
Herb Chambers Toyota of Boston
Boston, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,099 reviews
Giau Luong was absolutely instrumental in helping us throughout our first new car purchase. Giau showed the deep knowledge of the whole process and treated us with respect and patience. He is a great throughout our first new car purchase. Giau showed the deep knowledge of the whole process and treated us with respect and patience. He is a great representative of the Herb Chambers Family. I am looking forward to return to Herb Chambers' for my next car purchase, thanks to Giau Luong. Thank you, Giau! - Svetlana and Nisan Maklin Newton, MA More
I highly recommend this dealership and look forward to doing business with them again. I had a fantastic experience recently at Herb Chambers, Brighton Avenue, Boston, MA. Clyde Chormovas and Howie Res doing business with them again. I had a fantastic experience recently at Herb Chambers, Brighton Avenue, Boston, MA. Clyde Chormovas and Howie Reske were respectful, knowledgeable, and helpful and they were not pushy like some sales people I know. I traded my 2009 RAV4 for a 2013 RAV4 and drove it home the same day!! Just beautiful!!! Thank you both for a smooth experience! More
Two separate issues with Toyota Service at Herb Chambers in Boston have caused me four trips. The first trip, we had some play in the wheel when braking at highway speed, we went in and had the rotors servi in Boston have caused me four trips. The first trip, we had some play in the wheel when braking at highway speed, we went in and had the rotors serviced, but the issue continued. So we had our rotors replaced. Not a big deal, it's an expensive job so we brushed it off (no discount for our second visit). The next visit is what really bugs me, we had two lights out in our center console dash. When we could finally see the dash at night and paying $140!!! (Yes, $140 for a couple light bulbs) only one light was fixed. How many Herb Chambers employees does it take to change a light bulb? Apparently more than one. More
We keep going back to Kathie and Howie with our car needs. Our family members have also purchased cars from Howie going back 10 - 15 years. We depend and trust Kathie and Howie to give us the honest needs. Our family members have also purchased cars from Howie going back 10 - 15 years. We depend and trust Kathie and Howie to give us the honest truth about the vehicles we are looking for and always advises us with what he thinks would be in our best interest. Their expertise is greatly appreciated and welcomed. We will not go anywhere else to buy or lease a car in the future. Wherever Howie and Katie go, we will follow. Claire and Jason Leary More
Howie, Cathy and Patrick were patient and honest. They helped me find the perfect fit for my needs and budget. I wouldn't buy a car from anyone else. helped me find the perfect fit for my needs and budget. I wouldn't buy a car from anyone else. More
By the time my wife and I had decided somewhat last-minute to lease a car at this year's end instead of some time next year, I'd already done a fair amount of research and test driving, so I was r last-minute to lease a car at this year's end instead of some time next year, I'd already done a fair amount of research and test driving, so I was ready to talk numbers. I had already narrowed my finalists down to two totally different cars and thus two dealerships, and I was more or less ready to make a decision when the time came. At first, I was mainly just concerned with the best deal, as I had already decided I liked both dealerships (not sure I could have ever said that in the past). Being that my wife and I had upped our timetable dramatically, I wanted to keep the down payment fairly low, as well as the monthly, so that dictated a lease in our case. While the other salesman brand’s dealership was super-quick to respond and gave me all the information I needed to decide on that particular car fairly early in my work day, with minimal contact by email and phone (I almost just went for it, it was such a good deal for a car I like a lot), I waited to see what Justin Boivin pull off on the advertised Prius c2 lease by the end of the day (preferring the Prius c3, but <$200 payments beat touchscreen and navigation right now). Though Justin was tied up while the other dealership was close to closing a deal with me, he was able in the afternoon to work out a very similar deal financially, and he worked with me lot by email and even text and quick phone calls to help me get stuff pushed through during my work day. I can't really say Justin and Toyota were *better* than the other dealer. My experience with them has been excellent so far, and they sell cars I like, so it’s likely I won’t be a Toyota-only driver going forward. Meantime, I certainly don’t have buyer’s (leaser’s) remorse over the Prius c. Despite my not getting to the dealership until just about 8:30 after work, he stayed late to finish up all the paperwork and get us to the business manager to finish signing the contracts (who was himself pretty easy to deal with, despite having to pitch us a surprising array of expensive added options, which he did as quickly, clearly, and smoothly as he could, and without any pressure whatsoever). We never felt rushed, and even managed to eat a little bit of a hastily-gathered dinner at his