Herb Chambers Toyota of Boston

Another Successful Experience We leased a new 2014 Camry Hybrid from Herb Chambers Toyota of Boston. We previously leased a 2011 Camry Hybrid from the same dealership and had a goo We leased a new 2014 Camry Hybrid from Herb Chambers Toyota of Boston. We previously leased a 2011 Camry Hybrid from the same dealership and had a good experience, which motivated us to return for our 2014 car. These folks do not respond to messages sent from their own website. I tried twice. Finally I picked up the phone and called. I ended up speaking with Patty Quick, who was really super. She was courteous and professional. We quickly agreed on a very fair price. Following this, Patty passed me to a manager, and that's when things started to fall apart. He is from the old school of fast-talking car salesmen. He got me so exasperated that I was ready to walk away. Fortunately, he passed me to Tony Liang, who saved the day. In addition to being a gentleman, what impressed me so much about Tony is how well he took care of us. To give an example: He knew I was concerned about how many miles were already on our new Camry, so he sent me a photo of the odometer. He took care of all the little details and answered all my questions. He was always a pleasure to deal with, and the way he spoke with me inspired confidence. And he came in on his day off when we picked up our car! I also want to praise Patrick in the Finance office, who explained all the numbers to me and answered all my questions. His friendly way of explaining the calculations helped me to feel confident about the transaction. Leasing a vehicle is a complicated business. I need to feel confident in the people I'm dealing with, and these folks gave me that confidence. More

Making car buying work Lead by my experiences with Giau the entire team treated the process with respect, and listened to what was needed. They delivered with professionali Lead by my experiences with Giau the entire team treated the process with respect, and listened to what was needed. They delivered with professionalism. I appreciated not taking up a lot of time, but always communicating fully. Thank you. More

Thank You This is the second car that I have purchased from this dealer and I was greatly satisfied with the service from the employees, especially Giau Luong. This is the second car that I have purchased from this dealer and I was greatly satisfied with the service from the employees, especially Giau Luong. He solved all my issues regarding my purchased cars. I am happy that I bought my car here. More

Excellent experience We came to this dealership to lease a new Rav4. We were immediately greeted by Howie who was very friendly and helpful. Justin then took us through al We came to this dealership to lease a new Rav4. We were immediately greeted by Howie who was very friendly and helpful. Justin then took us through all the features of the car, let us enjoy a long test drive, and then helped us seal the deal. We were never pressured to buy, they answered all our questions open and honestly, and treated us with respect. This was by far the best car buying experience we've had. Thanks Justin and Howie for all your help! More

Buying my Second Toyota Recently i had the opportunity to lease a Toyota Venza and the sales manager Miklos Kamondi was fabulous. He got everything that i needed and for the Recently i had the opportunity to lease a Toyota Venza and the sales manager Miklos Kamondi was fabulous. He got everything that i needed and for the price that i want. He also was very friendly and not pushy as some other dealership are. He let me very comfortable and explain detail. Since we had a outstanding experience with him we are leasing our second Toyota. Unfortunately Miklos was not available when I went to lease my second Toyota and I close with other sales manger but I only returned to Toyota because of our first purchase experience Miklos. Definitely if you go to Herb Chambers look for Miklos and you won't regret! More

Great job team Giau treated me like a family here, he and his team Patrick Allosso, Doug Courschesne work really hard to make it happen for me on my new car. Thank y Giau treated me like a family here, he and his team Patrick Allosso, Doug Courschesne work really hard to make it happen for me on my new car. Thank you very much. :) More

Best Customer Service I am a first time buyer but have gone with friends and family during their vehicle purchases to other places. Herb Chambers Toyota of Boston was by f I am a first time buyer but have gone with friends and family during their vehicle purchases to other places. Herb Chambers Toyota of Boston was by far the most professional and courteous of all my experiences. They could not have been more accommodating and helpful throughout the whole process. Everything was explained well and deals and packages were described but I did not feel pressured. Justin Boivin actually drove an hour each way to help finalize the registration for the vehicle so I could drive home in the car I purchased that day. The pricing was very fair and from what I saw, all used the vehicles they had were in very good to excellent condition. I would highly recommend their services to any one that asked. More

