caring and trustworthy. More

by Joekellyboston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2022 -

Joekellyboston responded

Use my message above. Service was terrific.

May 31, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for such a glowing review! We're happy we could help you out, and we hope to see you here at Herb Chambers Toyota of Boston again!

May 31, 2022 -

Joekellyboston responded

You are welcome.

May 28, 2022

You can make a reservation but will still have to wait 4 hours. Team is handling the line very poorly and untrustworthy. More

by Li
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Camara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share this feedback with us. We apologize for the long wait and hope we can provide you with a more efficient experience in the future. If you would like to discuss your experience in detail, please feel free to contact me directly. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

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