Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers Toyota of Boston
Boston, MA
1,070 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-35 brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,070 reviews
October 01, 2024
Ed Koh was an absolute life saver during my recent visit! I had forgotten my vehicle registration, but thanks to his kind assistance, I was able to get it online. Not only that, but he also took care of the I had forgotten my vehicle registration, but thanks to his kind assistance, I was able to get it online. Not only that, but he also took care of the air pressure issue that triggered a warning sign on my dashboard. His kindness really stood out. Thank you, Ed! More
by J
Employees Worked With
Ed Koh
September 26, 2024
Very very good i like abcsdkghrogjdjeifjdjdjrjrjr fuejfjdjdjjdrjf fjdkdkdkjdjdjd dbjdjdjdjdjd d dbdbdbdbd dbbfdjdjdjjdjd ddjdjdjd djdbdbdbd djdjdjd fuejfjdjdjjdrjf fjdkdkdkjdjdjd dbjdjdjdjdjd d dbdbdbdbd dbbfdjdjdjjdjd ddjdjdjd djdbdbdbd djdjdjd More
by Uriberaldy988
September 06, 2024
I recently had a very disappointing experience with Tereza Guzman, a customer service representative at Toyota. Her approach was incredibly rude and condescending, making the entire interaction frustra Tereza Guzman, a customer service representative at Toyota. Her approach was incredibly rude and condescending, making the entire interaction frustrating and unpleasant. Instead of addressing my concerns professionally, she seemed dismissive and unhelpful, leaving me with a negative impression of Toyota’s customer service. More
by iamalantam
Employees Worked With
September 05, 2024
ABSOLUTELY HORRIBLE! !!!! if you are a female NEVER go here as they will try to run you up a bill so high for things you don’t even actually need. Sean is the worst rep th !!!! if you are a female NEVER go here as they will try to run you up a bill so high for things you don’t even actually need. Sean is the worst rep that I could have ever worked with and is so incompetent it was like talking to a 2 year old trying to get him to explain why all the things they were suggesting needed to be done to my car. He told me my engine belt was cracking and could snap at any point, so immediately I said that was fine to have done, but then when I actually got the video from the mechanic he said it was just discolored??????? My car doesn’t even have 30,000 miles on it and that should have lasted me until AT MINIMUM 50,000 miles. I was treated with such disrespect and the only person who was actually decent was the mechanic Jason who told me what actually needed be done to my car and how long I could actually go. NEVER will be going back to Toyota to get any servicing done. More
by briana_harris
Employees Worked With
August 27, 2024
Excellent service department. . Can get an appointment easily and they service the car on time . Can get an appointment easily and they service the car on time More
by Pam
August 25, 2024
I have been to multiple Toyota dealers for service, and this one was the worst service experience I have had. The service representative, Tereza Guzman, was extremely impatient and eager to sell. This was this one was the worst service experience I have had. The service representative, Tereza Guzman, was extremely impatient and eager to sell. This was my first time and would be my last time doing service maintenance here. I definitely recommend going to other places to do service. More
by yinyi1993sz
Employees Worked With
