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Herb Chambers Toyota of Boston

Boston, MA

4.5
1,076 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,076 reviews

September 17, 2019

Very happy with the process Very happy with the decision to buy a car from Herb Chambers in Boston. Carlos was very helpful in my decision to buy a Corolla Hybrid. I love the c More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2019

Service and Sales Service was good and timely. It usually is. I was contacted by the sales department to consider selling my Prius V. That did not go so well. Car More

by muriarte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rivas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2019

Great Professionalism and service I started with Costco auto purchase program at night. The next morning, Anderson already left me an email before I started my day. I came to the offic More

by Song
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miklos Kamondi, Anderson Raymond
September 04, 2019

Excellent service Tereza was very professional friendly and helpful. All the staff were wonderful to deal with. It was a very good and pleasurable environment. Allen is More

by Kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Chery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2019

Disrespectful and rude I was ready to lease a car but he didn’t even try to negotiate price with me if he drop $5-$10 I would sign the lease but he just disrespectful talk a More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clyde Chornovas
Sep 04, 2019 -

Herb Chambers Toyota of Boston responded

I sincerely apologize that your visit with us was less than satisfying. We take criticism very seriously and are always looking to improve. I will be speaking with my team about this and hope one day to earn back your business. Thank you, Howie Reske, General Manager

August 19, 2019

Great service and fast. I called said I had a flat tire.Told to bring car right in.Steve and Dan took charge saw that not one but two tires were damaged and needed replacemen More

by Edlaney2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2019

Good Service Service was quick and good. They also upgraded the software on my screen which was nice. I hated Entunes from Toyota. Only thing i wish, is better ch More

by sakuragi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2019

HC Toyota Service 080919 This is response I had sent to Anna, Customer Service on 8/9/19: Sean Cho is reason I return to Herb Chambers for maintenance. He was ready and g More

by Donna W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2019

No Service No Business I waited for over 15 minutes for a salesmen to talk to so I could potentially buy a car from this dealership. No one come over to talk to me. I ended More

by aswitzer09@gmail.com
Recommend Dealer
No
Employees Worked With
Receptionist
Aug 13, 2019 -

Herb Chambers Toyota of Boston responded

I sincerely apologize for the wait time that you experienced. We had a very busy day in our dealership yesterday and we tried our best to make contact with every customer who was waiting. We take your feedback seriously and will work on this moving forward. Again, I apologize. -Howie Reske, General Manager

August 13, 2019

Herb Chambers Makes Car Buying Easy What was super helpful is that Brandon, our sales person allowed me to drive the car to my very busy spouses work so we both could check the car out!! More

by Cathy
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stefania D’Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Diniz
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