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Herb Chambers Toyota of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.4
1,088 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
Contact Dealership

32 Brighton Ave

Boston, MA

02134

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Showing 1,088 reviews

November 24, 2024

Howie and his team are excellent as usual, Great customer service from purchase until pickup of the vehicle today. More

by Dcbabineau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Zmudzien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that Howie and the team provided excellent service throughout your experience at Herb Chambers Toyota of Boston. Thank you for sharing this positive feedback!

November 23, 2024

Excellent and very efficient service. They performed routine service on short notice and did it very quickly. More

by Bill Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yann
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Nov 25, 2024 -

Herb Chambers Toyota of Boston responded

Bill, we're delighted to hear that our team at Herb Chambers Toyota of Boston could provide you with efficient service on short notice. Thank you for the positive feedback!

November 20, 2024

The lounge is clean and tidy. The service staff is enthusiastic, professional, conscientious and responsible. More

by joewang39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Herb Chambers Toyota of Boston responded

Joe, we're delighted to hear that you enjoyed our clean lounge and professional service at Herb Chambers Toyota of Boston. Thank you for your kind words!

November 19, 2024

xx wrote a sticky note that said I was the most handsome guy In the whole world More

by DRIZZLE DAZZLE
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Herb Chambers Toyota of Boston responded

This review means more to our team than you know! Thank you for being a loyal customer! - Herb Chambers Toyota of Boston

November 16, 2024

Service was excellent and wait was just 2 hours. Complimentary coffee and snack available and not too crowded. More

by GR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Herb Chambers Toyota of Boston responded

We're delighted to hear you enjoyed the excellent service and amenities at Herb Chambers Toyota of Boston. Thank you for sharing your experience, and we hope to see you again in the future!

November 13, 2024

Sean exceeded my expectations ; did service check re warning light issue and got it done in record time including advising re key fob . More

by Blevy153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that Sean went above and beyond during your visit at Herb Chambers Toyota of Boston! It's great to know he addressed your concerns promptly and provided helpful advice. Thank you for sharing this positive experience with us!

November 09, 2024

Inspite buying 2020 new Highlander highbreed I am having hard time maintaining this car. I The car hase been in garage for the most of for five months in seevice and no one can figure out what part of the e More

by afera35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Camara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Herb Chambers Toyota of Boston responded

I'm truly sorry to hear about the ongoing issues with your Highlander. It's concerning that this problem hasn't been resolved despite multiple service visits, and I understand how frustrating it must be for you. We are committed to assisting our customers, so please reach out directly so we can work towards a solution together. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

November 08, 2024

Long wait times even with appointments, and they always try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go b More

by Ajv318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Francois
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for the review. We regret any frustration or inconvenience you experienced during your recent visit. Please contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

November 08, 2024

Prompt service, courteous staff, and immaculately clean facility. I am new to the this dealership, and I am greatly pleased. More

by JEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Herb Chambers Toyota of Boston responded

JEF, we're delighted to hear that your first experience with Herb Chambers Toyota of Boston was so positive! Thank you for the kind words and we look forward to serving you again.

November 06, 2024

I can't say enough good things about the team at Herb Chambers Toyota. They are fantastic. Howie Reske and David Palacio could not have treated me better as I said goodbye to my 2014 FJ Cruiser and beg More

by jdiddly
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Palacio
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Nov 06, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for the wonderful feedback! We're delighted to hear that Howie and David made your experience at Herb Chambers Toyota of Boston a positive one. Enjoy your new 2024 4Runner, and we appreciate having you as part of our family!

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