Herb Chambers Toyota of Boston

My husband and I recently purchased a pre-owned 2010 Cx70 Volvo through the Costco auto buying program. When I first inquired about the program, I spoke at length with Jennifer Irving. She was knowledgeabl Volvo through the Costco auto buying program. When I first inquired about the program, I spoke at length with Jennifer Irving. She was knowledgeable, informative and a pleasure to speak with over the phone. My husband and I were very interested in the Volvo that we ultimately bought. She was able to locate our vehicle and Michael Pucciarelli was the one to bring it to the Herb Chambers at the Boston location for us to see. We came in this past Saturday and met with Michael. He was extremely professional, patient and kind. He took us on a lengthy test drive and made sure to give us each a chance to drive the vehicle. He gave us a brief history of Herb Chambers and the importance that Herb places on treating the customer well. When we came back to the dealership, we both knew that we wanted to purchase the vehicle. Michael made sure to have the car detailed and he even made sure to do a last minute safety check on the vehicle, even though an extensive check was already performed. We had our two daughters with us and he said that he wanted to ensure that the car was in tip top condition for them as well as for us. Michael spent a tremendous amount of time with us to make sure that we were in complete understanding of our transaction. He explained every single paper we signed and made sure to give us the opportunity to ask as many questions as we needed. We also dealt with Pat Allosso. He too was extremely knowledgeable and courteous. He even went out of his way to get our girls a few balloons. He was fast, efficient and a pleasure to work with all around. We will be more than happy to give our business to Herb Chambers of Boston again. We will certainly spread the word to our family and friends when they are in need of a new car. I really didn't think that car shopping could be such a pleasant experience!! Thanks again Michael, Jennifer and Pat. More

My overall experience with Herb Chambers of Boston was very good. Kathie Smith was very professional & friendly throughout the whole leasing process. She was very knowledgeable on how to set the blue too very good. Kathie Smith was very professional & friendly throughout the whole leasing process. She was very knowledgeable on how to set the blue tooth, the navigation system and the radio on my new Toyota Highlander (thank you, Kathie). I also want to thank the general manager Mr. Howie Reske for your professionalism. Thank you Henry E Davidson Jr. davidsonmanagement@verizon.net More

Dear Mr. Chambers, This is our third vehicle we bought Dear Mr. Chambers, This is our third vehicle we bought from Giau this year. All the results the same, very smooth transaction and easy. The dealer Dear Mr. Chambers, This is our third vehicle we bought from Giau this year. All the results the same, very smooth transaction and easy. The dealership always take times, explained options and details, completely pressure free. Before I came to the dealership today I almost purchase the vehicle from other local dealership yesterday. I called my brother who bought the Highlander from about three months ago. He suggested me to call Giau before I complete the deal which I left the other dealership and did what my brother told me. I told Giau what I need in the car, my financial situation and budget. He brought to me the Rav4 in the color that I like but at the end he suggested me to upgrade to XLE which give a lot more options for $800 different. So I accept the deal which make sense. 30 minutes later I completed the deal and on my way home with the brand new Rav4. Mr. Chambers, I want to take this opportunity to thank you for the excellent services from your Toyota dealership. And I know that I made the right decision that I came to your dealership. I will recommend your dealership, Giau, Ryan, Li and Howie to all my friends and family members. Thank you, Hung Do More

Working with Patrick and Chao was a great experience. I'll be recommending them to anyone I can. I'll certainly be back next time. I'll be recommending them to anyone I can. I'll certainly be back next time. More

Great Service And understanding of my physical disabilities. Mike was great to assist me and bringing my new car to install the needed disable equipment. Even the other people in the store were ve disabilities. Mike was great to assist me and bringing my new car to install the needed disable equipment. Even the other people in the store were very good. I don't remember all their names but Patrick Alloso for instance has been nice to help me out filling the form of disability provided by the Toyota - a great idea, I have to say! More

My sales consultant was Stanley Fevrier and he was very helpful and knowledgable about everything we wanted to know and things we didn't even know we wanted to know :) We originally wanted to buy and when helpful and knowledgable about everything we wanted to know and things we didn't even know we wanted to know :) We originally wanted to buy and when we couldn't come to an agreement about price we were comfortable with, he offered some other options and clearly discussed the pros and cons. During the closing and final paperwork, I spoke with Li Zhang who was so pleasant and organized. He explained everything that I was signing and really spent an ample amount of time on each piece of paperwork even though it was after 9pm closing time and I was the last person there. I felt like the staff as a whole, not only wanted to get me the best deal, but they cared about my personal situation and what we could really afford. It wasn't a game to see how much money they could get out of us. It was a real professional experience that showed that they truly care about you as a person and not just a customer. Also, if you don't already know it, the waiting game a lot of people experience is a trick.. the more you wait, the better your chances are of caving or settling for the price they want! The longest time I waited here was maybe 15-20 minutes!! Don't give it another thought..if you're shopping for a new Toyota, there is no other place to visit...go to Herb Chambers Toyota of Boston- you'll thank yourself when you're done and not aggravated or annoyed with the service you received or the useless waiting they put you through! More

I was referred to Jack Moran at Herb Chambers. I called ahead and he told me to come right down and he would see to it that I got a great deal. I was transferring out of a lease and wanted to down size fro ahead and he told me to come right down and he would see to it that I got a great deal. I was transferring out of a lease and wanted to down size from my current vechicle. Jack is the manager of the store so he asked salesman Chao Ma to show me around. Chao was very friendly and professional and took the time to answer any questions that I had. Jack kept checking in to make sure I was happy all around. I ended up buying a new Camry which I'm am thrilled with. I have been to many car dealerships over the years and this is by far the best experience I have ever had. I will refer any friends and family and I plan on do business myself with this dealership in the future. Sincerely, Lisa Manganaro More

The transaction was surprisingly straightforward. I arrived well-prepared with dealer cost, other buyers' prices paid, etc. and was pleasantly surprised that I was able to strike a fair deal without th arrived well-prepared with dealer cost, other buyers' prices paid, etc. and was pleasantly surprised that I was able to strike a fair deal without the customer antics associated with car-buying. The salesman, business manager, and general manager were respectful of my time, were not the least bit pushy, and seemed authentically interested in providing me with an excellent customer experience - which they indeed accomplished. I recommend Herb Chambers Toyota for a good, direct, customer-centric experience. More

This was the best experience buying a new car. Everyone was tuned into MY needs and wants and not their own. The experience was actually enjoyable. Hadir and Will made sure to followup and assure my need was tuned into MY needs and wants and not their own. The experience was actually enjoyable. Hadir and Will made sure to followup and assure my needs were met. Howie did an EXCELLENT job overseeing the ENTIRE process to be sure everything was smooth and complete. I you need a new car GO SEE HOWIE, HADIR AND WILL!!!!! More

The staff was very helpful and my experience overall was very positive. Ahmed Azim was the sales person that I worked with and Pat Allosso assisted me with financing. Both were very easy to work with and very positive. Ahmed Azim was the sales person that I worked with and Pat Allosso assisted me with financing. Both were very easy to work with and gave me a great deal on my trade in and on the vehicle I purchased. I highly recommend this dealership and working with these two. More