Treated like a customer should be! We purchased a new Prius and the entire process went very smoothly. We were treated with courtesy and respect and given a very fair price. I would h We purchased a new Prius and the entire process went very smoothly. We were treated with courtesy and respect and given a very fair price. I would highly recommend these individuals and this dealership to anyone looking to purchase a new car. More

Michael Pooch made the inevitably stressful experience considerably less stressful. He was definitely there to make us feel comfortable and to work with us. What a great experience. And Mark Cunningham ma considerably less stressful. He was definitely there to make us feel comfortable and to work with us. What a great experience. And Mark Cunningham made the lease signing experience easy to understand. I could not have asked for anything more. Thank you. More

A+ Amazing Experience Since I relied heavily on user reviews and ratings, I thought I would share with you some of the details regarding my experience working with Howie an Since I relied heavily on user reviews and ratings, I thought I would share with you some of the details regarding my experience working with Howie and Kathie at Herb Chambers Toyota of Boston.... First and foremost, they were always HONEST. During my car search, the Highlander was always my first choice car; I have confidence in the Toyota product and I just love the spaciousness, design, and drivability of it. But with a 60 mile/day commute in and out of Boston, I was concerned about the fuel efficiency and whether or not the Highlander would be practical for someone who will spend much time and many miles riding alone. Howie, the GM for this dealership, told me about his experiences driving the 2013 vs the 2014 Highlander models, and though he could have pushed me towards a fully loaded 2013 that he probably wanted off his lot, he told me that I would be better off with a lower level 2014 (because it really is that great). And he had no personal reason to push the 2014 because it had just come out and the model that I would have been interested in would require him do a search and a trade with another dealership. He was always up front about the mpg too. He could have tried to downplay the importance of the mpg but instead, we talked about the pros and cons relative to my lifestyle and needs. And if you can believe it, the mpg average that I am getting if even higher than what he said I might expect to get. (Its fuel efficiency is better than my CRV!) Second, both Howie and Kathie were extremely PATIENT with me. Due to my fuel efficiency concern, the inconvenient location of the dealership (for me personally- as it is not near where I live or work), budget, and other issues, I was a total pain to deal with it. I had a ton of questions. But no matter how many times I emailed them or called, they NEVER sounded frustrated, disappointed, or annoyed. They repeatedly said that it was fine to take the time I needed to make a decision I felt good about. Howie explained that it was his job, and not to worry because he was getting paid to help his customers. Meanwhile, Kathie always made herself available for me and even offered to deliver the new car to my home or workplace. Third, Howie presented an amazing price at the very the beginning. I explained to Howie during our first conversation that this would potentially be our 3rd car from Herb Chambers and that I was looking for a great deal. Howie was up front with the pricing (no games at all) the whole way through and made me an offer for the vehicle (including for my trade) that I could hardly refuse. Sure they made plenty of money from the sale, but I definitely walked away feeling happy and confident, knowing it was not only the best price I would find, but a great deal in general. Fourth, they demonstrated expertise in their profession and were knowledgeable of their products. Both Howie and Kathie were incredibly knowledgable about the car. Kathie was personable, friendly, and not at all pushy. She never made it seem as though the car sale was about her or that she was vested in me simply for her own personal gain. She was down to earth, quick to respond to email inquiries and phone calls, and hardworking. I enjoyed working with both Kathie and Howie every step of the way. If it were not for their honesty, patience, friendliness, fair pricing, and general expertise in the business, I don't know that I would have ended up owning a Highlander at all, or being this happy with my car or car buying experience in general. I highly recommend this dealership and these two individuals in particular. They were phenomenal. Meanwhile, they both said that the car would be amazing and they were right. The 2014 Highlander is out of this world A+ amazing too. More