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Herb Chambers Toyota of Boston

Boston, MA

4.4
1,088 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,088 reviews

April 12, 2022

I am happy with profetional service. On Herb chambers. Toyota on Boston for my car More

by Luis.barahona59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Herb Chambers Toyota of Boston responded

Hi Luis, thank you for sharing your review! We look forward to seeing you next time at Herb Chambers Toyota of Boston!

April 07, 2022

It was a pleasure to have our car so well taken care of in every way. Courteous and efficient. Thank you very much. More

by yasuko dower
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for sharing your experience, Yasuko! We love seeing your 5-stars! -Herb Chambers Toyota of Boston

April 06, 2022

Terrible job in service! Neglected to put my summer tires on and take my snow tires off. I pointed out the tires which were completely filling the back area of the car upon d More

by John D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Camara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

Excellent Toyota dealership with a service department to match, The dealership has provided what my vehicle has needed to keep it reliable More

by oldkec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for your 5-stars! We're so happy that our team earned your positive feedback! see you next time! -Herb Chambers Toyota of Boston

March 28, 2022

Was satisfied with the service but would suggest a more detailed look into car history such as suggesting to service if enough time has elapsed More

by Peterp1001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Francois
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Peterp1001 responded

Enough already

Mar 29, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for your honest feedback. We will take your comments into consideration for improving our customer's experience.

March 26, 2022

I bought my car here almost 3 years ago. I have always had a wonderful experience when I have my car serviced here. They are thorough and informative. I brought my car in yesterday for More

by Kmkling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Chery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah LaRiviere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for your confidence in the Herb Chambers Toyota of Boston team! We appreciate your continued support and look forward to your next visit!

March 23, 2022

Dean went above and beyond with assisting us with our new car. Final price was exactly as negotiated. He has excellent work ethic. Made us feel comfortable, I would definitely recommend having him as your sa More

by Brandon Khuon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mar 24, 2022 -

Herb Chambers Toyota of Boston responded

Dean and the team appreciate the kind words and five-star rating, Brandon! Thank you for coming to Herb Chambers Toyota of Boston!

March 22, 2022

I was pleased to have a service specialist, Ernesto, Who met me at my car and set me up for my service. More

by Scott Toyota Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto
Mar 23, 2022 -

Herb Chambers Toyota of Boston responded

Scott, we are so proud to hear that Ernesto and the team at Herb Chambers Toyota of Boston can take great care of you! Thank you!

March 21, 2022

I attempted to purchase a 2022 Rav4 Prime from this dealership. I told them from the beginning that I needed a vehicle I could install a tow hitch on and that this feature if unavailable was a deal bre More

by Amber
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah LaRiviere
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Zmudzien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Thompson
Apr 06, 2022 -

Herb Chambers Toyota of Boston responded

Hi Amber, I'm sorry to learn about the details of this situation, and would like to discuss this with you. This is not what we would expect for any client and would like the opportunity to correct what went wrong. Please contact me at your earliest convenience. Thanks, Howie Reske - General Manager - hreske@herbchambers.com

March 20, 2022

The production process w as delayed due to supply issues. However they keep us fully informed of process and made special accommodations for our new vehicle when it finally arrived. They went the extra mile More

by Peggymaguire
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Peled
4.0
This rating includes all reviews, with more weight given to recent reviews.
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Herb Chambers Toyota of Boston responded

We appreciate your understanding, Peggy! We value our customers and strive to provide the best care, and we're glad to hear we've come through for you! Thank you for being a loyal Herb Chambers Toyota of Boston customer!

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