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Herb Chambers Toyota of Boston

Boston, MA

4.5
1,076 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,076 reviews

August 26, 2020

Several problems with them:1. After putting a deposit Several problems with them: 1. After putting a deposit down, they never contacted me when they said they would about the status of my purchase. Not e More

by RedHighlanderDriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Cunningham
2.0
This rating includes all reviews, with more weight given to recent reviews.
Emil Eyubov
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2020

It was a pleasure working with Teresa Guzman. I waited in the showroom this time and it was roomier with better bathrooms (would prefer more comfortable seats for a 2 hour wait). I was happy to receive th More

by RMD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2020

When I located the car I wanted. I sent a inquiry, and received a prompt response from Anderson, set up a appointment to see car. Richard and Allen where great from start to finish! As well as their Finan More

by Jharrismapp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Chery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Richard Z, Luke Finance Specialist, Anderson Raymond
July 21, 2020

Surveys with predetermined answers are of no value much more informative if respondent uses own experience rather than "canned" reply. If the service is satisfactory then it should be able to stand on More

by bjmcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2020

Unacceptable for a Toyota dealership worst in the USA Really not sure how this place has 'good' reviews. At Herb Chambers in Boston I was discriminated and treated unfairly as a minority - young woman. More

by Unreal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Herb Chambers Toyota of Boston responded

Good Morning, I am very unhappy to hear of your negative experience. Our team strives for excellence in customer service each and every time. I apologize. I would love to speak further about this matter so I can try to better understand what happened and make it right. I look forward to hearing from you. And thank you again for bringing this to our attention. At your earliest please contact me at hreske@herbchambers.com. Thank You, Howie Reske- General Manager

June 10, 2020

Excellant Using for over five years. Excellent across the board. We love our Hybrid Toyota Highlander - the most comfortable and reliable car we have ever owned More

by emessig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020

I had a not so great experience during my visit yesterday. Maybe salesman was nice at the beginning. He showed me the car I want to test drive. He really explain any features that may convince me t More

by NoFool
Recommend Dealer
No
Employees Worked With
Ahmad Naeem
2.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Alcantara
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Herb Chambers Toyota of Boston responded

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience when shopping for a vehicle from us. I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes. Thank you again for bringing it to our attention. If I can be of any assistance please email me at hreske@herbchambers.com . Thank you, Howie Reske- General Manager

May 30, 2020

Great dealership This is the second car I have purchased from Herb Chambers Toyota of Boston. I would not hesitate to go back again when the need arises. Everyone I de More

by AC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clyde Chornovas
May 15, 2020

Good service Brought my car in for recall service. Relatively, good customer service. Was also trying to have a ac system diagnosis done due to the ac is blowing w More

by Zi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2020

As always everyone at this dealership is top notch to work with! From management, to sales, to finance you are treated like royalty. If you are looking for a dealership that actually will take the time More

by divot1014
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Chery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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