Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Chambers Toyota of Boston
Boston, MA
1,074 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-35 brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,074 reviews
November 16, 2022
The trade in process was incredibly smooth. .Carlos answered all the questions we asked..he’s amazing person thank you .Carlos answered all the questions we asked..he’s amazing person thank you More
by Clarisbel
Employees Worked With
November 05, 2022
I have been a client of this firm for over 20 years and have been always satisfied with their excellent service They are attentive and caring. have been always satisfied with their excellent service They are attentive and caring. More
by Plahav
November 02, 2022
Chris, Howie and the entire team at Herb Chambers Toyota of Boston are a pleasure to work with. They helped us find the right vehicle, with the features we wanted, and made it easy and pleasant to complete of Boston are a pleasure to work with. They helped us find the right vehicle, with the features we wanted, and made it easy and pleasant to complete the purchase. Their attention to detail helped us plan all aspects of the vehicle. As the vehicle delivery approached, they communicated so we knew what was going on. An excellent experience, thank you! More
by SGREENHOW
November 01, 2022
Although there was only one service advisor, things moved along relatively quickly. The check list showed that the car passed its annual physical exam. along relatively quickly. The check list showed that the car passed its annual physical exam. More
by Lynn
Employees Worked With
September 25, 2022
Easy to make an appointment and appointment took about 1 hour. In the past I was offered a coupon for a free carwash. Not today hour. In the past I was offered a coupon for a free carwash. Not today More
by paulm_od
Employees Worked With
September 22, 2022
I called ahead to let the dealer know I would have to be late for my service appointment. They informed me I could not keep my appointment because a simple oil change takes an entire hour and a half — and t late for my service appointment. They informed me I could not keep my appointment because a simple oil change takes an entire hour and a half — and they won’t let you decline unneeded services. Do not go to this dealer for service, they will not be accommodating. More
by E
Employees Worked With
September 15, 2022
I had my 90000 service done today. The service person up sold me a cooling system flush and a brake system flush. She tried to upsell me spark plug replacement. According to Toyota’s s The service person up sold me a cooling system flush and a brake system flush. She tried to upsell me spark plug replacement. According to Toyota’s service manual these services do not need to be done until 120,000 miles minimum. That’s why I hate taking my auto to a dealer. They are always trying to sell you what you need.Unfortunately I have an extended warranty so I need to make sure I keep the services up to date.The reason why I did not give this rating a one star is the new service rep I felt with when I picked up my car heard my complaint and adjusted the bill. More
by rmacelhiney
September 14, 2022
I went to Herb Chambers of Boston on Brighton Ave for the first time today for service and was extremely impressed. first time today for service and was extremely impressed. More
by max
