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Herb Chambers Toyota of Boston - Service Center

Boston, MA

4.2
488 Reviews

488 Reviews of Herb Chambers Toyota of Boston - Service Center

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March 15, 2023

Dropped off my car earlier than my scheduled appointment they were very accommodating and took me right away. More

by tgallag459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for sharing your experience! We appreciate you trusting the Herb Chambers Toyota of Boston team with your vehicle and hope we have the opportunity to serve you again in the future!

March 11, 2023

Very good experience. Everyone I dealt with is commutative and friendly. We also bought our car here initially. More

by Gtuli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for rating Herb Chambers Toyota of Boston five stars! We look forward to seeing you at your next appointment!

March 06, 2023

I was fitted into their schedule promptly and punctually. The service people went out of their way to be helpful and pleasant, and the work was done promptly and successfully. I I I and my automobile receive More

by elizabethhopecushing
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Herb Chambers Toyota of Boston responded

We're so happy our team could see you at our service center, Elizabeth! Thank you for trusting Herb Chambers Toyota of Boston with your vehicle! We'll see you next time!

February 17, 2023

I purchased my rav4 at Herb Chambers Boston in 2019 and have had service there since. Have had only good experience there. More

by joepatt3061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Herb Chambers Toyota of Boston responded

It means so much to hear that our team has earned your business all these years! We value you as a customer and look forward to seeing you at your next service visit! Thank you! - Herb Chambers Toyota of Boston

February 11, 2023

Excellent service . . Good attention to detail .Very willing to listen to my concerns , and followed up answering questions , explaining and showing design features and More

by Winepboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Herb Chambers Toyota of Boston responded

We're pleased that we could help with your Toyota Sienna! Thank you for trusting us to provide five-star care to your vehicle! We look forward to seeing you again! - Herb Chambers Toyota of Boston

January 31, 2023

Horrible service - they took 4 hours for a 20 min job. The person at the desk kept misleading us about how much time it would take. Save yourself a headache and go somewhere else. More

by Dealerrater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know her name
Feb 03, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share this review. We sincerely apologize for the long wait during your visit, as well as the lack of an accurate time estimate, and hope you'll consider giving us the chance to provide you with a better experience in the future. Please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

January 30, 2023

Accommodating and Friendly. Wouldn’t go anywhere else for car check and inspection. Been going here since 1990. More

by rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for your loyal business, Rose! We're truly grateful for all of your support over the years and look forward to serving you for many more. Take care and thanks again, from all of us here at Herb Chambers Toyota of Boston!

January 29, 2023

Service department is exceptional. Knowledgeable, friendly and professional service staff. Won’t service my car anywhere else. More

by Paulsz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for your excellent review, Paul! We look forward to seeing you next time at Herb Chambers Toyota of Boston!

January 27, 2023

The dealer provide prompt excellent service and the personnel are very helpful an address your questions More

by G.pierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for the fantastic feedback! We appreciate your business and look forward to your next visit here at Herb Chambers Toyota of Boston!

January 24, 2023

Don’t go back to this dealer, they are bad for customer service , they don’t care about your time More

by Wgemechu69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for reaching out. I'm disappointed to see this review and would like the opportunity to get some additional details about your experience. When you have a moment, would you please contact me directly? Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

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