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Herb Chambers Toyota of Boston

Boston, MA

4.5
1,070 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,070 reviews

August 23, 2024

The service manager at Herb Chambers Toyota Boston is the best ever. An absolute pleasure. More

by juliet davison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Herb Chambers Toyota of Boston responded

Juliet, thank you so much for the kind review! Our Herb Chambers Toyota of Boston team appreciates your support and looks forward to serving you again next time!

August 15, 2024

Yesterday I did oil change the customer service was helpful I like the work they do thanks More

by Laafar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for the kind review! We're happy to hear you had a great experience with our team here at Herb Chambers Toyota of Boston and we hope to see you again next time!

August 06, 2024

Great job as usual All work expertly done And car ready when promised These folks are the best More

by davdcorb
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for coming to see the Herb Chambers Toyota of Boston team! We're grateful for your kind words and rating, and we look forward to seeing you again! Thank you!

August 02, 2024

An overall terrible experience Review Summary: They did a bad job fixing the original problem, seemingly broke something in the process, refused to fix the thing they broke, and quoted me triple the st More

by bnrprsnl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Herb Chambers Toyota of Boston responded

We regret to hear about your experience. We want to discuss this further and make things right if possible. Please reach out when convenient so we can address your concerns directly. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

July 19, 2024

Premium Service Speed in Performance Multiple Options I found more than I needed. They appreciate them. More

by KHOGELI ELMUBARAK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Haider Amin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riad Tubashait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giancarlo Bonet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Chery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emil Eyubov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Naeem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pablo Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for the review! We hope you won't hesitate to reach out if our Herb Chambers Toyota of Boston team can be of service again in the future!

July 19, 2024

Was trying to contact the service person to find out when the car could be ready so I could arrange a ride. Sent out text message and made phone calls, simply no response! More

by xunchen88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for the review. We strive to be responsive and helpful, so it's disappointing to hear this wasn't your experience. Your feedback is appreciated and will be addressed with our team so we can take steps to improve our communication moving forward. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

July 18, 2024

This dealership demonstrated transparency, efficiency, and was user friendly for the consumer. The experience was similar to the last Herb Chambers experience I had. More

by terencewlangton
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riad Tubashait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Herb Chambers Toyota of Boston responded

Terence, we're delighted to hear that you had a great experience with us at Herb Chambers Toyota of Boston. Thanks for your support!

July 18, 2024

Karoush was very patient and informative along wit Ted from finance. We had excellent experience and they went above and beyond to get vehicle I wanted from another dealer and bring it to Boston on same d More

by Maria Santiago
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karoush
Jul 19, 2024 -

Herb Chambers Toyota of Boston responded

Maria, we're delighted to hear that Karoush and Ted provided such excellent service at Herb Chambers Toyota of Boston. Enjoy your new vehicle!

July 18, 2024

Came in for service and all I have to say is that Edward Koh is the most majestic creature that I’ve personally More

by Papi Chulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Koh
Jul 19, 2024 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that Edward made such a memorable impression during your visit at Herb Chambers Toyota of Boston! Thanks for sharing this awesome feedback!

July 18, 2024

I don't usually write reviews but I was pleasantly surprised by Sean and his team for delivering on their promise of good and timely service. Thank you Sean and team! More

by sfenni2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for sharing your experience! We're delighted to hear that Sean and the team at Herb Chambers Toyota of Boston provided timely and excellent service. We appreciate your support!

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