Herb Chambers Toyota of Boston

The salesperson, Tony Liang, was willing to do the little extras that made the experience easier and less stressful. There was a little "bait and switch" game on a free remote starter that had been part o extras that made the experience easier and less stressful. There was a little "bait and switch" game on a free remote starter that had been part of the advert that got me into the dealership but when I pushed back (gently) the Manager "remembered" that this was part of the advertising deal and went ahead and got it installed. It forced me to return the car four days after delivery which was unnecessary as it should have been taken care of during the car prep. This was not the fault of the sales person as I was bargaining hard with his manager and he tried to capture back part of the "lost" profit but trying to avoid throwing in the free accessory. All part of the "game" I guess...and yes I would go back and deal again with this dealership More

Eric made sure I was comfortable with my decision every step of the process. He clearly explained all of my options and answered all of my questions. When I told him that the price I would have to pay had step of the process. He clearly explained all of my options and answered all of my questions. When I told him that the price I would have to pay had an affect on my decision he took that seriously. He didn't try to sell me the most expensive vehicle and also gave me time to call my husband and discuss the options with me as well as showing me a comparison of the two cars I was looking at online to help me make my decision based on what I was looking for. He did an excellent job and nothing less!! More

Siu Man Liang (Tony) is great sales person. He explained every single features inside and outside of the car to me when I picked up my car. Let me know where is the service department. I do a lot of high wa every single features inside and outside of the car to me when I picked up my car. Let me know where is the service department. I do a lot of high way driving and will be back to the dealership soon. I will definitely refer all of my friend and family to him. He help me a lot for aquiring my new car, letting me know what option should I purchase. I finally purchased a brand new Pruis in blue with lojack and simoniz on it which give me protection for my brand new car for long long time. Siu Man Liang even help my set up auto pay, so that I don;t have to mail the check month to month. Thank you Siu Man. Hope you doing well in your business. I will keep in touch with you. More

My wife and I already knew which make and model we wanted to buy, and had a clear idea of the equipment we wanted to have installed on our new RAV4. For us it was primarily about looking for the best deal w to buy, and had a clear idea of the equipment we wanted to have installed on our new RAV4. For us it was primarily about looking for the best deal we could possibly find. We tried a number of dealerships in the area and finally ended up at Herb Chambers Toyota. Mr Siu Man Liang was instrumental in securing the lowest possible price on our behalf. His main concern was by far total customer satisfaction, both with the vehicle and with the sales experience, as opposed to a number of salespeople whose primary goal is to maximize their profits. Some minor misunderstandings we had initially regarding financing vs. cash payments were solved to our advantage and complete satisfaction. After the sale was complete, Mr Liang procured the car we had agreed on in a very short time and has been following up with us ever since to make sure we are completely satisfied with our purchase. I would not hesitate in recommending wholeheartedly Mr Liang and Herb Chambers Toyota to anybody interested in buying a new car. More

This is the first time my husband and I visiting Herb Chambers Toyota Scion at Boston. We had visited several different dealers from Watertown to Boca etc. However, We decided to a brand new car right at Chambers Toyota Scion at Boston. We had visited several different dealers from Watertown to Boca etc. However, We decided to a brand new car right at the site. Tony-Siu Man liang was the sales person who worked with us through out the whole process. He was very patient, polite and customer oriented. He explained to both of us how to use the special features on the vehicle. He tried every efforts to make sure we a happy customer! And, indeed we are very pleased and impressed by his enthusiasm and professionalism. He knows his job very well!!!! I would go back to him if I ever need a car again! He is the best sales person we've ever met in car business! Thanks Tony! More

Even after the sale, Ryan was gracious, knowledgeable, interested and engaged. Extremely flexible. We've bought at least 5 cars from various Herb Chambers dealers (including 2 from BMW). Ryan exemplifies interested and engaged. Extremely flexible. We've bought at least 5 cars from various Herb Chambers dealers (including 2 from BMW). Ryan exemplifies the kind of experience we've come to expect from HC. More

The sales team and front desk were very friendly from the moment we walked in the door. Tony was nice. Nate and Patrick were also very good. The only problem was how many times Tony had to go back and forth moment we walked in the door. Tony was nice. Nate and Patrick were also very good. The only problem was how many times Tony had to go back and forth between me and his manager about the price of the car, we spent something like 5 hours in the dealership. It was far too consuming, but otherwise very pleasant and I'm satisfied with the end result. Tony did a good job. Also, there should be more/bigger signage for the parking lot across the street. More

Although Tony was nice and tried to be helpful, in the end I pulled out of the deal and went elsewhere because the finance manager wasn't at all helpful or easy to work with. My credit isn't great but I end I pulled out of the deal and went elsewhere because the finance manager wasn't at all helpful or easy to work with. My credit isn't great but I should be treated just the same as a customer with A+ credit. The dealership I ultimately went to financed me without a problem but I had to wait a while to get my car because Herb Chambers made me wait to get my down payment back from them even though the check had long since cleared the bank. More

I DO NOT RECOMMEND THIS DEALER TO ANYONE, AS I CAN CLEARLY STATE: ***THEY DON'T KEEP THEIR PROMISES***, IN OTHER WORDS THEY ARE A BUNCH OF LIARS. I WAS SENT AN E-MAIL BY THEIR INTERNET SPECIALIST WHIC CLEARLY STATE: ***THEY DON'T KEEP THEIR PROMISES***, IN OTHER WORDS THEY ARE A BUNCH OF LIARS. I WAS SENT AN E-MAIL BY THEIR INTERNET SPECIALIST WHICH INCLUDED A COUPON FOR A BEATING-THE-PRICE GUARANTEE. HOWEVER, WHEN I SHOWED UP THERE WITH THIS SAME COUPON AND A PRINTED OFFER FROM ANOTHER DEALER, THEY JUST SAID THEY ARE NOT ONLY NOT WILLING TO BEAT, BUT EVEN TO MATCH IT. WHEN I ASKED THEM WHY, AND SHOWED THEM THEIR OWN USELESS COUPON (AND I KNOW HOW TO READ THE FINE PRINT, WHICH DIDN'T HAVE ANY RESTRICTIONS), THEY JUST SAID "WE CAN'T". WELL, TOO BAD FOR THEM LOSERS, 2,5 HRS LATER ME AND 2 OF MY FRIENDS ENDED UP BUYING 3 BRAND NEW VEHICLES AT THE DEALERSHIP I ORIGINALLY BROUGHT THE QUOTE FROM. (IT WAS PRIME TOYOTA OF BOSTON, SO IF INTERESTED YOU CAN CHECK OUT MY REVIEW OF THEM ON THEIR PAGE LATER ON). More

Sui is a very good salesperson.He was very attentive to my qustions and addressed my concerns in regards to the purchase of my 2007 Honda Accord.He even came in on his scheduled day off to accelerate the c my qustions and addressed my concerns in regards to the purchase of my 2007 Honda Accord.He even came in on his scheduled day off to accelerate the completion of my vehicle being ready.Though his tenure at Herb Chambers Toyota is relatively new, his interpersonal skills and concern for the customer puts him in the same category as a seasoned sales and leasing consultant and with that I will make it a point to recommend my friends and collegues that when they want to purchase a new or used vehicle I will send them to Mr.Liang.The management of Herb Chambers Toyota made a very wise choice when they brought Siu Man Liang on board to be a member of the Herb Chambers family. More