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Herb Chambers Toyota of Boston

Boston, MA

4.5
1,075 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,076 reviews

September 28, 2021

Good and timely service - plus a free ride to my office after I dropped off my vehicle. More

by NJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for the great review of Herb Chambers Toyota of Boston! We appreciate you trusting us with your vehicle's service needs and hope to see you again next time!

September 23, 2021

I have been very satisfied with this dealer , everybody is making great effort to be helpful , friendly and professional! More

by marliesvallant
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa
Sep 23, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for your 5-star review! We're sp happy to hear that our team provided you with excellent service! See you next time! -Herb Chambers Toyota of Boston

September 19, 2021

The agent was experienced and helped me make a decision at the end of my lease. More

by bosmat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Peled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Herb Chambers Toyota of Boston responded

We can't thank you enough for your review! See you next time at Herb Chambers Toyota of Boston!

September 17, 2021

Service dept is always very responsive, friendly, helpful, and easy to work with. This is an outstanding dealership. By More

by troutguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Herb Chambers Toyota of Boston responded

Thank you so much for the kind words about our team here at Herb Chambers Toyota of Boston! We appreciate your business and look forward to your next visit!

September 17, 2021

I am always pleased with the service. Sean is always helpful and professional I would recommend service dept to everyone. More

by Customer 24
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Herb Chambers Toyota of Boston responded

It's made our day to hear the Herb Chambers Toyota of Boston team provided this level of care! Thank you for giving Sean and our service department your five-star rating!

September 16, 2021

I have always received GREAT service from Herb Chambers Toyota of Boston. Will continue to use them. More

by Beso10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for being a Herb Chambers Toyota of Boston customer! We're grateful for your support and look forward to seeing you again next time!

September 12, 2021

Excellent service. The whole team at Toyota of Boston is great. Issues are resolved in a timely manner and at a reasonable cost. Keep up the great work! More

by haiderkhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Herb Chambers Toyota of Boston responded

We love hearing this feedback from our customers! Our team at Herb Chambers Toyota of Boston appreciates your 5-stars! See you next time!

September 03, 2021

Took car in low tire pressure at 7:15 AM. They call 6 hours later to say they can’t fix it - would need 2 days. They said my inspection sticker had expired and didn’t have part I needed to pass - that w More

by phernz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Camara
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for bringing this to my attention. This is certainly not the type of experience we expect for our customers and I would like the opportunity to get some more details from you so that I can make sure I'm addressing the situation appropriately with my team. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

August 19, 2021

We weren't planning on buying a Toyota, but we came to the HC Toyota of Boston and Carlos showed us the car we were mildly interested in until he started talking. He was very kind and straight to the poin More

by Rosa L.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emil Eyubov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for the great review, Rosa! We appreciate you coming to visit us here at Herb Chambers Toyota of Boston and are happy to hear that Carlos provided exceptional service while helping you with your new vehicle. Take care and please don't hesitate to reach out if there's anything else we can do for you!

August 16, 2021

I always get my car serviced in this dealership. Staffs are trying the best they can to help. Just need to tell them your concerns and they can provide the best advice. More

by Zi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Herb Chambers Toyota of Boston responded

Our team will be so glad to hear they've made this a great experience for you! Thank you for taking the time to leave us your feedback and five-star rating! - Herb Chambers Toyota of Boston

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