Herb Chambers Toyota of Boston

always reliable i always get great service here. it's easy to get an appointment, the car is always ready when they say it will be, and they explain everything they i always get great service here. it's easy to get an appointment, the car is always ready when they say it will be, and they explain everything they need to do, and give you a price before they do anything. i have always found them to be honest and fair, unlike many other dealerships i have dealt with over the years. More

Clyde was Disrespectful and Hostile. Extremely unpleasant experience with Clyde Chornovas (Pre owned Sales Manager). Scheduled an appointment by phone to look at a used vehicle. When we a Extremely unpleasant experience with Clyde Chornovas (Pre owned Sales Manager). Scheduled an appointment by phone to look at a used vehicle. When we arrived and were directed to Clyde, we were immediately met with hostility and were told he was unaware that we were coming in. No reports regarding the inspection of the vehicle or the car fax were printed and Clyde initially refused to print them for us, telling us we could "find them online ourselves." Before showing us any details of the car, or the car itself, he asked, "how and when will you be paying for this car?" We explained that we wanted to see the car first and he said, "Let's not get ahead of ourselves." I am unsure how we are "getting ahead of ourselves" by simply asking to see the car we would be spending thousands of dollars on. We insisted we see the results of the "160 point inspection" first and he said it was not possible to get any sort of documentation. After much persistence he finally went to the service department and came back with a "repair estimate" which included air filter, oil change, and all new break pads and rotors, but still did not show us what the inspection revealed only insisting that they "don't sell bad cars." Other sales reps within the company could tell how poorly the sale was going and were coming over to chat while Clyde was upstairs in the service department to try to improve our experience. However, nothing could change our minds after the blatant disrespect we had experienced with Clyde. I have never encountered such a rude sales person and we will certainly never be back. More

Service I've been getting my car serviced here since I brought it and never had a problem or complaint . I will always bring my car to this location I've been getting my car serviced here since I brought it and never had a problem or complaint . I will always bring my car to this location More

Blow out Tire Had a major blow out. Dropped off tire at end of day. Service called me the next morning saying new tire had been put on rim and when could I stop i Had a major blow out. Dropped off tire at end of day. Service called me the next morning saying new tire had been put on rim and when could I stop in to mount, balance and put spare back underneath. I said 3:00 PM, they said fine. I was there at 3:00. Had a coffee and a cookie and was out the door by 3:30. What's not to like!!!!! More

Friendly service Friendly, efficient staff and service. I was able to get in and out quickly with no issues. Steve was very easy and pleasant to work with. Friendly, efficient staff and service. I was able to get in and out quickly with no issues. Steve was very easy and pleasant to work with. More

Terrific Dan Camera and Tony from your Brighton, MA service department once again provided truly exceptional customer service. They’re such fabulous people and Dan Camera and Tony from your Brighton, MA service department once again provided truly exceptional customer service. They’re such fabulous people and certainly represent your company in an excellent way!! More

Excellent work The staff person was very friendly and insightful. The work seem to be done nicely. I have had excellent experience with that service. I would recomme The staff person was very friendly and insightful. The work seem to be done nicely. I have had excellent experience with that service. I would recommend this dealership to others. More

Oil Change and Tune UP Hi, Went in for a oil change and tune up and they did a good job and we're even finished a little before the expected time. I always I'm treated goo Hi, Went in for a oil change and tune up and they did a good job and we're even finished a little before the expected time. I always I'm treated good and there is some good snacks to have while I am waiting. More

AWD Failure light on I came into the dealership with a warning light on 545pm appointment everyone was so helpful and great too deal with. Takisha arranged a rental car wh I came into the dealership with a warning light on 545pm appointment everyone was so helpful and great too deal with. Takisha arranged a rental car which was so helpful. More

Excellent customer service. Every body is very friendly and helpful. The service is excellent and done in a timely manner. I even got a coupon for a free car wash. Every body is very friendly and helpful. The service is excellent and done in a timely manner. I even got a coupon for a free car wash. More