Herb Chambers Toyota of Boston

I was happy with the service I received from the time I dropped my vehicle off. There was a small problem that I had besides the oil change and asked the mechanic to look into for me and he did in a very dropped my vehicle off. There was a small problem that I had besides the oil change and asked the mechanic to look into for me and he did in a very efficient manner. More

Pleasant service as always, work done in time and at agreed price even on short notice agreed price even on short notice More

TL;DR: If you're looking for genuine Toyota service in Boston-proper - I'd go elsewhere. Spend the extra 20 mins heading out to Norwood, Watertown or Dorchester. Initially, I had a decent experience br Boston-proper - I'd go elsewhere. Spend the extra 20 mins heading out to Norwood, Watertown or Dorchester. Initially, I had a decent experience bringing my new 2020 Tacoma to Herb Chambers for service. Nothing memorable, but I guess that's all you can hope for these days. But over the last several months, I've had two really disappointing experiences. First was receiving the truck back with a loose oil fill cap that eventually fell off unexpectedly on the highway. Luckily, I caught it quick and hopefully no contaminants fell into the engine block. Second was receiving the truck back from service with my dash camera unplugged. This one is real puzzling to me.. Not sure if this was because the greeter was having trouble driving a manual transmission and didn't want me to see. OR they didn't want me to hear the chatter in the service bay. Either way, without informing me beforehand, this seems pretty unethical. If they're doing this on a regular basis, at least plug it back in.. lol! Dan, who heads up the service department, seems like a decent guy in person, has handled both of these situations very poorly. Bad communication and has offered nothing of substance in return. It's been like pulling teeth to get my pre-paid service refunded. Howie, the general manager, has been helpful, though. My real problem here - you buy a Toyota based on a brands reputation for reliability, but nothing about the actual service nor customer service seems to be in line with the brand. More

Intelligent, always helpful, cooperative, cooperative, excel in teamwork, efficient, friendly, staff treats people with respect and people treat staff with respect excel in teamwork, efficient, friendly, staff treats people with respect and people treat staff with respect More

Wonderful experience with purchasing my third Highlander. Easiest sales process I have ever encountered and great service. We will certainly use them again! Easiest sales process I have ever encountered and great service. We will certainly use them again! More

Had an appointment for a routine service and left 3 hours later? Why make an appointment for 8:30 AM If they’re not going to work on your car right away or at least half an hour later, then when they hours later? Why make an appointment for 8:30 AM If they’re not going to work on your car right away or at least half an hour later, then when they returned my car the handle on drivers side was all dirty what looked to me to oil marks, when questioned it I was told by a very rude man with an very lousy attitude that was a scratch I said no that wasn’t a scratch it was dirty and it wasn’t like that when I brought the car in, all he said was I don’t know, I don’t know talk to people over there and he pointed inside. I’ve going there since I bought my car in 2008 and this will be my last time…. POOR CUSTOMER SERVICE!!! More

It was a pleasure working with Carlos from the branch. He went above and beyond to make sure I was fully satisfied with the service. went above and beyond to make sure I was fully satisfied with the service. More

I had a last minute repair on a Saturday afternoon. Sean Cho the service advisor at Toyota of Boston said it would be no problem. They’d take care of it right away. Sean handled the issue skillfully and mad Cho the service advisor at Toyota of Boston said it would be no problem. They’d take care of it right away. Sean handled the issue skillfully and made sure the service was done that day. Amazing customer service by Sean and Toyota of Boston! More

The entire buying experience was excellent. Clyde the Sales Manager kept me posted regularly on my RAV4 from factory to arrival at dealership Luke the Finance Manager carefully went over the warranty op Sales Manager kept me posted regularly on my RAV4 from factory to arrival at dealership Luke the Finance Manager carefully went over the warranty options An employee went over all the dodads on the dashboard I am so pleased with the buying experience And the car is awesome! More

i was very upset with my visit today. i called them regarding problem and already knew what it was and they changed me to tell me the same thing regarding problem and already knew what it was and they changed me to tell me the same thing More