Herb Chambers Toyota of Boston

Howie, Cathy and Patrick were patient and honest. They helped me find the perfect fit for my needs and budget. I wouldn't buy a car from anyone else. helped me find the perfect fit for my needs and budget. I wouldn't buy a car from anyone else. More

By the time my wife and I had decided somewhat last-minute to lease a car at this year's end instead of some time next year, I'd already done a fair amount of research and test driving, so I was r last-minute to lease a car at this year's end instead of some time next year, I'd already done a fair amount of research and test driving, so I was ready to talk numbers. I had already narrowed my finalists down to two totally different cars and thus two dealerships, and I was more or less ready to make a decision when the time came. At first, I was mainly just concerned with the best deal, as I had already decided I liked both dealerships (not sure I could have ever said that in the past). Being that my wife and I had upped our timetable dramatically, I wanted to keep the down payment fairly low, as well as the monthly, so that dictated a lease in our case. While the other salesman brand’s dealership was super-quick to respond and gave me all the information I needed to decide on that particular car fairly early in my work day, with minimal contact by email and phone (I almost just went for it, it was such a good deal for a car I like a lot), I waited to see what Justin Boivin pull off on the advertised Prius c2 lease by the end of the day (preferring the Prius c3, but <$200 payments beat touchscreen and navigation right now). Though Justin was tied up while the other dealership was close to closing a deal with me, he was able in the afternoon to work out a very similar deal financially, and he worked with me lot by email and even text and quick phone calls to help me get stuff pushed through during my work day. I can't really say Justin and Toyota were *better* than the other dealer. My experience with them has been excellent so far, and they sell cars I like, so it’s likely I won’t be a Toyota-only driver going forward. Meantime, I certainly don’t have buyer’s (leaser’s) remorse over the Prius c. Despite my not getting to the dealership until just about 8:30 after work, he stayed late to finish up all the paperwork and get us to the business manager to finish signing the contracts (who was himself pretty easy to deal with, despite having to pitch us a surprising array of expensive added options, which he did as quickly, clearly, and smoothly as he could, and without any pressure whatsoever). We never felt rushed, and even managed to eat a little bit of a hastily-gathered dinner at his desk while we finished up the work. I had to come back the next day for the car because, being in Allston and all, they didn't have the car we had chosen (blue streak exterior) on site, and the other site was long closed, but Justin was on top of things even after the transaction. I got plenty of back-and-forth contact with him on insurance throughout the day, as we coaxed USAA into issuing an RMV-1 form so that I could drive the car off the lot that evening. Before I drove it away, we spent some time going over the car, even though, again, it was fairly late after I got off work. As I had since the first test drive, I felt like I was talking to a real human, not a desperate sales robot. Like, it's almost a liability to be this relaxed and conversational, because at some point you have to stop chatting and go pick up your wife from work, but this is a far better problem to have than, say, a salesman trying to sell you the car that he is trying to sell and not listening to you and helping to pave the way for you to buy the car you want to buy. I don't know how many other salespeople would do something like this, either, but, despite the sale being over and car being driven off the lot, he still helped to make sure our parking permit was scraped off the old Camry's window so we could return it to the city, and he even saw a book I'd accidentally left in back and brought it in to the dealership so I could pick it up on my next day off. I'm not sure whether we'll buy the Prius c at the end of the lease, or buy or lease something else, but we will definitely check in on Justin (wherever he is, if we can find him still), and see what we can get into that we might want. I'm not in love with pretty much the rest of Toyota’s (or Scion’s) current fleet, but things change and it's worth keeping an open mind for a good buyer's experience and a good ownership experience. More

Haider Amin is a top notch salesman, he is truly an asset to the Herb Chambers Toyota of Boston. He went above and beyond the initial sale of my new Tacoma. I had an issue with my plates and registration he to the Herb Chambers Toyota of Boston. He went above and beyond the initial sale of my new Tacoma. I had an issue with my plates and registration he was very proactive in getting the issue resolved. Even calling me on his day off to keep me updated. He truly what a salesman should be. A++ More

