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Herb Chambers Toyota of Boston - Service Center

Boston, MA

4.2
481 Reviews

481 Reviews of Herb Chambers Toyota of Boston - Service Center

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November 26, 2022

Sean was very courteous. He listened to me and understood what needs to be done. He also followed up and informed me as the maintenance service progressed. More

by oinanoglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Herb Chambers Toyota of Boston responded

We appreciate you leaving Sean and Herb Chambers Toyota of Boston this awesome review! We look forward to seeing you at your next service visit! Thank you!

November 19, 2022

Seemed like no one was working last Saturday. No one available to check in my truck and after I paid, I had to look around and go find a mechanic to get me my truck. Also, they said they coul More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tereza Guzman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
Nov 30, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share this feedback. I'm sorry to hear we didn't leave you with a better impression and encourage you to reach out directly if you'd like to discuss these concerns in greater detail. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

November 14, 2022

Service at Herb Chambers Toyota in Allston Massachusetts 03134 was timely efficient friendly and reasonable More

by Contessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for your amazing review! We look forward to seeing you next time at Herb Chambers Toyota of Boston!

November 05, 2022

I have been a client of this firm for over 20 years and have been always satisfied with their excellent service They are attentive and caring. More

by Plahav
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Emil Eyubov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for trusting Herb Chambers Toyota of Boston with your loyal business! We're grateful for all of your support over the past 20 years and look forward to serving you for many more. Take care!

November 01, 2022

Although there was only one service advisor, things moved along relatively quickly. The check list showed that the car passed its annual physical exam. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for sharing your experience, Lynn! We appreciate you visiting us here at Herb Chambers Toyota of Boston and hope to see you again next time!

September 25, 2022

Easy to make an appointment and appointment took about 1 hour. In the past I was offered a coupon for a free carwash. Not today More

by paulm_od
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2022

I called ahead to let the dealer know I would have to be late for my service appointment. They informed me I could not keep my appointment because a simple oil change takes an entire hour and a half — and t More

by E
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for the feedback. On behalf of our team, I apologize that we were unable to accommodate a change to your appointment and encourage you to reach out directly if you'd like to discuss the situation in greater detail. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

September 15, 2022

I had my 90000 service done today. The service person up sold me a cooling system flush and a brake system flush. She tried to upsell me spark plug replacement. According to Toyota’s s More

by rmacelhiney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

rmacelhiney responded

I meant to say that they try to up sell you what you don’t need.

Sep 19, 2022 -

Herb Chambers Toyota of Boston responded

I would like to learn more about your experience in regard to your visit with our service department. I appreciate you reaching out to share your feedback and welcome the opportunity to discuss this further. If you would, please contact me directly. Thank you and I look forward to hearing from you. - Howie Reske - General Manager - hreske@herbchambers.com

September 14, 2022

I went to Herb Chambers of Boston on Brighton Ave for the first time today for service and was extremely impressed. More

by max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Herb Chambers Toyota of Boston responded

We're so happy you were impressed by the team at Herb Chambers Toyota of Boston! We hope that you visit us again for all your automotive needs in the future! Thank you, Max!

September 08, 2022

The Toyota service representative, Teresa Guzman was knowledgeable, friendly, and helpful. Great and pleasant experience overall. Teresa is always nice to communicate with and goes above and beyond wha More

by 2014ethlyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

2014ethlyn responded

The Toyota Service Representative, Teresa Guzman was helpful, knowledgeable, friendly, patient, and informative. She went above and beyond what was required in getting everything done. Grateful for all the support and positive results with my car. Thank you.

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