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Herb Chambers Toyota of Boston
Boston, MA
1,093 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-35 brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,093 reviews
August 04, 2015
Great experience . Very quick. I would like to recommend to other people. We bought a land cruiser. We received the car very soon. The dealer is really nice. . Very quick. I would like to recommend to other people. We bought a land cruiser. We received the car very soon. The dealer is really nice. More
by DiSun4588
July 21, 2015
Terrible Service & Returns Process I had the worst experience at this dealership and I will never go back or recommend anyone there....EVER. The sales-people I dealt with were all out f I had the worst experience at this dealership and I will never go back or recommend anyone there....EVER. The sales-people I dealt with were all out for their own best interests. A few old timers (not gonna state names) have the worst attitudes in the industry. They collectively overcharged me heavily for a used 2011 Toyota Prius with 80K miles on it thast recently had some issues. They swindled me into an 11% interest rate on a 5 year loan and all said and done it was going to cost me a whopping $24K. They overlooked the fact that my credit score is at a high-point of 702 and then screwed me on the APR. They didn't even bother to tell me that the carfax showed 6 previous owners in 4 years. My intuition told me there was definitely something wrong with the vehicle and they were stoked to get me approved for it through Toyota Finance Corp. They even gave me a dirty vehicle with missing parts and said they would not even send it through their detail/wash service or assist me with sourcing the parts that were missing even though I gave them a $1300 deposit and was about to fork out over 20 G's. Furthermore, they failed to process my $500 deposit the following day when I returned the vehicle and they forgot to hand over the title to the car I had traded in. I ended up going to Watertown Toyota instead where Elkin hooked me up with a brand spankin new Toyota Prius III with 5 miles on it for only $70 more per month and no interest for 5 years. "Wow" is all I can say! The vultures at Boston's Herb Chambers will try to get you approved for anything and could care less what you can really afford or what your employment situation is. Mick should have tried to talk me into a brand new Prius instead of praying I would take the older/abused/dirty one...and he should have offered me the 0% interest rate that Watertown Toyota offered to me which happened to be the same exact lender. My GOD WHAT HAPPENED HERE?!?! I cannot believe they tried to pull the wool over my eyes like that. A few of them gave me nothing but attitude throughout the entire return process. Harry stated that he wished he had never helped me to begin with and Bob snapped at me while walking out the door stating in an obtrusive snobby tone, "I NEVER HAD YOUR KEYS...WHAT ARE YOU TAKING ABOUT?!". In closing, my entire experience with their sales crew was terrible and I hope you will go see Elkin P at Watertown Toyota instead if you intend to take one for a test drive and possibly purchase a vehicle from this manufacturer. Toyota of Watertown will bend over backwards to ensure you are well taken care of and keep you and your circle of peeps coming back time and time again with no hassles at all. Thanks to Watertown Toyota...I just saved myself a world of hurt financially because they helped me get out of a used high-mileage vehicle and into a brand new one for a little more money. I could not be happier!!! More
by nprockstar28
Employees Worked With
Doug Courchesne, Miklos Kamondi
July 11, 2015
Great first car in my life I bought my first car here in the Herb Chambers by dealing with Antwon Trinh. Not only the car, but also Antwon's passion move me. I am proud of my a I bought my first car here in the Herb Chambers by dealing with Antwon Trinh. Not only the car, but also Antwon's passion move me. I am proud of my as I get my first car because of Antwon Trinh. More
by gtonyjz
Employees Worked With
July 02, 2015
Miklos was outstanding He is a man of excellent character. He will always treat you right when you think the price is wrong. He will always have the best attitude and treats He is a man of excellent character. He will always treat you right when you think the price is wrong. He will always have the best attitude and treats the customer the best including price, quality or just being Miklos. More
by hdev
Employees Worked With
Miklos Kamondi
June 29, 2015
Antwon sold me a car. I was sold a car by Antwon. This car was great. I love this car. Thanks Antwon. Twenty five words is a lot for a minimum! I was sold a car by Antwon. This car was great. I love this car. Thanks Antwon. Twenty five words is a lot for a minimum! More
by Carbuyer123
Employees Worked With
June 05, 2015
Thanks Thank you Antwon for helping me find a nice used car. Thanks to Bob and also Mark for help with the financing process. appreciate all your time and Thank you Antwon for helping me find a nice used car. Thanks to Bob and also Mark for help with the financing process. appreciate all your time and effort to help me find the right car. More
by Tomq
June 04, 2015
Outstanding customer service The sales person Yow was the most pleasant customer service person I have ever met in a car dealership. Yow made buying my 2012 highlander easy. Yow t The sales person Yow was the most pleasant customer service person I have ever met in a car dealership. Yow made buying my 2012 highlander easy. Yow took the time to put me in the car I wanted . Toyota of Boston as a whole has outstanding customer service . I would recommend anybody looking for a new or used car to contact Toyota of Boston or any of the Herb Chambers dealerships. Outstanding group of people More
by johnc1234
Employees Worked With
Giau Luong
May 20, 2015
Thanks for your help! Antwon is a very nice person. He worked hard and help a lot when I bought the car. He finished a lot of things that I should did by myself . Antwon is a very nice person. He worked hard and help a lot when I bought the car. He finished a lot of things that I should did by myself . More
by jmtszry
May 18, 2015
Long wait, but worth it! Great dealership good people! The staff can Answer all of your Questions. Antwon was a pleasure to buy a car from. So when you go in ask for Him!!!?? Great dealership good people! The staff can Answer all of your Questions. Antwon was a pleasure to buy a car from. So when you go in ask for Him!!!?? More
by Gnu
Employees Worked With
May 03, 2015
Pleasant visit to the service department We were extremely pleased with our first service department visit at this location. Rich Ellison, the Assistant Service Manager, was very knowledgeabl We were extremely pleased with our first service department visit at this location. Rich Ellison, the Assistant Service Manager, was very knowledgeable and personable about the service our beloved Camry needed for its 18 month maintenance appointment. We appreciated that he gave us paperwork about the ToyotaCare Plus Plan for after our maintenance plan runs out. He even sat in the car and showed us how to use some of the fancy features that we didn't know how to use. We also appreciated that he gave us the needed free car wash coupon after winter at the Allston Car Wash, winner of many "Best of Boston" awards. Our car felt special! :) Rich made a point of coming downstairs to get us after our service appointment was completed. It was nice to have a business cubical to wait in so that we could get some work done while our car was being serviced. It was impressive how clean and elegant the bathroom was. The toilets were shiny clean! Yes, customers notice these things! From beginning to end, our visit was pleasant and memorable in the best possible way. Rich Ellison's service was so outstanding and easy for the customer that the next time we buy a car, we will definitely buy one from this dealership. Rich deserves a raise and a trip to Hawaii. Please give him both! More
by acm
Employees Worked With
Richard Ellison