I purchased a new Toyota through MICHAEL PUCCIARELLI who is a fabulous salesperson focused on customer satisfaction. When the car I saw on the Internet and expected to purchase that day was unavailable, Mi is a fabulous salesperson focused on customer satisfaction. When the car I saw on the Internet and expected to purchase that day was unavailable, Michael patiently helped me find a different car that actually turned out to be a better value. As other reviewers have mentioned, Michael is very kind and thorough and made sure I knew every feature of my car before driving off the lot. In addition, even though working on a Saturday night, Pat the financing manager was efficient in getting me a great interest rate and loan to close the deal. Even though I live in western MA, I would recommend this dealership (and Michael) to friends who were looking to purchase or lease a car. More

I was referred by Costco to Herb Chambers. I was greeted by several people and finally starting working with Mike. He was very accommodating and informative about the product I was interested in. We encou by several people and finally starting working with Mike. He was very accommodating and informative about the product I was interested in. We encountered some challenges with my trade in not related to Herb Chambers and Mike navigated thru the issues while staying positive. I would highly suggest to my friends and family to visit Mike if they're in the market for a Toyota. More

My husband and I recently purchased a pre-owned 2010 Cx70 Volvo through the Costco auto buying program. When I first inquired about the program, I spoke at length with Jennifer Irving. She was knowledgeabl Volvo through the Costco auto buying program. When I first inquired about the program, I spoke at length with Jennifer Irving. She was knowledgeable, informative and a pleasure to speak with over the phone. My husband and I were very interested in the Volvo that we ultimately bought. She was able to locate our vehicle and Michael Pucciarelli was the one to bring it to the Herb Chambers at the Boston location for us to see. We came in this past Saturday and met with Michael. He was extremely professional, patient and kind. He took us on a lengthy test drive and made sure to give us each a chance to drive the vehicle. He gave us a brief history of Herb Chambers and the importance that Herb places on treating the customer well. When we came back to the dealership, we both knew that we wanted to purchase the vehicle. Michael made sure to have the car detailed and he even made sure to do a last minute safety check on the vehicle, even though an extensive check was already performed. We had our two daughters with us and he said that he wanted to ensure that the car was in tip top condition for them as well as for us. Michael spent a tremendous amount of time with us to make sure that we were in complete understanding of our transaction. He explained every single paper we signed and made sure to give us the opportunity to ask as many questions as we needed. We also dealt with Pat Allosso. He too was extremely knowledgeable and courteous. He even went out of his way to get our girls a few balloons. He was fast, efficient and a pleasure to work with all around. We will be more than happy to give our business to Herb Chambers of Boston again. We will certainly spread the word to our family and friends when they are in need of a new car. I really didn't think that car shopping could be such a pleasant experience!! Thanks again Michael, Jennifer and Pat. More

My overall experience with Herb Chambers of Boston was very good. Kathie Smith was very professional & friendly throughout the whole leasing process. She was very knowledgeable on how to set the blue too very good. Kathie Smith was very professional & friendly throughout the whole leasing process. She was very knowledgeable on how to set the blue tooth, the navigation system and the radio on my new Toyota Highlander (thank you, Kathie). I also want to thank the general manager Mr. Howie Reske for your professionalism. Thank you Henry E Davidson Jr. davidsonmanagement@verizon.net More

Dear Mr. Chambers, This is our third vehicle we bought Dear Mr. Chambers, This is our third vehicle we bought from Giau this year. All the results the same, very smooth transaction and easy. The dealer Dear Mr. Chambers, This is our third vehicle we bought from Giau this year. All the results the same, very smooth transaction and easy. The dealership always take times, explained options and details, completely pressure free. Before I came to the dealership today I almost purchase the vehicle from other local dealership yesterday. I called my brother who bought the Highlander from about three months ago. He suggested me to call Giau before I complete the deal which I left the other dealership and did what my brother told me. I told Giau what I need in the car, my financial situation and budget. He brought to me the Rav4 in the color that I like but at the end he suggested me to upgrade to XLE which give a lot more options for $800 different. So I accept the deal which make sense. 30 minutes later I completed the deal and on my way home with the brand new Rav4. Mr. Chambers, I want to take this opportunity to thank you for the excellent services from your Toyota dealership. And I know that I made the right decision that I came to your dealership. I will recommend your dealership, Giau, Ryan, Li and Howie to all my friends and family members. Thank you, Hung Do More