Herb Chambers Toyota of Boston

Good experience Service was done correctly and relatively promptly. All of the work was done as I requested and at the expected cost. One suggestion I would make is Service was done correctly and relatively promptly. All of the work was done as I requested and at the expected cost. One suggestion I would make is to reduce the number of email reminders sent that service was due and the Toyota Care program was expiring. An estimate of how long the service would take would be helpful as well. More

Great customer service, very easy to work with! Great Customer Service, very easy to work with. I really enjoyed my experience and will recommend this dealership to everyone I know. Thank you for ev Great Customer Service, very easy to work with. I really enjoyed my experience and will recommend this dealership to everyone I know. Thank you for everything! More

the service was excellent in every respect the service was timely and efficient, no problems. the car was ready well under the 2 hours estimate for time which of course i appreciate. i am al the service was timely and efficient, no problems. the car was ready well under the 2 hours estimate for time which of course i appreciate. i am always impressed with the availability of the past service records More

Efficient Great experience from start to finish. Found the car on Autotrader. Quick trip fromAustin to Boston to check it out. Mostly paperwork and admin after Great experience from start to finish. Found the car on Autotrader. Quick trip fromAustin to Boston to check it out. Mostly paperwork and admin after that. Flew back to drive it away! More

Oil change Great service fast and friendly great great great will always get my oil change there and they also give a coupon for free car wash. Great service fast and friendly great great great will always get my oil change there and they also give a coupon for free car wash. More

Excellent The staff was professional and friendly. They answered all our questions and guided us for best decision-making. They did not make us feel that the co The staff was professional and friendly. They answered all our questions and guided us for best decision-making. They did not make us feel that the company is more interested in the customer's interest. More

Service Steve is very friendly and reliable; he always provides a clear explanation of what work is necessary and what was done. The rest of the staff are a Steve is very friendly and reliable; he always provides a clear explanation of what work is necessary and what was done. The rest of the staff are also first-rate. More

Bait and Switch Very disappointed in the behavior of Herb Chambers. Seems that the Costco offer is a scam. Called and asked for Jaclyn since she had sent me the email Very disappointed in the behavior of Herb Chambers. Seems that the Costco offer is a scam. Called and asked for Jaclyn since she had sent me the email with the offer price. Was told she were not there. A woman who gave the name Stefania said she was her boss, encouraged me to come in that night said she’d make sure Jaclyn got the commission, but when I got there half an hour later was told Stefania was not there. Stefania and Jaclyn are listed here as internet not sales so not sure if they were there at all of even if they are real persons or if their names are code words of some type, Spoke to Luke he refused to honor price quoted and also offered below average price for my trade in so low as to be a scam. As I was leaving Luke offered to subtract another $1000.00. I told him I would have to look at the numbers (by this time everything had been put away) and would get back to him. I got back and told him I might be willing to consider this subtracting the $1000.00 if they removed the various added fees selling for the quoted price (minus a competitive price for my trade in) . Luke promised to get back to me by email that day but never did and has not been heard from since at all. There is no valid excuse for not getting back when he promised to do so. I am now of the impression that Herb Chambers is not interested in selling cars at a competitive price. When I discovered this web site (which I discovered trying to discover if Stefania actually existed) I discovered that another potential customer Tpenziner had also experienced Herb Chambers failure to respond, There the dealer claimed the customer had opted out and thus they could not get in touch with him. This sounds odd as why would he opt out waiting for a response. I did not opt out in fact emailed them when I had not heard from them. Prior to this I had received no less then 58 spam emails from them More

Service Experience Michael was very helpful and extremely courteous during my visit to HC Toyota Brighton for a 5000-mile scheduled service. Thank you very much for a jo Michael was very helpful and extremely courteous during my visit to HC Toyota Brighton for a 5000-mile scheduled service. Thank you very much for a job well done. More