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Herb Chambers Toyota of Boston

Boston, MA

4.5
1,076 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,076 reviews

September 03, 2014

Disappointing Customer service- waited 6 hrs in showroom August 27, 2014 - Given the size of the dealership and numbers of years in the business, my expectation was that. customer service would be top priori More

by peggykearney
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
M Cunningham Finance Manager, Joshua sales, Kim in the office,
August 23, 2014

Worth the 1.5 hour drive After doing my homework on the internet, Herb Chambers Toyota was the dealer that had what I wanted (a white Camry Hybrid LE) and willing to match my More

by photon77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Fisher, Ian Loebis
Aug 25, 2014 -

Herb Chambers Toyota of Boston responded

I'm so honored to hear you speak so highly of your experience with Ian and Randy. We strive to provide each guest with the best customer experience and Randy is truly a testament to that. Thank you and we look forward to serving your automotive needs for many more years to come! Best, Howie Reske General Manager

August 05, 2014

Another Successful Experience We leased a new 2014 Camry Hybrid from Herb Chambers Toyota of Boston. We previously leased a 2011 Camry Hybrid from the same dealership and had a goo More

by Mater
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Liang, Pat Allosso
Aug 07, 2014 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share this feedback. I'm honored to hear you speak so highly of your experience with Patty, Tony and Pat. I do apologize for the unreturned emails and the issue with one of our managers. I'll use this feedback when I meet with our team to improve our process. Thank you again and we look forward to serving your automotive needs for many more years to come. Sincerely, Howie Reske General Manager

July 31, 2014

Making car buying work Lead by my experiences with Giau the entire team treated the process with respect, and listened to what was needed. They delivered with professionali More

by wjorgenson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giau Luong
Jul 31, 2014 -

Herb Chambers Toyota of Boston responded

Thank you so much for taking the time to share your experience with Giau. Our goal is to provide each guest with the best customer service and I’m so happy that you’ve recognized Giau's hard work. I will be certain to share your encouraging words with him. Thank you again and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Howie Reske General Manager

June 25, 2014

Thank You This is the second car that I have purchased from this dealer and I was greatly satisfied with the service from the employees, especially Giau Luong. More

by PasiewiczBarbara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giau Luong
Jun 25, 2014 -

Herb Chambers Toyota of Boston responded

Thank you for the great review! We take great pride in our work and always love hearing from our customers. Please let Giau or anyone on our team know if we can assist you with anything in the future. Thank you for your business and we look forward to seeing you on your next visit. Thank you! Howie Reske General Manager Herb Chambers Toyota Scion of Boston

June 05, 2014

Excellent experience We came to this dealership to lease a new Rav4. We were immediately greeted by Howie who was very friendly and helpful. Justin then took us through al More

by griffmcg54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 05, 2014 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share your encouraging words and kind recommendation of the team here at Herb Chambers Toyota Scion of Boston. We take great pride in surpassing any and all expectations you might have with purchasing a vehicle. I'm so pleased to hear that Justin proudly represented our dealership and provided you with such great service. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Howie Reske General Manager Herb Chambers Toyota Scion of Boston

June 03, 2014

Buying my Second Toyota Recently i had the opportunity to lease a Toyota Venza and the sales manager Miklos Kamondi was fabulous. He got everything that i needed and for the More

by harrymed38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miklos Kamondi
Jun 03, 2014 -

Herb Chambers Toyota of Boston responded

Thank you, Harry, for taking the time to share your feedback. It's wonderful to hear from such a satisfied customer! We’re fortunate to have a fantastic team here at Herb Chambers Toyota Scion of Boston who continuously excel in providing our guests with top-notch customer service. We appreciate your great recommendation and look forward to serving your automotive needs for many more years to come! Best, Howie Reske General Manager Herb Chambers Toyota Scion of Boston

May 15, 2014

Great job team Giau treated me like a family here, he and his team Patrick Allosso, Doug Courschesne work really hard to make it happen for me on my new car. Thank y More

by pthan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Courchesne, Pat Allosso, Giau Luong
May 16, 2014 -

Herb Chambers Toyota of Boston responded

Thank you for your kind words regarding your experience with Giau, Doug and Pat. I'm so glad to know that they were able to assist you with your new Toyota. We value your business and look forward to serving your automotive needs for many more years to come! Kind Regards, Howie Reske General Manager Herb Chambers Toyota Scion of Boston

May 02, 2014

Best Customer Service I am a first time buyer but have gone with friends and family during their vehicle purchases to other places. Herb Chambers Toyota of Boston was by f More

by radelat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 05, 2014 -

Herb Chambers Toyota of Boston responded

I'm so happy to know that Justin and our team were able to assist you with your purchase. Here at Herb Chambers Toyota Scion of Boston, our primary concern is delivering flawless customer service. I'm happy to hear that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Best, Howie Reske General Manager Herb Chambers Toyota Scion of Boston

April 22, 2014

Treated like a customer should be! We purchased a new Prius and the entire process went very smoothly. We were treated with courtesy and respect and given a very fair price. I would h More

by telluride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 22, 2014 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share such wonderful feedback. We’re fortunate to have Sen on our team as he truly understands the importance of great customer service. I’ll be certain to share your great recommendation with Sen and the rest of the team here. We appreciate your great review and look forward to serving your automotive needs for many more years to come! Thank you, Howie Reske General Manager Herb Chambers Toyota Scion of Boston

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