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Herb Chambers Toyota of Boston

Boston, MA

4.4
1,078 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,078 reviews

February 01, 2017

Great service which is perfect for me I got my new RAV4 by assistance of John and I am very satisfied with the car and his service. John patiently explained about details of TOYOTA cars to More

by RAV4 2017 owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Royle
Feb 01, 2017 -

Herb Chambers Toyota of Boston responded

Thank you! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review us. It is great to know that you enjoyed working with John. Thank you for your business and we look forward to welcoming you back in the future. Best, Howie Reske, General Manager

January 14, 2017

Great overall dealer experience The experience at Herb Chambers Boston buying my 2017 Toyota highlander limited was the best I've ever had. Dealer kept to all agreements, didn't pres More

by Bryant Hollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Peled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaclyn , Jaclyn Quinn
Jan 16, 2017 -

Herb Chambers Toyota of Boston responded

Thank you, Bryant! A terrific guest experience is what we aim for each and every time and Jaclyn, Mark and Joshua are truly a testament to that. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Howie Reske, General Manager

January 09, 2017

unexpected things Dear Lainey: Seems this time is unsatisfied experience for me. i am very happy to come your brighton office to change my maintaince oil and filte More

by SOUTHAMCARGO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Liang
January 07, 2017

Fantastic service! I had a great experience from the moment my care buying experience started. I dealt mostly with John, who took the time to explain all my options, an More

by NewToMe1111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Royle, Shawn Kamieneski, Dewayne Holman, Omolara Oshodi
Jan 09, 2017 -

Herb Chambers Toyota of Boston responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was able to provide you with such exceptional service. Thank you again and please let us know if we can be of further assistance! Happy New Year! Howie Reske, General Manager

January 03, 2017

Very positive experience. Highly recommended. John took great care of me. He went the extra mile to help me find the perfect car-- color, features, etc. While he made me aware of all my options More

by Debbie111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Royle, Sam Pierre
Jan 03, 2017 -

Herb Chambers Toyota of Boston responded

Thank you, Debbie, and Happy 2017! Buying a new vehicle should be a great experience and I'm so happy to know that our team was able to deliver. If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! Best, Howie Reske General Manager

December 03, 2016

New/used car fiasco I bought a used Tacoma pick up truck on a Tuesday and had to wait a week for them to even get the title. I reach the point where I don't even want the More

by Mad veteran
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Giau Luong, Dewayne Holman
November 15, 2016

Comfortable sales experience John Royle offered an enjoyable sales experience and, while he informed us of the additional packages available, we appreciated that he did not try to More

by wheezy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Royle
Nov 15, 2016 -

Herb Chambers Toyota of Boston responded

Thank you for your glowing review! We strive to offer all of our guests’ exceptional service both before and after the sale. Employees like John make that possible. If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Best, Howie Reske, General Manager

November 10, 2016

Awesome guy Very accommodating and was always there to help me along the car buying process. Knowledgeable and friendly disposition made our interactions aimiable More

by Earn2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde Chornovas, John Royle
Nov 10, 2016 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to tell us about your experience. Hearing that Clyde and John took such great care of you from start to finish is the kind of feedback we like to hear! Thank you again and we look forward to serving your automotive needs for many more years to come. Best, Howie Reske, General Manager

November 08, 2016

Third Prius This was my third Prius and second car bought from Herb Chambers Toyota. John and the team took great care of me and made the process very easy. I pic More

by Perkins17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Royle, Shawn Kamieneski, Kenny Leung
Nov 09, 2016 -

Herb Chambers Toyota of Boston responded

Thank you! We're so glad that we were able to assist you in the purchase of your 3rd Prius. It's our goal to make our customers feel welcome, so we're very happy to see your five-star review. Thank you for your business! Best, Howie Reske, General Manager

November 01, 2016

An easy buying experience This is the 4th vehicle I bought from an Herb Chambers dealership in the past 20 years. Even though its been different brands, dealerships and salespe More

by Buyer X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Royle, Shawn Kamieneski, Kenny Leung
Nov 02, 2016 -

Herb Chambers Toyota of Boston responded

Thank you so much for the wonderful review. John, Shawn and Kenny are valued team members and your feedback is a testament to their commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Best, Howie Reske, General Manager

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