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Herb Chambers Toyota of Boston

Boston, MA

4.5
1,073 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,073 reviews

December 23, 2022

Sean is extremely patient with all the questions we had and continues to provide advice as we have additional issues. It was very stressful when we had a broken car, but Sean made it significant easier for More

by XY
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Herb Chambers Toyota of Boston responded

Sean and the team appreciate this kind five-star review! We hope that you visit our service team again next time! Thank you! - Herb Chambers Toyota of Boston

December 22, 2022

Tereza was very knowledgeable and helpful. Willie was my tech who did the repair and he too was very knowledgeable and helpful. Tereza made it a very positive experience. Thank you Tereza a More

by Scotthersh57
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Herb Chambers Toyota of Boston responded

Thank you so much for leaving Tereza, Willie, and the Herb Chambers Toyota of Boston team such a kind review, Scott! It means the world to us that you feel confident coming to see us and hope you visit us again in the future!

December 21, 2022

This dealership is try to get some business and it not to the best thing for the customer. Should be honest to do the evulation to be best for the car and the customer. We should be getting good service and More

by johnnyhuey3388
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for reaching out. I encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

December 09, 2022

Excellent customer service. No appointment needed. There was no line. The waiting room was stacked with coffee while you wait. More

by Oby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riad Tubashait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shigliam
Dec 12, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for the positive feedback about your recent visit here at Herb Chambers Toyota of Boston! We hope to see you again next time!

November 27, 2022

I’m super pleased witHerb Chambers Toyota of Boston. Excellent service & excellent repairs. I’ve been going there for years and my 18 year old Toyota Sienna is still going strong, thanks to their profes More

by VanCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Herb Chambers Toyota of Boston responded

Marilyn, thank you so much for trusting the Herb Chambers Toyota of Boston team with the care of your Sienna! We're grateful for all of your support over the years and look forward to serving you for many more. Take care!

Nov 29, 2022 -

VanCustomer responded

You're very welcome. I appreciate your excellent service all these years!. Marilyn

November 26, 2022

Sean was very courteous. He listened to me and understood what needs to be done. He also followed up and informed me as the maintenance service progressed. More

by oinanoglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Herb Chambers Toyota of Boston responded

We appreciate you leaving Sean and Herb Chambers Toyota of Boston this awesome review! We look forward to seeing you at your next service visit! Thank you!

November 21, 2022

Very accommodating & helpful service department. They fit me in on a very busy day when a warning light popped up. More

by Jan
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The man who processes payments
Nov 22, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for sharing your review, Jan! We're so happy that our team was able to resolve your issue in a timely fashion! -Herb Chambers Toyota of Boston

November 19, 2022

Seemed like no one was working last Saturday. No one available to check in my truck and after I paid, I had to look around and go find a mechanic to get me my truck. Also, they said they coul More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tereza Guzman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
Nov 30, 2022 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share this feedback. I'm sorry to hear we didn't leave you with a better impression and encourage you to reach out directly if you'd like to discuss these concerns in greater detail. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

November 16, 2022

Great and fast service. They care about everything and I'm not worried about my car because all parts are checked. More

by Mehdi
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean
Nov 17, 2022 -

Herb Chambers Toyota of Boston responded

This is great to hear, Mehdi! Thank you for being a Herb Chambers Toyota of Boston customer!

November 16, 2022

The trade in process was incredibly smooth. .Carlos answered all the questions we asked..he’s amazing person thank you More

by Clarisbel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Herb Chambers Toyota of Boston responded

Thank you! We appreciate you taking the time to tell us about this visit, Clarisbel! We hope you love your vehicle!

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