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Herb Chambers Toyota of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.4
1,088 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,088 reviews

February 06, 2023

Service was timely and completed in a reasonable time. Well done Herb Chambers in Boston More

by JMac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howie Reske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riad Tubashait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2023 -

Herb Chambers Toyota of Boston responded

This is what we love to hear! Thank you for choosing Herb Chambers Toyota of Boston!

Feb 07, 2023 -

JMac responded

Highly recommend this dealership in the Greater Boston area.

January 31, 2023

Horrible service - they took 4 hours for a 20 min job. The person at the desk kept misleading us about how much time it would take. Save yourself a headache and go somewhere else. More

by Dealerrater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know her name
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Feb 03, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to share this review. We sincerely apologize for the long wait during your visit, as well as the lack of an accurate time estimate, and hope you'll consider giving us the chance to provide you with a better experience in the future. Please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

January 30, 2023

Accommodating and Friendly. Wouldn’t go anywhere else for car check and inspection. Been going here since 1990. More

by rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for your loyal business, Rose! We're truly grateful for all of your support over the years and look forward to serving you for many more. Take care and thanks again, from all of us here at Herb Chambers Toyota of Boston!

January 29, 2023

Service department is exceptional. Knowledgeable, friendly and professional service staff. Won’t service my car anywhere else. More

by Paulsz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for your excellent review, Paul! We look forward to seeing you next time at Herb Chambers Toyota of Boston!

January 27, 2023

The dealer provide prompt excellent service and the personnel are very helpful an address your questions More

by G.pierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for the fantastic feedback! We appreciate your business and look forward to your next visit here at Herb Chambers Toyota of Boston!

January 24, 2023

Don’t go back to this dealer, they are bad for customer service , they don’t care about your time More

by Wgemechu69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for reaching out. I'm disappointed to see this review and would like the opportunity to get some additional details about your experience. When you have a moment, would you please contact me directly? Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

January 24, 2023

It was good service. Everyone was friendly and helpful. I did enjoy everyone’s company. More

by Blanca Ocampo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Palacio
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Jan 25, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for the kind words and five-star rating, Blanca! We look forward to seeing you again! - Herb Chambers Toyota of Boston

January 19, 2023

Was knowledgeable. Told the issue to the point. Concerned of the vehicle's problem and options available. More

by moiway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for taking the time to leave us a review! We appreciate the feedback and hope you won't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Toyota of Boston Team

January 19, 2023

My service advisor listened to what was going on with our car so we had the proper service performed. Plus all the promises about how long the service would take were kept. All done with courtesy and cheer. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Herb Chambers Toyota of Boston responded

Thank you for sharing your experience, John! We appreciate you visiting us here at Herb Chambers Toyota of Boston and hope we can be of service again in the future!

January 13, 2023

The service here is always impeccable. Everyone is courteous and knowledgeable. They are very helpful. I highly recommend this dealership! More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shigliam T
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Jan 17, 2023 -

Herb Chambers Toyota of Boston responded

We're so glad to read your review and know that we've earned your business and recommendation, Val! We look forward to making your next visit worthy of a five-star rating! Thank you so much! - Herb Chambers Toyota of Boston

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