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Herb Chambers Toyota of Boston

Boston, MA

4.5
1,075 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,075 reviews

November 07, 2021

They are overall ok.Schedulers just need to be educated They are overall ok. Schedulers just need to be educated regarding the timing for scheduling times for particular work! I had to go there 3x for the More

by abee909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Herb Chambers Toyota of Boston responded

I regret to hear of the experience you dealt with while visiting our dealership.For the safety of our guests and employees we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Howie Reske - General Manager hreske@herbchambers.com

October 28, 2021

I arrived earlier than my appointment I was greeted and I arrived earlier than my appointment I was greeted and treated with a smile 😊 Excellent More

by Nornafran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share your experience! We're glad you had a pleasant visit with our team here at Herb Chambers Toyota of Boston and we hope to see you again next time!

October 26, 2021

Friendly sales team, personalized service, very good at accommodating our needs and specifications, went above and beyond what was expected. More

by beilahbross
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for the excellent feedback! It's great to hear that our team exceeded your expectations and we hope we can be of service to you again in the future. Take care! - Herb Chambers Toyota of Boston

October 25, 2021

Knowledgeable and friendly people. Cheap prices compared to other Toyota dealers. Been there for 5 years More

by Chris
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for the five-star review, Chris! It means a lot to hear we've provided such great care to you! We look forward to assisting you again in the future! - Herb Chambers Toyota of Boston

October 20, 2021

Liam was a great help with my vehicle purchase, especially during turbulent times for inventory. He was quick to respond and made the process easy. More

by Erik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liam Canty
Oct 21, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for the kind review, Erik! We're so glad Liam was helpful to you throughout your purchase and we'll be sure to share your awesome feedback with him. Thanks for trusting Herb Chambers Toyota of Boston with your business. We hope we have the opportunity to work with you again in the future!

October 12, 2021

Excellent professional and friendly dealership from the service desk to the mechanics x x x More

by ronvotta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Herb Chambers Toyota of Boston responded

Thank you so much, Ron! We're glad to hear our service team provided such excellent care to you! Thank you for rating Herb Chambers Toyota of Boston five stars! See you next time!

October 08, 2021

Great service friendly helpful!! Especially Sean Cho ! Always gets the job done repairs efficiently and keeps in touch as to how the repairs are going! More

by Yeecynth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Herb Chambers Toyota of Boston responded

This is what we like to hear! Sean is a huge asset to our team, and we're grateful you had the opportunity of working with him!

October 05, 2021

It is always a pleasure to be there, the employees are always respectful and keep you informed of the process while waiting. More

by Geardinelouis3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Naeem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Herb Chambers Toyota of Boston responded

We appreciate you taking the time to leave us your review! Our team will be so glad to hear they've made this a great experience for you! Thank you! - Howie Reske - General Manager - hreske@herbchambers.com

September 29, 2021

Sean was very hospitable and friendly, Good job well Sean was very hospitable and friendly, Good job well done, helped me with my needs, Will like to have him again as my service advisor! More

by BB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for the five-star review! We're so happy the Herb Chambers Toyota of Boston team earned your business!

September 28, 2021

Good and timely service - plus a free ride to my office after I dropped off my vehicle. More

by NJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Herb Chambers Toyota of Boston responded

Thank you for the great review of Herb Chambers Toyota of Boston! We appreciate you trusting us with your vehicle's service needs and hope to see you again next time!

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