Herb Chambers Toyota of Boston

Michael Pooch made the inevitably stressful experience considerably less stressful. He was definitely there to make us feel comfortable and to work with us. What a great experience. And Mark Cunningham ma considerably less stressful. He was definitely there to make us feel comfortable and to work with us. What a great experience. And Mark Cunningham made the lease signing experience easy to understand. I could not have asked for anything more. Thank you. More

A+ Amazing Experience Since I relied heavily on user reviews and ratings, I thought I would share with you some of the details regarding my experience working with Howie an Since I relied heavily on user reviews and ratings, I thought I would share with you some of the details regarding my experience working with Howie and Kathie at Herb Chambers Toyota of Boston.... First and foremost, they were always HONEST. During my car search, the Highlander was always my first choice car; I have confidence in the Toyota product and I just love the spaciousness, design, and drivability of it. But with a 60 mile/day commute in and out of Boston, I was concerned about the fuel efficiency and whether or not the Highlander would be practical for someone who will spend much time and many miles riding alone. Howie, the GM for this dealership, told me about his experiences driving the 2013 vs the 2014 Highlander models, and though he could have pushed me towards a fully loaded 2013 that he probably wanted off his lot, he told me that I would be better off with a lower level 2014 (because it really is that great). And he had no personal reason to push the 2014 because it had just come out and the model that I would have been interested in would require him do a search and a trade with another dealership. He was always up front about the mpg too. He could have tried to downplay the importance of the mpg but instead, we talked about the pros and cons relative to my lifestyle and needs. And if you can believe it, the mpg average that I am getting if even higher than what he said I might expect to get. (Its fuel efficiency is better than my CRV!) Second, both Howie and Kathie were extremely PATIENT with me. Due to my fuel efficiency concern, the inconvenient location of the dealership (for me personally- as it is not near where I live or work), budget, and other issues, I was a total pain to deal with it. I had a ton of questions. But no matter how many times I emailed them or called, they NEVER sounded frustrated, disappointed, or annoyed. They repeatedly said that it was fine to take the time I needed to make a decision I felt good about. Howie explained that it was his job, and not to worry because he was getting paid to help his customers. Meanwhile, Kathie always made herself available for me and even offered to deliver the new car to my home or workplace. Third, Howie presented an amazing price at the very the beginning. I explained to Howie during our first conversation that this would potentially be our 3rd car from Herb Chambers and that I was looking for a great deal. Howie was up front with the pricing (no games at all) the whole way through and made me an offer for the vehicle (including for my trade) that I could hardly refuse. Sure they made plenty of money from the sale, but I definitely walked away feeling happy and confident, knowing it was not only the best price I would find, but a great deal in general. Fourth, they demonstrated expertise in their profession and were knowledgeable of their products. Both Howie and Kathie were incredibly knowledgable about the car. Kathie was personable, friendly, and not at all pushy. She never made it seem as though the car sale was about her or that she was vested in me simply for her own personal gain. She was down to earth, quick to respond to email inquiries and phone calls, and hardworking. I enjoyed working with both Kathie and Howie every step of the way. If it were not for their honesty, patience, friendliness, fair pricing, and general expertise in the business, I don't know that I would have ended up owning a Highlander at all, or being this happy with my car or car buying experience in general. I highly recommend this dealership and these two individuals in particular. They were phenomenal. Meanwhile, they both said that the car would be amazing and they were right. The 2014 Highlander is out of this world A+ amazing too. More

Thanks, Mike I worked with Michael Pucciarelli on buying my new Prius V and he was a wonderful salesperson. He listened carefully to what I wanted and tailored hi I worked with Michael Pucciarelli on buying my new Prius V and he was a wonderful salesperson. He listened carefully to what I wanted and tailored his responses to those needs. There was absolutely no trying to get me to buy more than I wanted or needed. No pressure to move faster than I was comfortable with. Mike was respectful of and normalized my anxieties (hadn't bought a new car in 14 years and things have changed a whole lot since then!) Though I am a little ole lady, there wasn't the slightest bit of patronizing. It was actually very nice to deal with people who were more my own age. Mike was creative in finding the best car for me. I ended up buying a Prius V, but with mid-range accessories. At the end of the experience I actually believed the Herb Chambers motto (paraphrased): we don't want to sell you a car, we want to help you find the best car for you. More

Everyone we dealt with at Herb Chambers Toyota of Boston was fantastic! We were very slow and browsed for a long time before finally purchasing a 2014 Highlander. We never felt pressured to make a decisio was fantastic! We were very slow and browsed for a long time before finally purchasing a 2014 Highlander. We never felt pressured to make a decision right away at Herb Chambers. Other dealerships constantly told us "the deal expires today" and we never heard that at Herb Chambers. Everyone was very patient and friendly when we would visit the showroom. Kathie in sales was so nice and helped us pick the right options for us. Patrick in the business office made sure we understood all the financing and warranty options. He was so great to work with! Howie, the general manager, was very engaged and made us feel welcome and comfortable throughout our multiple visits to the dealership. Once the car was ordered Anthony made sure we knew where the car was and when it would arrive. The prices at Herb Chambers were competitive but their customer service was far superior to the other dealerships we visited. More

Mike has been one of the most patient and nice sales person I've dealt with, which also helped our decision to do business with them. Keep up the good work Mike. We also though they were very fair on t person I've dealt with, which also helped our decision to do business with them. Keep up the good work Mike. We also though they were very fair on the trade in price. Would definitely recommend them. More

Buying my second toyota corolla was a great experience because everyone was very friendly and professional. The dealer had very good communication skills and all my questions were answered. I loved it! I because everyone was very friendly and professional. The dealer had very good communication skills and all my questions were answered. I loved it! I am glad that I bought my car here. Barbara Pasiewicz More

Mike Pucciarelli made the car buying experience awesome! He was extremely knowledgeable and helpful. It was a pleasure working with him and the staff at Herb Chambers Toyota He was extremely knowledgeable and helpful. It was a pleasure working with him and the staff at Herb Chambers Toyota More

Not being a first time customer, I returned and was again most satisfied with salesman and manager. They were very helpful and professional and Herb Chambers should be proud to have these two on board. Than most satisfied with salesman and manager. They were very helpful and professional and Herb Chambers should be proud to have these two on board. Thank you again Ryan and Haider. More

I purchased a Highlander from Herb Chambers Toyota through the Costco Auto Purchase program 6 months ago. Michael Pucciarelli took the time to go through all the options in detail with absolutely no through the Costco Auto Purchase program 6 months ago. Michael Pucciarelli took the time to go through all the options in detail with absolutely no pressure to sell the options I didn't want. The price quoted was good enough that I purchased the car the same day, without the need to compare prices with other dealers. There was also no pressure from the sales manager to sell me extras that I didn't want. What impressed me the most is Michael's after sales customer service. He called within 2 weeks to make sure I have no problems with the car and to call him for any questions. He also called after 3 months and 6 months to follow up. I definitely recommend purchasing from Herb Chamber Toyota and Michael. More