Herb Chambers Toyota of Boston

Steven Lee was great to work with - the opposite of the stereotypical pushy car salesman. I did a lot of research when deciding which car to buy and which dealership to buy it from. My husband and I had or stereotypical pushy car salesman. I did a lot of research when deciding which car to buy and which dealership to buy it from. My husband and I had originally worked with another Toyota dealership in the area, and when I returned without him to complete the deal, they saw an opportunity to take advantage of me - lying to me about trim lines and options and raising their original offer by thousands of dollars (only to drop it back down after speaking to my husband). I turned to Steven Lee at Herb Chambers instead, and he treated me with respect throughout the entire process. He is honest and very easy to work with. I would highly recommend him! More

This was my first time buying a car and I must have been every salesman's worse nightmare. I needed to test drive multiple cars, was on a tight budget, and I had a million questions. At Herb Chambers Toyota every salesman's worse nightmare. I needed to test drive multiple cars, was on a tight budget, and I had a million questions. At Herb Chambers Toyota in Allston, Silvio was eternally patient with me and willing to explain the pros and cons of every step along the way. Having visited multiple dealerships while shopping for a car, I can tell you that the amazing customer service and pressure free environment I found at Herb Chambers was a true rarity. If you're shopping for a new/used car, you owe it to yourself to give Silvio a call. More

Thanks to Steven Lee, I am driving across the country in a delightful new (to me) 2008 Sienna. First, thanks to his friendly but low pressure style, I felt free to get to know different cars, and find the a delightful new (to me) 2008 Sienna. First, thanks to his friendly but low pressure style, I felt free to get to know different cars, and find the one that was really right for me, without feeling coerced by the dealer's style. Then, there was one small problem with the car which Steven was diligent about having addressed with the repair department. His attentiveness to this detail got the problem fixed, so nothing stood between me and my dream car. Overall, he was friendly and pleasantly low key, while at the same time being informative, conscientious and patient. Excellent customer service!!! More

I came in for a part for a used toyota and I had a couple questions about the new Venza. Even though I wasn't buying a car, Steve took the time to show me around one and get me a brochure about it. I'm not l questions about the new Venza. Even though I wasn't buying a car, Steve took the time to show me around one and get me a brochure about it. I'm not looking to buy a new car right now, but when I do I will definately give Steve a call at herb chambers in Allston. More

In general, i am very impressive on this dealer and its sales guy Steven Lee. i am happy with the service. so, it is a good experience so far. sales guy Steven Lee. i am happy with the service. so, it is a good experience so far. More

The whole process was pleasant and smooth. Steven is a great sales person. He tested the vehicle with me and provided me useful information regarding the vehicle's condition. great sales person. He tested the vehicle with me and provided me useful information regarding the vehicle's condition. More

I found my experience at Herb Chambers extremely satisfactory. I worked with a Steven, who although he was recently hired, he showed knowledge of the different models. Ultimately, I did not need a s satisfactory. I worked with a Steven, who although he was recently hired, he showed knowledge of the different models. Ultimately, I did not need a second visit, or look beyond this dealership to buy a car. The follow-up with Steve and his manager have also been great, answering within a few hours of my e-mails. More

I was interested in purchasing a new Toyota Prius in June 2011 and coincidentally had received an email from Herb Chambers Toyota Scion of Boston. I had never visited this dealership before but was intereste 2011 and coincidentally had received an email from Herb Chambers Toyota Scion of Boston. I had never visited this dealership before but was interested in what they had to offer. On the day of my visit, I was introduced to Steven Lee, one of the sales associates. He was exceptionally courteous, enthusiatic, patiently answered all my questions, reviewed the features of the 2011 Prius, gave me a test drive and offered a trade in for my 2008 Prius. I returned the following day to trade in vehicle and purchase my new Prius. I then met with Will Ralph, the Finance Manager, to negotiate my financing. I was/am incredibly pleased with the service I received. In addition, Steven not only provided me outstanding service during these visits but also very attentively left me several voice mail mesasges updating me on the status as I was awaiting delivery of my vehicle. On the day I picked up my Prius, he again reviewed the features, answered any remaining questions I had and extended an invitation to contact him should any future needs arise. He also left me a follow up voice mail message to see how I was enjoying my Prius(which I am)and to call him if there were any concerns. I have rarely experienced such conscientiousness and outstanding customer service and commend Steven Lee and Herb Chambers Toyota Scion of Boston. Richard Ahern More

The salesman I worked with was Steven Lee. He was a pleasure to work with. Very patient, friendly and customer service oriented. He is one of the best salesman Herb Chambers Toyota Scion of Boston has! pleasure to work with. Very patient, friendly and customer service oriented. He is one of the best salesman Herb Chambers Toyota Scion of Boston has! More

We used the Costco Auto Buyers Program for the purchase of our car. We were treated just like any other customer despite the set price. The Costco rep for Herb Chambers is Patty Quick. She was fantastic. of our car. We were treated just like any other customer despite the set price. The Costco rep for Herb Chambers is Patty Quick. She was fantastic. The dealership staff is dressed very professional. Would highly recommend Mark DiPaulo as a salesperson. He has a passion of love for cars. More