
Herb Chambers Toyota of Boston
Boston, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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impressive sales service Giau Luong was extremely patient,friendly and considerate with me while I was trying to decide which car I wanted. He went out of his way to make sure Giau Luong was extremely patient,friendly and considerate with me while I was trying to decide which car I wanted. He went out of his way to make sure I received the car I wanted. He went to another dealership to find the car I wanted to test drive and eventually purchased. He made sure the car was in good working condition. More
Impressive service Giau Luong was extremely patient,friendly and considerate with me while I was trying to decide which car I wanted. He went out of his way to make sur Giau Luong was extremely patient,friendly and considerate with me while I was trying to decide which car I wanted. He went out of his way to make sure I received the car I wanted. He went to another dealership to find the car I wanted to test drive and eventually purchased. He made sure the car was in good working condition. I got new brakes and 2 new tires. I was very impressed with this dealership and would highly recommend them to my friends and family. More
new car purchase This is the 4th car my family has either leased or purchased in the last 6 years. We will not do business with anyone else. We get the best deals and This is the 4th car my family has either leased or purchased in the last 6 years. We will not do business with anyone else. We get the best deals and the service is top notch. More
Disappointing Customer service- waited 6 hrs in showroom August 27, 2014 - Given the size of the dealership and numbers of years in the business, my expectation was that. customer service would be top priori August 27, 2014 - Given the size of the dealership and numbers of years in the business, my expectation was that. customer service would be top priority. Instead we were told that the car we had made an appointment to purchase at 10:30 had just been sold to a showroom walk-in customer. We had done our homework in advance and had come prepared to hand over a our check for the 2012 Prius V. Another salesman Joshua, on noticing our distress and disappointment, offered to help. He spoke to the sales manager and eventually returned to say that the deal in process had fallen through, and that we could now buy the car. We spent the next several hours waiting for the Finance manager to speak to us. We made several attempts to speak with him but his response was always that he was very busy, that he was there to turn deals, and that we would have to wait in line. By 1:30 we were hungry and wanted to go to lunch. We tried to set a time certain to talk to the Finance manager , but he said that he could not give us a specific appointment, that we could certainly leave to go to lunch, but that we would have to once again get in line when we returned. He eventually spoke to us in the late afternoon. I can't help but wonder if it was my perfect credit score, he eventually ran, that made him re-consider us as likely prospects, worthy of his time. We picked the car up on Thursday, and the drama continued on Friday with the car registration process. Even though the dealership had promised to do the registration for us, we found it necessary to make numerous phone calls to make it happen. At one point, Kim in the office told me she didn't know where Joshua's fax machine was or what his fax number was and that I should call the insurance company and have them re-send the insurance certification to her fax machine. My brother-in-law and I spent the rest of the day micro-managing communications between the office personnel and our insurance company. Thanks to Joshua, we did eventually receive the registration on Saturday. Our thanks to Joshua, but needless to say, we will not be recommending Herb Chambers to our friends. We spend a total three days trying to finalize the deal we were ready to sign that first day. More
Worth the 1.5 hour drive After doing my homework on the internet, Herb Chambers Toyota was the dealer that had what I wanted (a white Camry Hybrid LE) and willing to match my After doing my homework on the internet, Herb Chambers Toyota was the dealer that had what I wanted (a white Camry Hybrid LE) and willing to match my best price. I worked first via phone/email with Ian Loebis, then at the dealership Randy Fisher took great care of us. Randy is the rare salesman who is genuine and knowledgeable. After we all shook hands on the deal (and a great deal it was) there was no pressure to buy extras, although I did get a warranty. I am comfortable giving this dealership high marks, and it was worth the 3 hour round trip. No, I did not know anyone there personally and they didn't pay me to write this :) More
Another Successful Experience We leased a new 2014 Camry Hybrid from Herb Chambers Toyota of Boston. We previously leased a 2011 Camry Hybrid from the same dealership and had a goo We leased a new 2014 Camry Hybrid from Herb Chambers Toyota of Boston. We previously leased a 2011 Camry Hybrid from the same dealership and had a good experience, which motivated us to return for our 2014 car. These folks do not respond to messages sent from their own website. I tried twice. Finally I picked up the phone and called. I ended up speaking with Patty Quick, who was really super. She was courteous and professional. We quickly agreed on a very fair price. Following this, Patty passed me to a manager, and that's when things started to fall apart. He is from the old school of fast-talking car salesmen. He got me so exasperated that I was ready to walk away. Fortunately, he passed me to Tony Liang, who saved the day. In addition to being a gentleman, what impressed me so much about Tony is how well he took care of us. To give an example: He knew I was concerned about how many miles were already on our new Camry, so he sent me a photo of the odometer. He took care of all the little details and answered all my questions. He was always a pleasure to deal with, and the way he spoke with me inspired confidence. And he came in on his day off when we picked up our car! I also want to praise Patrick in the Finance office, who explained all the numbers to me and answered all my questions. His friendly way of explaining the calculations helped me to feel confident about the transaction. Leasing a vehicle is a complicated business. I need to feel confident in the people I'm dealing with, and these folks gave me that confidence. More
Making car buying work Lead by my experiences with Giau the entire team treated the process with respect, and listened to what was needed. They delivered with professionali Lead by my experiences with Giau the entire team treated the process with respect, and listened to what was needed. They delivered with professionalism. I appreciated not taking up a lot of time, but always communicating fully. Thank you. More
Thank You This is the second car that I have purchased from this dealer and I was greatly satisfied with the service from the employees, especially Giau Luong. This is the second car that I have purchased from this dealer and I was greatly satisfied with the service from the employees, especially Giau Luong. He solved all my issues regarding my purchased cars. I am happy that I bought my car here. More
Excellent experience We came to this dealership to lease a new Rav4. We were immediately greeted by Howie who was very friendly and helpful. Justin then took us through al We came to this dealership to lease a new Rav4. We were immediately greeted by Howie who was very friendly and helpful. Justin then took us through all the features of the car, let us enjoy a long test drive, and then helped us seal the deal. We were never pressured to buy, they answered all our questions open and honestly, and treated us with respect. This was by far the best car buying experience we've had. Thanks Justin and Howie for all your help! More
Buying my Second Toyota Recently i had the opportunity to lease a Toyota Venza and the sales manager Miklos Kamondi was fabulous. He got everything that i needed and for the Recently i had the opportunity to lease a Toyota Venza and the sales manager Miklos Kamondi was fabulous. He got everything that i needed and for the price that i want. He also was very friendly and not pushy as some other dealership are. He let me very comfortable and explain detail. Since we had a outstanding experience with him we are leasing our second Toyota. Unfortunately Miklos was not available when I went to lease my second Toyota and I close with other sales manger but I only returned to Toyota because of our first purchase experience Miklos. Definitely if you go to Herb Chambers look for Miklos and you won't regret! More