Herb Chambers Toyota of Boston - Service Center

Worst service advisor to work with in all of Boston. Toyota should be ashamed. Will not give you price for a repair over the phone let alone let you know if your car is still under basic warranty. Toyota should be ashamed. Will not give you price for a repair over the phone let alone let you know if your car is still under basic warranty. More

We brought our RAV4 Hybrid in for service on a recalled part and for a solution to the mystery of why our fobs had both developed an inability to open their locked car. Everything went smoothly, and we als part and for a solution to the mystery of why our fobs had both developed an inability to open their locked car. Everything went smoothly, and we also ended up replacing some filters that we hadn’t been aware of. We appreciated the video that our assigned technician, Manuel, made, explaining what was needed and his recommendations before we agreed to the plan. Yann, our service advisor, was very helpful along the whole process. A very good experience! More

Thank you, Gary Francois and staff. As always, very pleased with the excellent customer service. I was notified via phone call and sent a video of progress of my vehicle while it was be As always, very pleased with the excellent customer service. I was notified via phone call and sent a video of progress of my vehicle while it was being worked on. Having worked in customer service for more than four decades. I'm familiar with the challenges. I was treated professionally and courteously by everyone. The staff always goes the extra mile. Too often, superior service goes unrecognized and unrewarded. While some folks are quick to complain, few happy customers take the time to compliment. Kudos to all the staff-Sincerely, Carole Uminski More

Excellent customer service. I was informed of progress as it was being done. Fast, and efficient. I was informed of progress as it was being done. Fast, and efficient. More

I brought my vehicle in for service and all my issue was not taken care of not taken care of More

Drove in for an inspection sticker. Sean wrote up my service order as soon as I walked up to the desk. My car was done within 20 minutes. Made my day. Sean wrote up my service order as soon as I walked up to the desk. My car was done within 20 minutes. Made my day. More

Excellent service. We were drive in customers-no appointment. They identified the cause of and replaced a flat tire in less than 3 hours. The video showing the damag We were drive in customers-no appointment. They identified the cause of and replaced a flat tire in less than 3 hours. The video showing the damage was a great touch. More

Very happy with the service I received Scheduling the appointment was quick communication was clear appointment was quick communication was clear More

I was given the wrong price over the phone when they were repairing my car. They adjusted the invoice but still a horrible business practice to not honor the price I was told. When the service people call yo repairing my car. They adjusted the invoice but still a horrible business practice to not honor the price I was told. When the service people call you to tell you the price, you should have them email / text it to you. Always get things in writing from these crooks. More