desk while we finished up the work. I had to come back the next day for the car because, being in Allston and all, they didn't have the car we had chosen (blue streak exterior) on site, and the other site was long closed, but Justin was on top of things even after the transaction. I got plenty of back-and-forth contact with him on insurance throughout the day, as we coaxed USAA into issuing an RMV-1 form so that I could drive the car off the lot that evening. Before I drove it away, we spent some time going over the car, even though, again, it was fairly late after I got off work. As I had since the first test drive, I felt like I was talking to a real human, not a desperate sales robot. Like, it's almost a liability to be this relaxed and conversational, because at some point you have to stop chatting and go pick up your wife from work, but this is a far better problem to have than, say, a salesman trying to sell you the car that he is trying to sell and not listening to you and helping to pave the way for you to buy the car you want to buy. I don't know how many other salespeople would do something like this, either, but, despite the sale being over and car being driven off the lot, he still helped to make sure our parking permit was scraped off the old Camry's window so we could return it to the city, and he even saw a book I'd accidentally left in back and brought it in to the dealership so I could pick it up on my next day off. I'm not sure whether we'll buy the Prius c at the end of the lease, or buy or lease something else, but we will definitely check in on Justin (wherever he is, if we can find him still), and see what we can get into that we might want. I'm not in love with pretty much the rest of Toyota’s (or Scion’s) current fleet, but things change and it's worth keeping an open mind for a good buyer's experience and a good ownership experience. More
Haider Amin is a top notch salesman, he is truly an asset to the Herb Chambers Toyota of Boston. He went above and beyond the initial sale of my new Tacoma. I had an issue with my plates and registration he to the Herb Chambers Toyota of Boston. He went above and beyond the initial sale of my new Tacoma. I had an issue with my plates and registration he was very proactive in getting the issue resolved. Even calling me on his day off to keep me updated. He truly what a salesman should be. A++ More
I purchased a new Toyota through MICHAEL PUCCIARELLI who is a fabulous salesperson focused on customer satisfaction. When the car I saw on the Internet and expected to purchase that day was unavailable, Mi is a fabulous salesperson focused on customer satisfaction. When the car I saw on the Internet and expected to purchase that day was unavailable, Michael patiently helped me find a different car that actually turned out to be a better value. As other reviewers have mentioned, Michael is very kind and thorough and made sure I knew every feature of my car before driving off the lot. In addition, even though working on a Saturday night, Pat the financing manager was efficient in getting me a great interest rate and loan to close the deal. Even though I live in western MA, I would recommend this dealership (and Michael) to friends who were looking to purchase or lease a car. More
I was referred by Costco to Herb Chambers. I was greeted by several people and finally starting working with Mike. He was very accommodating and informative about the product I was interested in. We encou by several people and finally starting working with Mike. He was very accommodating and informative about the product I was interested in. We encountered some challenges with my trade in not related to Herb Chambers and Mike navigated thru the issues while staying positive. I would highly suggest to my friends and family to visit Mike if they're in the market for a Toyota. More
Awful, drawn out, unprofessional. That was my experience before I went to Herb. I bought a 2014 Tacoma at Herb could not be happier. Condescending salesmen, rude sales manager, waiting a week to get approve before I went to Herb. I bought a 2014 Tacoma at Herb could not be happier. Condescending salesmen, rude sales manager, waiting a week to get approved financing, enough was enough. That was when I decided to give Herb a shot. Did some research, a lot of positive reviews, so i went with them. I was glad I did. Ian Loebis the client care specialist was the first person I was contacted by. He was patient, polite and professional. He really went out of his way to make me feel at home at Herb. He assured me that i would have a great experience at Herb and he was right. Then i was paired with Haider my salesman, he was a pro also he was patient, polite and listened to what I wanted for my new Tacoma and found it. He never tried to sell me something i did not want. He was what a salesman should be, keep up the great work Haider. Howie the sales manager was also very professional. He was fair, patient and was willing to make the best possible deal. Patrick the financial manager was also a pleasure to work with. The financing approval was done quickly, not like the other dealership I had dealt with previously, which took about a week to get an answer. He answered all my questions, and explained everything clearly. Overall it was a great experience, my only regret? I should of went to them first. More