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Herb Chambers Toyota of Boston

Boston, MA

4.4
1,078 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,078 reviews

August 28, 2017

Nice, not fast The customer service was great and the scheduling was easy. The only issue was that for a simple oil change it took two hours for them to finish, doub More

by KStew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pierre
Aug 28, 2017 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share your recent service experience. I apologize for the wait, we know your time is valuable. Best, Howie Reske, General Manager

August 28, 2017

everything went well aside from a longer wait then first thought- this place is well organized the waiting area is pleasant too lots of snacks! will have service done h More

by fa y 77
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2017 -

Herb Chambers Toyota of Boston responded

I apologize for the longer than expected wait. I'll speak with Steve to find out what the delay was. We appreciate your business and please let us know if we may assist you again in the future. Best, Howie Reske, General Manager

August 28, 2017

very Baal customer Luke was very patient as I visited several times before purchasing. He listened to my requests, explained the options and helped me decide on the spec More

by Merle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Johnson
Aug 28, 2017 -

Herb Chambers Toyota of Boston responded

Thank you for sharing feedback from your recent visit to our dealership. I'm so happy to know that you had such a positive visit and that our team, specifically Luke and Mark, provided you with excellent service. We hope to have the opportunity to assist you again in the future. Kind Regards, Howie Reske, General Manager

August 28, 2017

Great customer service Over the years, I have had exceptional customer service, from employees Sean Cho, Mike Pierre and others at Herb Chambers Toyota of Boston. 100 % goo More

by VanCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Pierre
Aug 28, 2017 -

Herb Chambers Toyota of Boston responded

Many thanks for this terrific feedback! I'm delighted to learn that you enjoyed working with Sean and Mike. Please don't hesitate to reach out if we may assist you in the future. Best, Howie Reske, General Manager

August 28, 2017

Great Service Really accommodating. Don't try to sell unnecessary services. Quick work. Pleasant agents. Let me know what's happening and any if there is any recomm More

by Camry05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2017 -

Herb Chambers Toyota of Boston responded

Thank you so much! I'm so pleased to learn that your visit here was a positive experience. We appreciate you recommending our dealership and we hope to see you again in the future! Best, Howie Reske, General Manager

August 27, 2017

Excellent sales team We were buying 2017 AWD XLE Sienna with a trade-in 2006 AWD LE Sienna. The sales team is very friendly to work on the price and make the deal happen. More

by Stephen Sienna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde Chornovas
Aug 28, 2017 -

Herb Chambers Toyota of Boston responded

Thank you, Stephen! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review Clyde. We value your business and we look forward to welcoming you back in the future. Best, Howie Reske, General Manager

August 27, 2017

Service and Michael who helped me were exceptional Michael was the best in terms of his helpfulness and ability. I was completely satisfied and very pleased with the entire process and the outcome. More

by Susan camry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pierre
Aug 28, 2017 -

Herb Chambers Toyota of Boston responded

Thank you for sharing this great feedback, Susan. I'm so happy to know that Mike was able to assist you. Thank you for sharing and we look forward to providing you with 5-Star service again in the future. Best, Howie Reske, General Manager

August 27, 2017

HC Toyota service is exceptional Title of review says it all. Courteous timely and technically proficient. Sean kept me informed of status. Waiting area is comfortable and filled wi More

by Wong.donna88
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : xx
Aug 28, 2017 -

Herb Chambers Toyota of Boston responded

Thank you, Donna, for the kind words about our team! Best, Howie Reske, General Manager

August 25, 2017

superb The service could not have been better. From the moment the I got there, until i left with my vehicle, it was all good. excellent. More

by boston
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Pierre
Aug 25, 2017 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share your experience with us online and post this wonderful review. Best, Howie Reske, General Manager

August 24, 2017

Oil change and Tire Rotation Thank you for solving not only my request (Oil change and Tire Rotation ) but also letting me know the parts to repair.And your coupen saves my money More

by Corolla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2017 -

Herb Chambers Toyota of Boston responded

Thank you for the kind words! Please let us know if we can be of further assistance! Best, Howie Reske, General Manager

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