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Herb Chambers Toyota of Boston

Boston, MA

4.5
1,075 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,075 reviews

September 14, 2022

I went to Herb Chambers of Boston on Brighton Ave for the first time today for service and was extremely impressed. More

by max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Herb Chambers Toyota of Boston responded

We're so happy you were impressed by the team at Herb Chambers Toyota of Boston! We hope that you visit us again for all your automotive needs in the future! Thank you, Max!

September 08, 2022

The Toyota service representative, Teresa Guzman was knowledgeable, friendly, and helpful. Great and pleasant experience overall. Teresa is always nice to communicate with and goes above and beyond wha More

by 2014ethlyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

2014ethlyn responded

The Toyota Service Representative, Teresa Guzman was helpful, knowledgeable, friendly, patient, and informative. She went above and beyond what was required in getting everything done. Grateful for all the support and positive results with my car. Thank you.

August 29, 2022

Carlos was a great guy very helpful very knowledgeable I would recommend him to my friends More

by David.modica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Herb Chambers Toyota of Boston responded

Thanks for the fantastic feedback, David! We're happy to hear Carlos earned your recommendation and we hope to see you again next time here at Herb Chambers Toyota of Boston!

August 18, 2022

I had a smooth, professional experience from start to finish. From the first phone call with Howie, meeting with Richard and then working with Carlos could not have been better. Financing went smoothly More

by tina_butler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Zmudzien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pablo Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Herb Chambers Toyota of Boston responded

The entire Herb Chambers Toyota of Boston team appreciates the kind feedback and rating, Tina! We're glad you had a five-star purchase and look forward to seeing you again! Thank you!

August 13, 2022

My CAR HAD BEEN REPAIRED, BUT THE WOMAN AT THE FRONT DESK MADE ME STAND THERE FOR 30 MINUTES. And the service was terrible. It makes me feel very uncomfortable. More

by Li
Recommend Dealer
No
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Herb Chambers Toyota of Boston responded

Hi Li, We regret to hear about your experience and hope we can have the opportunity to resolve your concerns. Please reach out when you have time to devote to this discussion. I look forward to speaking with you. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

August 05, 2022

Service department was dismissive of problem presented with new RAV4 hybrid and not helpful; issue unresolved so taking vehicle to another dealer. More

by Kenmedford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for sharing this feedback. I will be sure to share this with our team, as we are always working to improve the service we provide. I'm sorry we weren’t able to address your concerns and encourage you to contact me directly, so we may give this another try. Please reach out at your convenience. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

July 27, 2022

Good not have been more cooperative, friendly, and professional. He is an excellent Representative for the service department. More

by Stbjazz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Herb Chambers Toyota of Boston responded

We appreciate you leaving us this great five-star review! It means a lot to us that you had such a great experience at Herb Chambers Toyota of Boston! Thank you for coming to our service center!

July 26, 2022

Great place to service your car and know you are keeping the maximum value of the car. It is well taken here. Service folks are friendly & great. More

by Elenafernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for trusting the Herb Chambers Toyota of Boston team with the care of your vehicle! We're grateful for your support and look forward to your next visit!

July 12, 2022

Everyone is easy and pleasant to work with. The salesperson I dealt with, Riad Tubaishat was very professional and walked me through the process of buying a new car very nicely. I would highly More

by mareg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Riad Tubashait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share this wonderful feedback! We're so glad Riad had the opportunity to assist you with your recent purchase and we'll be sure to pass along these kind comments to him. Enjoy your new vehicle and thanks again for your business, from all of us here at Herb Chambers Toyota of Boston!

July 08, 2022

I'm an Uber Driver & needed an Oil Change & a tire repair. Everything went as planned. After leaving the dealership I picked up a passenger and opened the hatch to place a suitcase and saw that the me More

by Spiegs79
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Cho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share this experience. On behalf of our team, I would to apologize for any frustration or inconvenience it may have caused for you and will make sure the situation gets addressed with the appropriate members of our staff. If you have any additional questions or concerns you'd like to discuss, please feel free to contact me directly. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

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