Herb Chambers Toyota of Boston

My experience with Herb Chambers Toyota Allston has always been a pleasant one, however I do not recommend Tereza Guzman. Not only did she dismiss my concerns, she also gave me incorrect information ab always been a pleasant one, however I do not recommend Tereza Guzman. Not only did she dismiss my concerns, she also gave me incorrect information about my car. She made the already stressful experience of dealing with car issues an even more stressful one. More

My recent experience with Tereza Guzman at Toyota in Allston was beyond disappointing—it was disrespectful and unprofessional. From the moment she called me about my car, she displayed an attitude that Allston was beyond disappointing—it was disrespectful and unprofessional. From the moment she called me about my car, she displayed an attitude that was condescending and dismissive. Firstly, when I explained the situation—that my car had been diagnosed with an alternator issue by AAA—she ignored my concerns. Instead of listening, she arrogantly brushed me off and said I would likely need yet another tow truck to take my already towed car up the service ramp. She insisted on putting gas in my car, completely disregarding my explicit statement that it did not need gas having filled the tank days before and the issue was the alternator and, in turn, my battery. I was charged $20 for gas which I know was not all used on my vehicle. She was clearly rushing through her responsibilities to speak with family and friends that were visiting her in the waiting room, likely due to the upcoming holiday, which she seemed more concerned about than providing proper service to customers. Tereza never apologized for the inconvenience caused or showed any empathy for my stressful situation. She never once acknowledged her mistakes or showed any remorse for wasting my time and energy. The mechanics, sales team, and even a random mechanic who was shopping at Toyota showed more empathy, competence, and willingness to help than she did. Her behavior as a service manager was unacceptable. Her condescending attitude, disrespectful demeanor, dismissive behavior, and overall lack of competence make her unfit to serve customers in any capacity. I strongly advise anyone seeking reliable service in the allston area to steer clear of Tereza Guzman and Allston Toyota entirely and hope that management takes swift action to address these issues. More

Efficient, friendly, reliable, comfortable, kind. The service man was great. They texted me a video update of my car and let me know when it was ready. The service man was great. They texted me a video update of my car and let me know when it was ready. More

Kourosh and Stefania are excellent at what they do. They are professional and helpful people, They are professional and helpful people, More

Very quick and helpful to perform scheduled factory maintenance. Car was properly inspected as well for state inspection requirements. maintenance. Car was properly inspected as well for state inspection requirements. More

this was a routine maintenance service which went well and was handled professionally by Edward. and was handled professionally by Edward. More

Tereza, Gary and Dan always give me excellent service and take great care of my Highlander, take great care of my Highlander, More

Always a quick service! No hidden costs, advisor (Tereza) explains everything so that there are no surprises! No hidden costs, advisor (Tereza) explains everything so that there are no surprises! More

Edward was great with helping me out with my oil change and other info about my truck and other info about my truck More