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Herb Chambers Toyota of Boston - Service Center

Boston, MA

4.3
473 Reviews

473 Reviews of Herb Chambers Toyota of Boston - Service Center

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January 31, 2023

Horrible service - they took 4 hours for a 20 min job. The person at the desk kept misleading us about how much time it would take. Save yourself a headache and go somewhere else. More

by Dealerrater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know her name
Feb 03, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share this review. We sincerely apologize for the long wait during your visit, as well as the lack of an accurate time estimate, and hope you'll consider giving us the chance to provide you with a better experience in the future. Please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

January 30, 2023

Accommodating and Friendly. Wouldn’t go anywhere else for car check and inspection. Been going here since 1990. More

by rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for your loyal business, Rose! We're truly grateful for all of your support over the years and look forward to serving you for many more. Take care and thanks again, from all of us here at Herb Chambers Toyota of Boston!

January 29, 2023

Service department is exceptional. Knowledgeable, friendly and professional service staff. Won’t service my car anywhere else. More

by Paulsz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for your excellent review, Paul! We look forward to seeing you next time at Herb Chambers Toyota of Boston!

January 27, 2023

The dealer provide prompt excellent service and the personnel are very helpful an address your questions More

by G.pierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for the fantastic feedback! We appreciate your business and look forward to your next visit here at Herb Chambers Toyota of Boston!

January 24, 2023

Don’t go back to this dealer, they are bad for customer service , they don’t care about your time More

by Wgemechu69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for reaching out. I'm disappointed to see this review and would like the opportunity to get some additional details about your experience. When you have a moment, would you please contact me directly? Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

January 19, 2023

Was knowledgeable. Told the issue to the point. Concerned of the vehicle's problem and options available. More

by moiway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to leave us a review! We appreciate the feedback and hope you won't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Toyota of Boston Team

January 19, 2023

My service advisor listened to what was going on with our car so we had the proper service performed. Plus all the promises about how long the service would take were kept. All done with courtesy and cheer. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for sharing your experience, John! We appreciate you visiting us here at Herb Chambers Toyota of Boston and hope we can be of service again in the future!

January 13, 2023

The service here is always impeccable. Everyone is courteous and knowledgeable. They are very helpful. I highly recommend this dealership! More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shigliam T
Jan 17, 2023 -

Herb Chambers Toyota of Boston responded

We're so glad to read your review and know that we've earned your business and recommendation, Val! We look forward to making your next visit worthy of a five-star rating! Thank you so much! - Herb Chambers Toyota of Boston

January 12, 2023

I always get what I need and the staff is courteous, friendly and prompt. Very satisfied. More

by brad_hendershot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for the kind comments about our Herb Chambers Toyota of Boston team! It's our privilege to serve you and we look forward to your next visit!

December 31, 2022

From check-in to exit, everything was smooth and efficient. Quick turn around for service work also! More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2022 -

TK responded

From check-in to exit, everything was smooth and efficient. xx, Tereza, Cashier and valet. Quick turn around for service work also! Very happy with my visit.

Jan 04, 2023 -

Herb Chambers Toyota of Boston responded

Thanks for visiting Herb Chambers Toyota of Boston! We appreciate the feedback and hope we can be of service again in the future!

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